frustrations with insurance and speech therapy

[Guest guest]

I just got a statement from Aetna that had a remark that " Additional

information is needed to determine coverage under the terms of your

plan. Please ask your physician to submit medical records for this

service to the address above. "

This is for Speech Therapy through Early Intervention. There was not a

problem with payment from the insurance company last year (once we

figured out that they would actually pay---were given bad information at

my husband's work about payment for speech therapy.) Now that we got

past the initial deductable for this year, they suddenly want medical

records. When I called Aetna, what they said made no sense, which told

me the person I was speaking to had no idea what I was talking about. I

told her that what she said made no sense and she asked someone else and

came back with basicly the same answer---they need medical records from

the county services board. The county services board does not have

medical records for the services provided; that is not what they do.

They are not medical doctors.

I called my services coordinator to see whether she can find someone

there to figure it out, but who knows how that will go.

Anyone have a similar issue that could give me a hint....I just hate

insurance companies....Sigh....

in Manassas, VA