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I am starting to get annoyed. Yesterday, I got a reply from iTunes support

that they received my message. What message? I never sent them anything. I

went into my iTunes account to make sure it wasn't hacked or something fishy

was going on and I had a red message when I tried to log in that said I had

to change my password, etc. Well being very PC security conscious, I did

just that. I changed my passwords for everything.

But I'm still getting the " thank you for contacting itunes support, we will

review your message...blah blah blah " messages. I DID contact them via

their website to find out what was going on, but I haven't received a reply

and am still getting more of those automated messages, so something tells me

someone's messing around like a child.

I may be changing my email address soon, this is really ticking me off.

Mia

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I got the exact same thing! That is really really odd. I haven't used iTunes

in a few days, either. I should have my husband try to log in (Macbook is at

home) and see if I have the same message too.

>

>

> I am starting to get annoyed. Yesterday, I got a reply from iTunes support

> that they received my message. What message? I never sent them anything. I

> went into my iTunes account to make sure it wasn't hacked or something

> fishy

> was going on and I had a red message when I tried to log in that said I had

> to change my password, etc. Well being very PC security conscious, I did

> just that. I changed my passwords for everything.

>

> But I'm still getting the " thank you for contacting itunes support, we will

> review your message...blah blah blah " messages. I DID contact them via

> their website to find out what was going on, but I haven't received a reply

> and am still getting more of those automated messages, so something tells

> me

> someone's messing around like a child.

>

> I may be changing my email address soon, this is really ticking me off.

>

> Mia

>

>

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That or someone from this list is using both of our emails on the iTunes web

page. Any one can go on there & input anyone's email.

Too bad you can't hide your email from the group, that I know of.

If it is someone here, I respectfully ask you to STOP. Thank you.

Mia

On Thu, Jan 6, 2011 at 12:25 PM, Holly Byers

wrote:

> I got the exact same thing! That is really really odd. I haven't used

> iTunes

> in a few days, either. I should have my husband try to log in (Macbook is

> at

> home) and see if I have the same message too.

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There's a high probability that this involves someone being

infected with malicious software rather than someone you know

doing anything intentionally. Automated replies to messages you

never sent are commonly caused by someone being infected with a

virus that pulls addresses from messages they've received and

uses them in the from: header when sending spam to addresses in

their address book. If the malicious software used your address

in the from: header and sent its spam to the iTunes support

address, you'd get a message like you got. Messages like that

can also be faked, coming from people who are attempting to

phish for user IDs and passwords to steal. ITunes has been hit

by that quite a bit in recent months. Never click on links in

suspicious messages like that unless you are very, very sure

that the links go where you think they go.

At 12:11 PM 01/06/2011 Justi3 wrote:

>I am starting to get annoyed. Yesterday, I got a reply from

>iTunes support

>that they received my message. What message? I never sent them

>anything. I

>went into my iTunes account to make sure it wasn't hacked or

>something fishy

>was going on and I had a red message when I tried to log in

>that said I had

>to change my password, etc. Well being very PC security

>conscious, I did

>just that. I changed my passwords for everything.

>

>But I'm still getting the " thank you for contacting itunes

>support, we will

>review your message...blah blah blah " messages. I DID contact

>them via

>their website to find out what was going on, but I haven't

>received a reply

>and am still getting more of those automated messages, so

>something tells me

>someone's messing around like a child.

>

>I may be changing my email address soon, this is really ticking

>me off.

>

>Mia

--

Katrina

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There's a high probability that this involves someone being

infected with malicious software rather than someone you know

doing anything intentionally. Automated replies to messages you

never sent are commonly caused by someone being infected with a

virus that pulls addresses from messages they've received and

uses them in the from: header when sending spam to addresses in

their address book. If the malicious software used your address

in the from: header and sent its spam to the iTunes support

address, you'd get a message like you got. Messages like that

can also be faked, coming from people who are attempting to

phish for user IDs and passwords to steal. ITunes has been hit

by that quite a bit in recent months. Never click on links in

suspicious messages like that unless you are very, very sure

that the links go where you think they go.

At 12:11 PM 01/06/2011 Justi3 wrote:

>I am starting to get annoyed. Yesterday, I got a reply from

>iTunes support

>that they received my message. What message? I never sent them

>anything. I

>went into my iTunes account to make sure it wasn't hacked or

>something fishy

>was going on and I had a red message when I tried to log in

>that said I had

>to change my password, etc. Well being very PC security

>conscious, I did

>just that. I changed my passwords for everything.

>

>But I'm still getting the " thank you for contacting itunes

>support, we will

>review your message...blah blah blah " messages. I DID contact

>them via

>their website to find out what was going on, but I haven't

>received a reply

>and am still getting more of those automated messages, so

>something tells me

>someone's messing around like a child.

>

>I may be changing my email address soon, this is really ticking

>me off.

>

>Mia

--

Katrina

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I got one of these also, but since this isn't the e-mail I use for my ITunes

account assumed it was some type of error. Now I see it's a form of spam.

Em

Sent from my blueberry.

> I am starting to get annoyed. Yesterday, I got a reply from iTunes support

> that they received my message. What message? I never sent them anything. I

> went into my iTunes account to make sure it wasn't hacked or something fishy

> was going on and I had a red message when I tried to log in that said I had

> to change my password, etc. Well being very PC security conscious, I did

> just that. I changed my passwords for everything.

>

> But I'm still getting the " thank you for contacting itunes support, we will

> review your message...blah blah blah " messages. I DID contact them via

> their website to find out what was going on, but I haven't received a reply

> and am still getting more of those automated messages, so something tells me

> someone's messing around like a child.

>

> I may be changing my email address soon, this is really ticking me off.

>

> Mia

>

>

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I got one of these also, but since this isn't the e-mail I use for my ITunes

account assumed it was some type of error. Now I see it's a form of spam.

Em

Sent from my blueberry.

> I am starting to get annoyed. Yesterday, I got a reply from iTunes support

> that they received my message. What message? I never sent them anything. I

> went into my iTunes account to make sure it wasn't hacked or something fishy

> was going on and I had a red message when I tried to log in that said I had

> to change my password, etc. Well being very PC security conscious, I did

> just that. I changed my passwords for everything.

>

> But I'm still getting the " thank you for contacting itunes support, we will

> review your message...blah blah blah " messages. I DID contact them via

> their website to find out what was going on, but I haven't received a reply

> and am still getting more of those automated messages, so something tells me

> someone's messing around like a child.

>

> I may be changing my email address soon, this is really ticking me off.

>

> Mia

>

>

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Oh I know better than to click on the links, and after reviewing the headers

they do appear to be from apple.com. I do hope it's not malicious and would

encourage everyone to run a virus scan or malware bytes scan or both.

Hopefully it isn't malicious, but it is starting to get very old. I would

block the emails except that I do use iTunes and would like to be able to

receive their emails if I do send a support request. (which I did when it

first started trying to figure out just what was going on. Now I'm waiting

for their reply.)

But yes, I agree... don't open any links in your email that you don't trust.

Sometimes I don't open links from people I do trust because they look

fishy! lol. A good friend of mine kept sending fishy links. We scanned his

computer and sure enough, malware galore. Yikes.

Mia

>

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Hm ok Em, so yes, someone from the list could be infected with some form of

malware, or be messing around (Yes, I'm a KO and realize that's probably the

KO part of my thinking)

Yep, time to make a separate email account for non-list emails. Really not

sure why I didn't do that to begin with lol.

Mia

>

>

> I got one of these also, but since this isn't the e-mail I use for my

> ITunes account assumed it was some type of error. Now I see it's a form of

> spam.

>

> Em

>

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Hm ok Em, so yes, someone from the list could be infected with some form of

malware, or be messing around (Yes, I'm a KO and realize that's probably the

KO part of my thinking)

Yep, time to make a separate email account for non-list emails. Really not

sure why I didn't do that to begin with lol.

Mia

>

>

> I got one of these also, but since this isn't the e-mail I use for my

> ITunes account assumed it was some type of error. Now I see it's a form of

> spam.

>

> Em

>

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Are you getting one of these messages each time you post

here? I posted a message and got one of these messages from

iTunes support within a few minutes of having posted. What this

looks like is that someone subscribed the iTunes support address

to receive messages from this group. (That can happen via the

mechanism I described earlier if someone has both the group

subscription address and the iTunes support address stored

somewhere in their mail client. Subscribing requires a

confirmation response which generally prevents addresses from

being subscribed without the user's acceptance but since the

address in question automatically responds, it could have gotten

subscribed. ) If that's happened, then everyone who posts

anything here is going to get one of those replies until someone

fixes the problem.

At 12:57 PM 01/06/2011 Justi3 wrote:

>Oh I know better than to click on the links, and after

>reviewing the headers

>they do appear to be from apple.com. I do hope it's not

>malicious and would

>encourage everyone to run a virus scan or malware bytes scan or

>both.

>

>Hopefully it isn't malicious, but it is starting to get very

>old. I would

>block the emails except that I do use iTunes and would like to

>be able to

>receive their emails if I do send a support request. (which I

>did when it

>first started trying to figure out just what was going on. Now

>I'm waiting

>for their reply.)

>

>But yes, I agree... don't open any links in your email that you

>don't trust.

> Sometimes I don't open links from people I do trust because

> they look

>fishy! lol. A good friend of mine kept sending fishy

>links. We scanned his

>computer and sure enough, malware galore. Yikes.

>

>Mia

--

Katrina

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Are you getting one of these messages each time you post

here? I posted a message and got one of these messages from

iTunes support within a few minutes of having posted. What this

looks like is that someone subscribed the iTunes support address

to receive messages from this group. (That can happen via the

mechanism I described earlier if someone has both the group

subscription address and the iTunes support address stored

somewhere in their mail client. Subscribing requires a

confirmation response which generally prevents addresses from

being subscribed without the user's acceptance but since the

address in question automatically responds, it could have gotten

subscribed. ) If that's happened, then everyone who posts

anything here is going to get one of those replies until someone

fixes the problem.

At 12:57 PM 01/06/2011 Justi3 wrote:

>Oh I know better than to click on the links, and after

>reviewing the headers

>they do appear to be from apple.com. I do hope it's not

>malicious and would

>encourage everyone to run a virus scan or malware bytes scan or

>both.

>

>Hopefully it isn't malicious, but it is starting to get very

>old. I would

>block the emails except that I do use iTunes and would like to

>be able to

>receive their emails if I do send a support request. (which I

>did when it

>first started trying to figure out just what was going on. Now

>I'm waiting

>for their reply.)

>

>But yes, I agree... don't open any links in your email that you

>don't trust.

> Sometimes I don't open links from people I do trust because

> they look

>fishy! lol. A good friend of mine kept sending fishy

>links. We scanned his

>computer and sure enough, malware galore. Yikes.

>

>Mia

--

Katrina

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Are you getting one of these messages each time you post

here? I posted a message and got one of these messages from

iTunes support within a few minutes of having posted. What this

looks like is that someone subscribed the iTunes support address

to receive messages from this group. (That can happen via the

mechanism I described earlier if someone has both the group

subscription address and the iTunes support address stored

somewhere in their mail client. Subscribing requires a

confirmation response which generally prevents addresses from

being subscribed without the user's acceptance but since the

address in question automatically responds, it could have gotten

subscribed. ) If that's happened, then everyone who posts

anything here is going to get one of those replies until someone

fixes the problem.

At 12:57 PM 01/06/2011 Justi3 wrote:

>Oh I know better than to click on the links, and after

>reviewing the headers

>they do appear to be from apple.com. I do hope it's not

>malicious and would

>encourage everyone to run a virus scan or malware bytes scan or

>both.

>

>Hopefully it isn't malicious, but it is starting to get very

>old. I would

>block the emails except that I do use iTunes and would like to

>be able to

>receive their emails if I do send a support request. (which I

>did when it

>first started trying to figure out just what was going on. Now

>I'm waiting

>for their reply.)

>

>But yes, I agree... don't open any links in your email that you

>don't trust.

> Sometimes I don't open links from people I do trust because

> they look

>fishy! lol. A good friend of mine kept sending fishy

>links. We scanned his

>computer and sure enough, malware galore. Yikes.

>

>Mia

--

Katrina

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Well, let me reply & see if there is a connection. Good eye there Katrina!

Mia

>

>

> Are you getting one of these messages each time you post

> here? I posted a message and got one of these messages from

> iTunes support within a few minutes of having posted. What this

> looks like is that someone subscribed the iTunes support address

> to receive messages from this group. (That can happen via the

> mechanism I described earlier if someone has both the group

> subscription address and the iTunes support address stored

> somewhere in their mail client. Subscribing requires a

> confirmation response which generally prevents addresses from

> being subscribed without the user's acceptance but since the

> address in question automatically responds, it could have gotten

> subscribed. ) If that's happened, then everyone who posts

> anything here is going to get one of those replies until someone

> fixes the problem.

>

>

> At 12:57 PM 01/06/2011 Justi3 wrote:

> >Oh I know better than to click on the links, and after

> >reviewing the headers

> >they do appear to be from apple.com. I do hope it's not

> >malicious and would

> >encourage everyone to run a virus scan or malware bytes scan or

> >both.

> >

> >Hopefully it isn't malicious, but it is starting to get very

> >old. I would

> >block the emails except that I do use iTunes and would like to

> >be able to

> >receive their emails if I do send a support request. (which I

> >did when it

> >first started trying to figure out just what was going on. Now

> >I'm waiting

> >for their reply.)

> >

> >But yes, I agree... don't open any links in your email that you

> >don't trust.

> > Sometimes I don't open links from people I do trust because

> > they look

> >fishy! lol. A good friend of mine kept sending fishy

> >links. We scanned his

> >computer and sure enough, malware galore. Yikes.

> >

> >Mia

>

> --

> Katrina

>

>

>

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Well, let me reply & see if there is a connection. Good eye there Katrina!

Mia

>

>

> Are you getting one of these messages each time you post

> here? I posted a message and got one of these messages from

> iTunes support within a few minutes of having posted. What this

> looks like is that someone subscribed the iTunes support address

> to receive messages from this group. (That can happen via the

> mechanism I described earlier if someone has both the group

> subscription address and the iTunes support address stored

> somewhere in their mail client. Subscribing requires a

> confirmation response which generally prevents addresses from

> being subscribed without the user's acceptance but since the

> address in question automatically responds, it could have gotten

> subscribed. ) If that's happened, then everyone who posts

> anything here is going to get one of those replies until someone

> fixes the problem.

>

>

> At 12:57 PM 01/06/2011 Justi3 wrote:

> >Oh I know better than to click on the links, and after

> >reviewing the headers

> >they do appear to be from apple.com. I do hope it's not

> >malicious and would

> >encourage everyone to run a virus scan or malware bytes scan or

> >both.

> >

> >Hopefully it isn't malicious, but it is starting to get very

> >old. I would

> >block the emails except that I do use iTunes and would like to

> >be able to

> >receive their emails if I do send a support request. (which I

> >did when it

> >first started trying to figure out just what was going on. Now

> >I'm waiting

> >for their reply.)

> >

> >But yes, I agree... don't open any links in your email that you

> >don't trust.

> > Sometimes I don't open links from people I do trust because

> > they look

> >fishy! lol. A good friend of mine kept sending fishy

> >links. We scanned his

> >computer and sure enough, malware galore. Yikes.

> >

> >Mia

>

> --

> Katrina

>

>

>

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Well, let me reply & see if there is a connection. Good eye there Katrina!

Mia

>

>

> Are you getting one of these messages each time you post

> here? I posted a message and got one of these messages from

> iTunes support within a few minutes of having posted. What this

> looks like is that someone subscribed the iTunes support address

> to receive messages from this group. (That can happen via the

> mechanism I described earlier if someone has both the group

> subscription address and the iTunes support address stored

> somewhere in their mail client. Subscribing requires a

> confirmation response which generally prevents addresses from

> being subscribed without the user's acceptance but since the

> address in question automatically responds, it could have gotten

> subscribed. ) If that's happened, then everyone who posts

> anything here is going to get one of those replies until someone

> fixes the problem.

>

>

> At 12:57 PM 01/06/2011 Justi3 wrote:

> >Oh I know better than to click on the links, and after

> >reviewing the headers

> >they do appear to be from apple.com. I do hope it's not

> >malicious and would

> >encourage everyone to run a virus scan or malware bytes scan or

> >both.

> >

> >Hopefully it isn't malicious, but it is starting to get very

> >old. I would

> >block the emails except that I do use iTunes and would like to

> >be able to

> >receive their emails if I do send a support request. (which I

> >did when it

> >first started trying to figure out just what was going on. Now

> >I'm waiting

> >for their reply.)

> >

> >But yes, I agree... don't open any links in your email that you

> >don't trust.

> > Sometimes I don't open links from people I do trust because

> > they look

> >fishy! lol. A good friend of mine kept sending fishy

> >links. We scanned his

> >computer and sure enough, malware galore. Yikes.

> >

> >Mia

>

> --

> Katrina

>

>

>

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Yep, that's it. I just got another. I did a virus scan and malewarebytes

scan & I'm clean. I would encourage everyone on the list to scan their

machines with trusted antivirus & maleware scanners.

Mia

> Well, let me reply & see if there is a connection. Good eye there Katrina!

>

> Mia

>

>

>

>>

>>

>> Are you getting one of these messages each time you post

>> here? I posted a message and got one of these messages from

>> iTunes support within a few minutes of having posted. What this

>> looks like is that someone subscribed the iTunes support address

>> to receive messages from this group. (That can happen via the

>> mechanism I described earlier if someone has both the group

>> subscription address and the iTunes support address stored

>> somewhere in their mail client. Subscribing requires a

>> confirmation response which generally prevents addresses from

>> being subscribed without the user's acceptance but since the

>> address in question automatically responds, it could have gotten

>> subscribed. ) If that's happened, then everyone who posts

>> anything here is going to get one of those replies until someone

>> fixes the problem.

>>

>

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Yep, that's it. I just got another. I did a virus scan and malewarebytes

scan & I'm clean. I would encourage everyone on the list to scan their

machines with trusted antivirus & maleware scanners.

Mia

> Well, let me reply & see if there is a connection. Good eye there Katrina!

>

> Mia

>

>

>

>>

>>

>> Are you getting one of these messages each time you post

>> here? I posted a message and got one of these messages from

>> iTunes support within a few minutes of having posted. What this

>> looks like is that someone subscribed the iTunes support address

>> to receive messages from this group. (That can happen via the

>> mechanism I described earlier if someone has both the group

>> subscription address and the iTunes support address stored

>> somewhere in their mail client. Subscribing requires a

>> confirmation response which generally prevents addresses from

>> being subscribed without the user's acceptance but since the

>> address in question automatically responds, it could have gotten

>> subscribed. ) If that's happened, then everyone who posts

>> anything here is going to get one of those replies until someone

>> fixes the problem.

>>

>

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Yep, that's it. I just got another. I did a virus scan and malewarebytes

scan & I'm clean. I would encourage everyone on the list to scan their

machines with trusted antivirus & maleware scanners.

Mia

> Well, let me reply & see if there is a connection. Good eye there Katrina!

>

> Mia

>

>

>

>>

>>

>> Are you getting one of these messages each time you post

>> here? I posted a message and got one of these messages from

>> iTunes support within a few minutes of having posted. What this

>> looks like is that someone subscribed the iTunes support address

>> to receive messages from this group. (That can happen via the

>> mechanism I described earlier if someone has both the group

>> subscription address and the iTunes support address stored

>> somewhere in their mail client. Subscribing requires a

>> confirmation response which generally prevents addresses from

>> being subscribed without the user's acceptance but since the

>> address in question automatically responds, it could have gotten

>> subscribed. ) If that's happened, then everyone who posts

>> anything here is going to get one of those replies until someone

>> fixes the problem.

>>

>

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Weird. I have 2 so far and I guess I'll be getting a 3rd. That is tooo

weird. Someone must have added the iTunes help email to the WTO group for

this topic or something. My best guess. And I hope that a moderator/owner

can fix this issue.

Holly

>

>

> Yep, that's it. I just got another. I did a virus scan and malewarebytes

> scan & I'm clean. I would encourage everyone on the list to scan their

> machines with trusted antivirus & maleware scanners.

>

> Mia

>

>

> On Thu, Jan 6, 2011 at 1:17 PM, Justi3

<zobimia@...<zobimia%40gmail.com>>

> wrote:

>

> > Well, let me reply & see if there is a connection. Good eye there

> Katrina!

> >

> > Mia

> >

> > On Thu, Jan 6, 2011 at 1:10 PM, Katrina

<kk1raven@...<kk1raven%40gmail.com>>

> wrote:

> >

> >>

> >>

> >> Are you getting one of these messages each time you post

> >> here? I posted a message and got one of these messages from

> >> iTunes support within a few minutes of having posted. What this

> >> looks like is that someone subscribed the iTunes support address

> >> to receive messages from this group. (That can happen via the

> >> mechanism I described earlier if someone has both the group

> >> subscription address and the iTunes support address stored

> >> somewhere in their mail client. Subscribing requires a

> >> confirmation response which generally prevents addresses from

> >> being subscribed without the user's acceptance but since the

> >> address in question automatically responds, it could have gotten

> >> subscribed. ) If that's happened, then everyone who posts

> >> anything here is going to get one of those replies until someone

> >> fixes the problem.

> >>

> >

>

>

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Weird. I have 2 so far and I guess I'll be getting a 3rd. That is tooo

weird. Someone must have added the iTunes help email to the WTO group for

this topic or something. My best guess. And I hope that a moderator/owner

can fix this issue.

Holly

>

>

> Yep, that's it. I just got another. I did a virus scan and malewarebytes

> scan & I'm clean. I would encourage everyone on the list to scan their

> machines with trusted antivirus & maleware scanners.

>

> Mia

>

>

> On Thu, Jan 6, 2011 at 1:17 PM, Justi3

<zobimia@...<zobimia%40gmail.com>>

> wrote:

>

> > Well, let me reply & see if there is a connection. Good eye there

> Katrina!

> >

> > Mia

> >

> > On Thu, Jan 6, 2011 at 1:10 PM, Katrina

<kk1raven@...<kk1raven%40gmail.com>>

> wrote:

> >

> >>

> >>

> >> Are you getting one of these messages each time you post

> >> here? I posted a message and got one of these messages from

> >> iTunes support within a few minutes of having posted. What this

> >> looks like is that someone subscribed the iTunes support address

> >> to receive messages from this group. (That can happen via the

> >> mechanism I described earlier if someone has both the group

> >> subscription address and the iTunes support address stored

> >> somewhere in their mail client. Subscribing requires a

> >> confirmation response which generally prevents addresses from

> >> being subscribed without the user's acceptance but since the

> >> address in question automatically responds, it could have gotten

> >> subscribed. ) If that's happened, then everyone who posts

> >> anything here is going to get one of those replies until someone

> >> fixes the problem.

> >>

> >

>

>

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Weird. I have 2 so far and I guess I'll be getting a 3rd. That is tooo

weird. Someone must have added the iTunes help email to the WTO group for

this topic or something. My best guess. And I hope that a moderator/owner

can fix this issue.

Holly

>

>

> Yep, that's it. I just got another. I did a virus scan and malewarebytes

> scan & I'm clean. I would encourage everyone on the list to scan their

> machines with trusted antivirus & maleware scanners.

>

> Mia

>

>

> On Thu, Jan 6, 2011 at 1:17 PM, Justi3

<zobimia@...<zobimia%40gmail.com>>

> wrote:

>

> > Well, let me reply & see if there is a connection. Good eye there

> Katrina!

> >

> > Mia

> >

> > On Thu, Jan 6, 2011 at 1:10 PM, Katrina

<kk1raven@...<kk1raven%40gmail.com>>

> wrote:

> >

> >>

> >>

> >> Are you getting one of these messages each time you post

> >> here? I posted a message and got one of these messages from

> >> iTunes support within a few minutes of having posted. What this

> >> looks like is that someone subscribed the iTunes support address

> >> to receive messages from this group. (That can happen via the

> >> mechanism I described earlier if someone has both the group

> >> subscription address and the iTunes support address stored

> >> somewhere in their mail client. Subscribing requires a

> >> confirmation response which generally prevents addresses from

> >> being subscribed without the user's acceptance but since the

> >> address in question automatically responds, it could have gotten

> >> subscribed. ) If that's happened, then everyone who posts

> >> anything here is going to get one of those replies until someone

> >> fixes the problem.

> >>

> >

>

>

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I sent a message to , the list manager, about it. Hopefully

she can take care of it quickly.

At 01:21 PM 01/06/2011 Justi3 wrote:

>So who would we contact to have this fixed? Would group

>owner/moderator be

>able to see if any itunes emails are subscribed?

>

>Mia

--

Katrina

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