Guest guest Posted July 14, 2004 Report Share Posted July 14, 2004 They are and they do, Alan! And, knowing I was there on my own, he took it upon himself to call my wife after surgery to tell her I was OK! And the sweetest part about it other than having fully functional hips again of course is that today, most unexpectedly, my insurance company sent me full payment for the good Doctor's fees and the entire hospitalization! I was floored! They wouldn't even preauthorize me! The bottom line is, if you want an experience unlike anything in the US, give serious thought to Dr Koen De Smet in Belgium. I would do it all again in a minute! Take good care, Steve Vince Bilat BHR De Smet Jan 6, 2004 > Yo, hippies... > > They do seem to define customer service and patient relations very > differently in Belgium. > > I had some questions yesterday about form and format for e-mailing my > x-rays to Dr. de Smet. (In case it should develop that CIGNA rejects > me, I wanted to make sure everything was ready to start the process > of resurf in Ghent.) I sent an inquiring e-mail to the clinic > address about 11:00 Pacific time yesterday morning. > > By the time I got back to check e-mail at mid-afternoon yesterday, I > had a response...apparently written by Dr. de Smet himself. Not > flowery, but simple, direct and easy to understand. In my own > country it takes me longer to get a call-back from my doctor's > secretary. > > Again, not at all sure I'll ever go to Belgium, but the speed, > simplicity and effectiveness of the response was impressive. If he > wields a scalpel the same way... his surgeries must be works of art. > > Hobble on, hippies... > Alan Quote Link to comment Share on other sites More sharing options...
Guest guest Posted July 14, 2004 Report Share Posted July 14, 2004 > > > Yo, hippies... > > > > > > They do seem to define customer service and patient relations > very > > > differently in Belgium. > > > > > > I had some questions yesterday about form and format for e- > mailing my > > > x-rays to Dr. de Smet. (In case it should develop that CIGNA > rejects > > > me, I wanted to make sure everything was ready to start the > process > > > of resurf in Ghent.) I sent an inquiring e-mail to the clinic > > > address about 11:00 Pacific time yesterday morning. > > > > > > By the time I got back to check e-mail at mid-afternoon > yesterday, I > > > had a response...apparently written by Dr. de Smet himself. Not > > > flowery, but simple, direct and easy to understand. In my own > > > country it takes me longer to get a call-back from my doctor's > > > secretary. > > > > > > Again, not at all sure I'll ever go to Belgium, but the speed, > > > simplicity and effectiveness of the response was impressive. If > he > > > wields a scalpel the same way... his surgeries must be works of > art. > > > > > > Hobble on, hippies... > > > Alan Quote Link to comment Share on other sites More sharing options...
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