RE: difficulty getting started

[Guest guest]

HI all-

Jack (5 months) went in for his 3rd fitting for his Starband - which

we have had 7 days. It is just not fitting correctly. The last

adjustment made yesterday seems to make the whole helmet twist on his

head. One over the ear area seems to fit well. The other side (which

is the flat side) seems to be cut way to far back. If that is the

side we want to have round out it seems funny to have the pressure of

the helmet so far back on his head. I am not very happy and very

discouraged. I was looking at Starbands website under the questions

asked by orthotist and it said the helmet had to be fitted within 10 -

14 days of casting. Jack waited 22 days because they could not

dispense the helmet without the insurance (UHC) saying yes or no. Of

course it was a no and they got me in the next day to dispense the

helmet. What are my options now. Can I ask them to re-cast

him?...and hope for a better fit?

[Guest guest]

Hi ,

I would ask them to recast. 22 days is a long time. Another mom on

here (Molly) who has a starband with a good fit originallly went for a

fitting & they carved out too much foam and it didn't fit right after

that and they recast her son for no charge. I would think if you don't

get a good initial fit they would definitely be willing to fix it. if

not you can threaten to post a note about the bad fit on this board :-)

our daughter has brachy, but her fit has been good from the start

(almost 7 weeks now). We got it 2 weeks after her scan.

good luck.

-christine

mom to sydney/ 6.5/starband 5-31-06

>

> HI all-

>

> Jack (5 months) went in for his 3rd fitting for his Starband - which

> we have had 7 days. It is just not fitting correctly. The last

> adjustment made yesterday seems to make the whole helmet twist on his

> head. One over the ear area seems to fit well. The other side (which

> is the flat side) seems to be cut way to far back. If that is the

> side we want to have round out it seems funny to have the pressure of

> the helmet so far back on his head. I am not very happy and very

> discouraged. I was looking at Starbands website under the questions

> asked by orthotist and it said the helmet had to be fitted within 10 -

> 14 days of casting. Jack waited 22 days because they could not

> dispense the helmet without the insurance (UHC) saying yes or no. Of

> course it was a no and they got me in the next day to dispense the

> helmet. What are my options now. Can I ask them to re-cast

> him?...and hope for a better fit?

>

>

>

[Guest guest]

Thanks so much for the response. I didn't even know if recasting is an option. christineashok <christineashok@...> wrote: Hi , I would ask them to recast. 22 days is a long time. Another mom onhere (Molly) who has a starband with a good fit originallly went for afitting & they carved out too much foam and it didn't fit right afterthat and they recast her son for no charge. I would think if you don'tget a good initial fit they would definitely be willing to fix it. ifnot you

can threaten to post a note about the bad fit on this board :-)our daughter has brachy, but her fit has been good from the start(almost 7 weeks now). We got it 2 weeks after her scan.good luck.-christinemom to sydney/ 6.5/starband 5-31-06>> HI all-> > Jack (5 months) went in for his 3rd fitting for his Starband - which > we have had 7 days. It is just not fitting correctly. The last > adjustment made yesterday seems to make the whole helmet twist on his > head. One over the ear area seems to fit well. The other side (which > is the flat side) seems to be cut way to far back. If that is the > side we want to have round out it seems funny to have the pressure of > the helmet so far back on his head. I am not very happy and very >

discouraged. I was looking at Starbands website under the questions > asked by orthotist and it said the helmet had to be fitted within 10 - > 14 days of casting. Jack waited 22 days because they could not > dispense the helmet without the insurance (UHC) saying yes or no. Of > course it was a no and they got me in the next day to dispense the > helmet. What are my options now. Can I ask them to re-cast > him?...and hope for a better fit?> > >

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[Guest guest]

Hi ,

I would think they would have to recast him if it is not fitting

properly. Sounds like it is their fault that he didn't get the band

in time. If you think it doesn't fit him right I would definitely

call and talk to the orthotist. You could tell him/her what you've

read about the time between casting and fitting. Hopefully they will

want to avoid problems. It should not be on his head if it doesn't

fit well.

I'm sure others who've had poorly fitting helmets will respond. I

think there is a file within this group with pictures of poorly

fitting bands.

Trust your instincts!

Tricia Reimer

>

> HI all-

>

> Jack (5 months) went in for his 3rd fitting for his Starband -

which

> we have had 7 days. It is just not fitting correctly. The last

> adjustment made yesterday seems to make the whole helmet twist on

his

> head. One over the ear area seems to fit well. The other side

(which

> is the flat side) seems to be cut way to far back. If that is the

> side we want to have round out it seems funny to have the pressure

of

> the helmet so far back on his head. I am not very happy and very

> discouraged. I was looking at Starbands website under the

questions

> asked by orthotist and it said the helmet had to be fitted within

10 -

> 14 days of casting. Jack waited 22 days because they could not

> dispense the helmet without the insurance (UHC) saying yes or no.

Of

> course it was a no and they got me in the next day to dispense the

> helmet. What are my options now. Can I ask them to re-cast

> him?...and hope for a better fit?

>

>

>

[Guest guest]

OM Gosh

22 days between casting and fitting is WAY WAY too much. If you are

having these type of issues I would def demand to have him re casted

and re fitted with a new band. I would not ask, but demand.

Please let us know how it goes.

Sandy Willow's Mom

Torticollis resolved

Cranio Germany Grad 02/04

>

> HI all-

>

> Jack (5 months) went in for his 3rd fitting for his Starband -

which

> we have had 7 days. It is just not fitting correctly. The last

> adjustment made yesterday seems to make the whole helmet twist on

his

> head. One over the ear area seems to fit well. The other side

(which

> is the flat side) seems to be cut way to far back. If that is the

> side we want to have round out it seems funny to have the pressure

of

> the helmet so far back on his head. I am not very happy and very

> discouraged. I was looking at Starbands website under the

questions

> asked by orthotist and it said the helmet had to be fitted within

10 -

> 14 days of casting. Jack waited 22 days because they could not

> dispense the helmet without the insurance (UHC) saying yes or no.

Of

> course it was a no and they got me in the next day to dispense the

> helmet. What are my options now. Can I ask them to re-cast

> him?...and hope for a better fit?

>

>

>