Re: Re: Fw: [eGs] AOL email fix

[Guest guest]

> NOT sorted yet, sorry!

Then I hope you have made your feelings clear to yahoogroups since it

is they who must be the problem in your case.

Better luck than we have when we make complaints.

--

Sue

Co-moderator

[Guest guest]

> NOT sorted yet, sorry!

Then I hope you have made your feelings clear to yahoogroups since it

is they who must be the problem in your case.

Better luck than we have when we make complaints.

--

Sue

Co-moderator

[Guest guest]

> Who do I address my complaint to? I only see shortened email

> addresses on the web.

From the Yahoo Groups help at

http://help.yahoo.com/help/us/groups/groups-39.html

(There is a link on this page which takes you to a contact form).

Why isn't there a single email address I can use to ask support

questions?

To most effectively and efficiently answer your questions, there is no

longer a single email address used for all support questions. Due to

the high volume of email coming in, we've done our best to create and

categorize common questions and answers to help ensure we address your

needs quickly.

Our goal is to answer common questions using our FAQ sections and

forms where possible, allowing our Customer Care team to troubleshoot

more uncommon and user-specific issues and bugs.

We understand that sometimes it's helpful to talk with a person live,

so we plan on establishing weekly chats on Yahoo! Chat where you'll be

able to ask questions to members of our engineering and support teams.

We encourage you to first look through the help files on this site for

answers to your questions. We will continue to revise these help pages

as needed.

If you don't find the answer to your question on these pages, contact

Yahoo! Customer Care. Please fill out the form with details about your

question. After submitting the form, you'll receive a message

confirming that your question has entered our queue. Our auto-reply

will contain additional information and suggestions for places to look

for additional help.

If, at that point, you still have not received the information you

need, reply to that email, and our support team will investigate the

matter and contact you as soon as possible.

As the service continues to grow, we will explore additional support

alternatives based on the needs of our users.

[Guest guest]

>Who do I address my complaint to? I only see shortened email

>addresses on the web.

>

>Ruthie

if you need one of the email addys you only see shortened, just click

it and it will bring up an email window from which you can send an

email to the person via yahoo, without ever knowing their full

address.

hth

Angi

ps I often have delayed outgoing messages.... yesterday a couple took

6 hours, when you think of the amount of traffic Yahoo deals with, its

not surprising that sometimes things get backed up, out of order, or

even just plain lost. Not ideal.... but they are free!!