UNOS - New Patient Services Line

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Patient

Services Line

The UNOS

patient services line () is available for patients to report

concerns about their transplant program or their general experience with

transplantation. The patient services staff can be reached by phone from 8:30 a.m. to 5:00

p.m. EST, Monday through Friday. Voicemail is available outside of

business hours.

Beginning

February 15, 2007, transplant centers must inform candidates of this service by

including this phone number in the written notification sent when a candidate

is added to the waiting list, a candidate is removed from the waiting list for

reasons other than transplant or death, or when the transplant evaluation has

been completed and a patient will not be placed on the waiting list. Transplant

centers are also required to notify currently listed candidates about the

availability of the patient services line. To read the exact language approved

by the OPTN/UNOS Board of Directors at its December 2006 meeting, please refer

to OPTN Bylaws Appendix B, Section II “Transplant

Hospitals,” “Patient Notification.”

Barb in Texas - Together in the Fight, Whatever it

Takes!

Son Ken (32) UC 91 - PSC 99 Listed 7/21 @ Baylor Dallas