Bad Helmet from Hangar - Advice & Help Please.............

[Guest guest]

Our daughter is now approaching a year and we are about to give her a

third helmet.

We started with Hangar when she was about 7 months (our pediatrician

had not really pushed us earlier). Pretty soon after we started

Hangar had some personnel changes and that is where it went wrong.

They tried several times to adjust a badly fitting helmet before

opting to make a new one. We should have been suspicious when it came

back within 2 days rather than the 2 weeks it normally takes due to

FDA approval. Well the second never really fit and left her with very

bad rash on her skin which has taken a long time to clear up.

We have now gone to somebody else. We spoke to the local Hangar

office who seemed very apologetic and wanted to refund us. However

Head Office seems to have nixed this as the lcoal office aren't being

so helpful now. They just want us to come back and let them do it

again. Of course, we won't - why give them a THIRD go when time is of

the essence? Would any reasonable person?

So the question is how to pursue Hangar for getting our money back

given that the product never worked? We told them yesterday that

their option was not good enough and to come back again by Tuesday or

we want to speak to someone up the food chain. But where to go if

they stick to it? The FDA? Small Claims court? Or raise the issue of

why the second helmet suspiciously came back so quickly and whether

they skipped the FDA protocol (which may make them give back our

money pretty quick).

Any advice/help really appreciated, and sorry for the long post!

[Guest guest]

I don't really have any advice for your situation; however, we are using Hanger also and our band took less than one week to get back. We were told that they are made at the 'Home Office' and I know they ship them via UPS. So, I don't see how they turned it around within 2 days. I attached a link to the contact section on their website. If I was you, I would go ahead and start calling them if your local office won't refund or give you any answers. Also, read the agreements that you signed to see what it says in there about refunds or what to do if the band doesn't fit. We had to hound our insurance to get them to pay for the band and I feel like you probably need to do the same thing here if you want a refund. http://www.hanger.com/sections/contact/cu_main.html Good Luck!

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