Patient Care Advocate Employment

[Guest guest]

JOB SUMMARY:

 

Receives telephone calls, evaluates the nature and schedule, prioritizes the

call, and enters the call into CAD.  Maintains a working relationship with the

facilities as a Patient Care Advocate, working to reduce dry runs and unpaid

calls. Work is performed under direction.

 

ESSENTIAL JOB FUNCTIONS:

 

Questions caller and solicits information concerning the nature of the transport

and elicits billing information.

 

Receives and routes non-emergency telephone calls, schedules transport

appropriately.

 

Enters complete and accurate information into the computer-aided dispatch

system.

 

Receives requests from field units for additional information, locates, and

relays information to field units.  May serve as a backup for field crews for

times and information.

 

May maintain and retrieve information from computer file.

 

Notifies other concerned personnel/agencies of the emergency situation. 

Utilizes the EMSYSTEM database for information and disseminates it.

 

May operate specialized computer communications equipment.

 

Performs other duties as required.

 

MATERIALS AND EQUIPMENT USED:

 

Multi-Frequency Two-Way

Radio                                     Â\

 Â Â Â Â Â Â Â Â Â Â Â Â 

Computer Terminal

Specialized Computer Communication

Equipment                     Two-Way,

Multi-Frequency Transceiver       

CAD

System                                     \

                                        \

           

Computer and Peripheral Equipment

Playback

Machine                                    Â\

 Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â\

 

Fax Machine

Paging System

 

MINIMUM QUALIFICATIONS REQUIRED:

 

Education and Experience:

 

High school diploma or equivalent.

 

One year of experience in an emergency facility working either as a dispatcher

or in a support role to a dispatcher.

 

Any combination of education, training, and experience, which provides the

required knowledge, skills, and abilities to perform the essential functions of

the job.

 

 

Licenses and Certifications:

Not mandatory, but may require the possession of or the ability to obtain

certification in cardio-pulmonary resuscitation.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

 

Knowledge of:

 

Geographic layout of the cities and counties and the facilities that we serve.

 

Major streets, highways, roads, landmarks, subdivisions, apartment complexes,

shopping malls, etc.

 

Terminology, procedures, and techniques of a two-way, multi-frequency

transceiver.

 

Operations, procedures, and standard policies of an emergency communications

facility.

 

Operation of a computer-aided dispatch (CAD) system and specialized computer

communication equipment.

 

Basic emergency medical or emergency management operations and procedures.

 

Skills in:

 

Use of the CAD system.

 

Interacting with people during stressful, emotional situations.

 

Speaking clearly.

 

Using common sense and good judgment.

 

Keyboarding.

 

Mental & Physical Abilities:

 

Use of the CAD system.

 

Speak clearly and communicate effectively.

 

Listen well and retain important information.

 

Maintain composure in emergency and stressful situations.

 

Make decisions within broad guidelines.

 

Perform multiple tasks simultaneously.

 

Perform duties under highly emotional/stressful conditions.

 

While performing the essential functions of this job the employee is required to

sit for sustained periods, use hand to finger, handle, or feel, reach with hands

and arms, and talk and hear.

 

Working Conditions:

 

The incumbent’s working conditions are typically moderately quiet, but may

occasionally be loud during periods of peak activity.