Re: Woody - Dr. Nase's Book

[Guest guest]

Dear ,

My appoligies for the misunderstanding but, after rereading my email,

I see how you could have misinterprited what I said.

Let me reitterate - I received a PROMPT email from your web site about

the shipping problems with an email address and a phone number for Tim. It

is Tim that does not respond to emails (and I sent a few of them) that appear

to have been ignored by Tim, not you or your husband. I thought that was

clear in my post.

I encourage you to go back and reread my response to the person

complaining about not receiving their book. It's obvious to me that I am

complaining about your shipper and not you. If I didn't make it abundantly

clear on that point, I do apoligize.

In my case the shipper was lacidasical at best and when I fginally got

tired of waiting on an email answer and called they were a bit rude.

Although the young lady (after a couple of call on my part) told me the

records were showing that they shipped me a book the UPS records show nothing

was sent to me. So, she would send " ANOTHER " book (and she emphasised the

word another) to me. I was annoyed by the wait and the ignoring my emails

then the need to make a couple of calls to get something done and then to

have that accusatory tone about shipping me ANOTHER book just capped it off.

But my annoyance is at the shipper.

To anyone who is waiting on their book let me post it once and for all

the problem is not and never has been Dr Nase (or his wife) it is the

shipper. I don't remember his email or phone number but as I said Dr Nases

web site will answer you with that info (very promptly too I might add) and

you will have to track it with the shipper from there.

Woody1046

In a message dated 7/26/2001 2:36:57 AM Eastern Daylight Time,

drnase1@... writes:

> I would like to take a second to respond to your rude comments –

> especially after all the effort that my husband has given to

> researching, editing, developing and self-publishing his magnificent

> book. First of all, yes, we are giving out our shipper's toll free

> number (Tim Urda, 1-) and his email address

> (badzikps@...) so that anyone who has a question can call or

> email Tim personally to track down his or her book. We include this

> information in the email because Tim is in charge of that part of the

> business. He is the expert and he is the only one who has the UPS

> and USPS computer software hooked up at his office – so, it is only

> logical that we include this information in our email.

>

[Guest guest]

Hang in there! There are more that are for you than there are that

are against you. I feel bad that you have to go through so much right

now. I am praying for your family. I thank God that you have a

husband that has given so much to this cause. And I'm sure he thanks

you for your sacrifice of time on his behalf. One thing I have

noticed for sure since developing rosacea and joining this group -

people tend to get very self focused. Yes they want to share their

insight with others, but they also get stuck on this thing and begin

to feel sorry for themselves.

I hope people will read your message and realize the enormity of your

jobs! I wouldn't be a doctor in a million years.

Go spend some time in a candle lit bubble bath! You deserve it.

-- In rosacea-support@y..., drnase1@y... wrote:

> Dear Woody 1046,

>

> I would like to take a second to respond to your rude comments –

> especially after all the effort that my husband has given to

> researching, editing, developing and self-publishing his magnificent

> book. First of all, yes, we are giving out our shipper's toll free

> number (Tim Urda, 1-) and his email address

> (badzikps@s...) so that anyone who has a question can call or

> email Tim personally to track down his or her book. We include this

> information in the email because Tim is in charge of that part of

the

> business. He is the expert and he is the only one who has the UPS

> and USPS computer software hooked up at his office – so, it is only

> logical that we include this information in our email.

>

> Second of all, when a rosacea sufferer emails, we do not ignore

> them. I personally answer all the questions that I can and save the

> rest for Geoffrey when he gets back from the hospital and is well

> enough to respond to EVERYONE'S email. If you did not know,

Geoffrey

> has undergone two extensive reconstructive surgeries on his arm over

> the past 60 days, and is currently in the intensive care unit with a

> 103.5-degree temperature (an adverse reaction to anesthesia that has

> now lasted 4 straight days). I have replied to every single email

> that I have received except for two. I take this quite personally

> considering that I am an MD Neurologist who works 10 to 12 hours a

> day, is on call 4 nights a week, has a 3 month old baby boy, and has

> to take care of a sick husband.

>

> Lastly, our shipping the last two months has been outstanding –

> meeting or exceeding the 4 to 6 business day delivery time in almost

> 95% of our customers (a few of our international customers have had

> their books held back at customs for 7 to 14 days and we are

> currently trying to get to the bottom of that). So, before you go

> slinging around mud, be careful, because sometimes you may slip and

> fall face down into that same pile of mud!

>

> Regards,

>

> Nase