Guest guest Posted February 8, 2011 Report Share Posted February 8, 2011 Has anyone else recently experienced issues with order fulfillment from Magna Fortis stethoscopes? I ordered one a few years ago and wished to order a new one. The order went through and my credit card was charged, but my emails to their customer service have gone unanswered and their phone lines are no longer working. Thanks, Wes Ogilvie, MPA, JD, NREMT-P/LP Austin, Texas Sent from my iPad Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 8, 2011 Report Share Posted February 8, 2011 A few years ago they gave a freebie to Members of NAEMSE. I ordered one paid the few bucks shipping fee. Never got the Scope. Called a few months later and they were nice and fixed the error. They sent me 3 in separate shipments. Refunded my shipping charges and also credited my Visa for 2 more shipping fees I'd never paid! With practices like that I'd be surprised if they still are in business. I'd send Ya one Wes but I sold mine to a few Medic Students here locally. Louis N. Molino, Sr. CET FF/NREMT/FSI/EMSI Training Program Manager Fire & Safety Specialists, Inc. Typed by my fingers on my iPhone. Please excuse any typos. (Cell) (Office) (Office Fax) LNMolino@... Lou@... > Has anyone else recently experienced issues with order fulfillment from Magna Fortis stethoscopes? I ordered one a few years ago and wished to order a new one. The order went through and my credit card was charged, but my emails to their customer service have gone unanswered and their phone lines are no longer working. > > Thanks, > Wes Ogilvie, MPA, JD, NREMT-P/LP > Austin, Texas > > > Sent from my iPad > > > ------------------------------------ > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 8, 2011 Report Share Posted February 8, 2011 A few years ago they gave a freebie to Members of NAEMSE. I ordered one paid the few bucks shipping fee. Never got the Scope. Called a few months later and they were nice and fixed the error. They sent me 3 in separate shipments. Refunded my shipping charges and also credited my Visa for 2 more shipping fees I'd never paid! With practices like that I'd be surprised if they still are in business. I'd send Ya one Wes but I sold mine to a few Medic Students here locally. Louis N. Molino, Sr. CET FF/NREMT/FSI/EMSI Training Program Manager Fire & Safety Specialists, Inc. Typed by my fingers on my iPhone. Please excuse any typos. (Cell) (Office) (Office Fax) LNMolino@... Lou@... > Has anyone else recently experienced issues with order fulfillment from Magna Fortis stethoscopes? I ordered one a few years ago and wished to order a new one. The order went through and my credit card was charged, but my emails to their customer service have gone unanswered and their phone lines are no longer working. > > Thanks, > Wes Ogilvie, MPA, JD, NREMT-P/LP > Austin, Texas > > > Sent from my iPad > > > ------------------------------------ > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 8, 2011 Report Share Posted February 8, 2011 A few years ago they gave a freebie to Members of NAEMSE. I ordered one paid the few bucks shipping fee. Never got the Scope. Called a few months later and they were nice and fixed the error. They sent me 3 in separate shipments. Refunded my shipping charges and also credited my Visa for 2 more shipping fees I'd never paid! With practices like that I'd be surprised if they still are in business. I'd send Ya one Wes but I sold mine to a few Medic Students here locally. Louis N. Molino, Sr. CET FF/NREMT/FSI/EMSI Training Program Manager Fire & Safety Specialists, Inc. Typed by my fingers on my iPhone. Please excuse any typos. (Cell) (Office) (Office Fax) LNMolino@... Lou@... > Has anyone else recently experienced issues with order fulfillment from Magna Fortis stethoscopes? I ordered one a few years ago and wished to order a new one. The order went through and my credit card was charged, but my emails to their customer service have gone unanswered and their phone lines are no longer working. > > Thanks, > Wes Ogilvie, MPA, JD, NREMT-P/LP > Austin, Texas > > > Sent from my iPad > > > ------------------------------------ > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 8, 2011 Report Share Posted February 8, 2011 Jane, I hope you're right. I'm just a tad concerned when both the 800 and local phone numbers are disconnected. Couple that with an " F " rating from the Better Business Bureau, and I hope you can understand my skepticism. We shall see, though. -Wes Wes My students have been ordering Magna Fortis stethescopes for years. Although their order fulfillment process is notoriously slow, there has never been a problem with the students ultimately receiving their orders. My current students are just beginning the order process; I will let you know how it goes. Jane MacArthur > > Has anyone else recently experienced issues with order fulfillment > from Magna Fortis stethoscopes? I ordered one a few years ago and > wished to order a new one. The order went through and my credit card > was charged, but my emails to their customer service have gone > unanswered and their phone lines are no longer working. > > Thanks, > Wes Ogilvie, MPA, JD, NREMT-P/LP > Austin, Texas > > Sent from my iPad > > Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.