I am so frustrated

[Guest guest]

I decided to do the group chat tonight and got talking to . Talking about Sammy's helmet and how to adjust for sleeping. Our talking lead to my ortho and his experience. I didn't know much about his experience but that he got us a hanger band and that he was not that friendly with Sammy. I did not know that you are not suppose to put any foam inside the helmet and that is one of the first things that the ortho did when we got the helmet. It didn't fit right in the back so he inserted foam in it. He also told us to keep it low, along his eye brow line or else it would not help. Found out from that there are all wrong. I am so mad. I am not having Sammy wear this anymore and will be contacting this office as soon as they open Monday. I am getting the insurance company reimbursed and going somewhere else. After thinking of all the little things that went on I should of known this was not good and the guy didn't know what he was doing. I feel so bad that I pretty much started crying when I realized talking to . I feel better now after talking to her but it is so hard to imagine that I could of let someone hurt my babies head shape even more ! I will update with what goes on with getting the money back and a new scan or casting.