Guest guest Posted June 19, 2004 Report Share Posted June 19, 2004 Not taking a electric on board. having one ready for me at the airports and hotel. Have you called the airline that you have your flight? They MUST have detailed information for you. Have you tried to ask for a supervisor and then THEIR supervisor. This should not be this hard as I am sure it happens all the time. Hope to hear from you soon! Debbi So. Cal. EDSer, in the Pink! Have you flown with a Elec. chair? Any of you taken your electric chair on a plane? I'm having trouble getting the info I need. I have called the airlines and looked online and I still have questions. 1. It has to fit in the door of cargo, well how big is the door? 2. all parts must be labeled, How, with what? 3. What do I do with the battery charger? 4. Some chairs are allowed in the passenger area in a chair space, well which chairs? How do I get to be one of those? I want my eye on this if possible. 5. They want me to have instructions on how to dissemble the chair if necessary.... now that would make me nervous. 6. I'm worried about damage to a $19,000 chair. Can I get insurance, just for like a month and drop it? I can't afford the year price amount. The problem is this chair is very tall. The top of the back is 45 " off the floor. And there is a removable head rest that goes on. Any body know any of these answers? Cindylouwho. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 20, 2004 Report Share Posted June 20, 2004 Hi Cindy, Travelling by plane with a wheelchair can be a very frustrating thing, but it doesn't have to be at all. What is important, is to be well prepared... With a power chair there are quite a few things to think about. First a couple of simple, yet important things you can do. From the manufacturer, I got two bright yellow stickers to put on the chair, that states what kind of batteries the chair has according to airline regulations. To be sure they don't pick things apart needlessly (I have gel batteries). I also made 1 page with large letters (short and easy to understand text), instructions of how to handle my chair, what they need to do (and NOT). Including info about special functions. E.g. my joystick is programmed " the opposite way " so that forwards means backwards - important to know. Also where to find the main power button to shut it down without disconnecting the battery, and the one to release the wheels with so they can push it manually - I have also put on sticker labels by those points, with arrows pointing to where they are so it is really easy for them since I know that they often break things because they are not used to a certain model and have to do things fast. So I do everything I can to prevent such things from happening. Copied it onto bright colored paper, laminated it and made a elastic band fastener on it, so I fastened it highly visible on the front of the chair back. Could put on two to be sure too. I fastened this when I left the chair with them. I also included a line at the botton " Please handle my chair with great care, I depend on it to be able to enjoy my trip " or something like that. I also think that such a note makes it less " just a thing " (maybe we should put our picture on the note too? I am not kidding!). I don't know if it makes a difference, but I do know that I have got mine back without one scratch... The reason why I put this on, was that I can't forget how it was when we were in Tampa for the conference, so many had their chairs destroyed by the airline... Really bad damages... Tamar Freudmann's chair was still not in order 1 year later. She was without it for almost 6 months, with a bad replacement chair from the airline which she really could not use... Now that seems like a huge nightmare!!! So do whatever you can to make sure they are careful, even if they have to pay for the damages, you don't want any grief. The first time I travelled with mine, I also added " Please, this is brand new and means so much to me " or something like that... The more they feel like this is part of the body to a real person ( " Be Careful with My Legs " ), the more likely it is that they show you the respect you are entitled too, I think... But again, this is just my personal opinion, and I can't know if it would work in the US, but it can't hurt to try, can it? When I have travelled abroad (never to the US) with my power chair, I have brought both that and a manual one. The reason is that most airlines/airports make you give them the chair already when you are checking in. I can't handle hours in awful airport chairs. So I have my manual one with me also, to use at the airport, and take that to the airplane door, and they put it either into the cabin or take it down and bring it up again when I arrive, either to my final destination or to any airport where I am going to be in transit. 1. My power chair has a really high back/neck rest. Is that the case with Dylan's chair? Cargo doors vary from one type of airplane to another. Domestically I normally fly by Boeing 737's. These have a door that is way too low for my chair. But what I do, is that I use the seat tilt to lay it back and then also use the recline function, so that it gets low enough. Maybe you have to call the airline to ask what kind of plane you will be going on, and how things work then. 2. I am not sure what they mean by labelling. It might be that all parts that can come loose, must have name/address on them. But also the labelling I mention above, with the sticker info. about that particular chair. You can call the wheelchair company and ask if they have such stickers to give to you. 3. What I have one with the battery charger, is to put it in an accessory bag I got with my wheelchair, and I have strapped it to the back of the chair, and labelled it " Battery Charger for Wheelchair " . That way it has also been out of the way for me during the travel, and i did not need to take up space/weight in my luggage for it. And it has been easy for them to check if they wanted to re. security etc. I have used ordinary baggage straps, shorter ones that you can use in your car, on a motorbike etc. and also those elastic cords with hooks. Just make sure that everything is fastened well so it can't come off, but at the same time as it is easy to get to for them to check (not in a box taped shut). 4. The chairs allowed in the passenger area in a chair space is the small manual ones. I have had my rigid frame one in there, as well as in the steward's closet in the plane. Mine is not a collapsible one, but a sporty, lightweight one, see it here (the one to the right) http://www.panthera.se/index-eng.html 5. How to dissemble the chair. That is not necessary, unless it is a really small plane, but you should be able to either find the info in the manual for the chair, or get it from the manufacturer/wheelchair company. Make a list like I mentioned above, laminate it and hang it on the chair. 6. Damage is a real worry, re. what I said above. The airline is responsible for the damage they do though, as far as I know. You shouldn't need to get insurance for that. They normally also provide a chair to borrow, but you can't expect to get one like the one you have, and that is a real problem with EDS, because we need good shock absorbers, good seating etc. But ask the airline about the rules they have, just in case. You may be able to remove the head rest, but you can also solve the problem like I do... But ask the airline if that is OK by them, it has been here... Going to Spain, the Canary Islands. I can add that it was wonderful to travel to Lanzarote. They begged me to use the power chair at the airport and drive it straight into the airplane. They let me and one other person I was travelling with, go to the plane in one of those lift trucks they have, lifted it to one of the aircraft doors, and I drove straight into the plane. Then they drove it back in the truck, lifted it straight down " one floor " to the cargo door and drove it in there, turned it off - and that was it. They did not disconnect a thing. They handle a lot of wheelchairs because of rehab facilities there, so they are really good at this, and they have found that doing it this way, is the easiest for both them and passengers as well as no risk for damage on chairs!!! How about sending all the US airline people for a course there??? I just found the first note I made, and I will type it below. I had text in Norwegian plus some in English as well as Spanish (a colleague did it for me). I will try to my best ability to translate the Norwegian part to English, hope I use the right words... Any of you are of course free to copy the text (fix if needed) and use it yourself if you can use it. I also had a contact phone number on it to the assistive device central here in Norway, where they could call if they had any doubts about something. A number to the wheelchair company where you got your chair may be an idea, e.g. to their tech support line? Hope this can be of at least some help... hugs, Aase Marit LAMINATED INFORMATION NOTICE ABOUT HANDLING OF CHAIR: (The two capital letter notes at the top I printed on other colors of paper, to stand out - you of course have to adapt this to your chair and where these things are located. I also used bold letters etc., but that does not work on the list, I think) MAIN POWER SWITCH NB! JOYSTICK PROGRAMMED ON BACK OF CHAIR " BACKWARDS " (SEE ARROWS/LABEL) Forward = Reverse DISCONNECTION/FREEING Backwards = Forward DRIVE WHEELS - SWITCH ON LEFT FRONT OF CHAIR (SEE ARROWS/LABEL) IATA - APPROVED BATTERIES FOR AIRLINE TRANSPORTATION The wheelchair has valve regulated, non-spillable batteries, and is according to manufacturer approved by the IATA for transport by aircraft as part of wheelchair transportation. Disconnection of battery poles is not necessary or adequate if main power switch is turned off. Any questions can be addressed to (wheelchair company name/ phone#) BATTERY IS NON-SPILLABLE AS DEFINED IN IATA DANGEROUS GOODS REGULATION PACKING INSTRUCTIONS 806, SPECIAL PROVISIONS A67. Spanish: IATA baterías aceptadas para transporte aéreo. Esta silla de ruedas está equipada con baterías reguladas por valvulas de tal manera que nunca se descargan. Según el proveedor dichas baterías son reconocidas para el transporte aéro y su uso en silla de ruedas. NO ES NECESARIO " DUSENCHUFAR " LOS POLOS DE LA BATERíA SI EL INTERRUPTOR PRINCIPAL SE APAGA. La batería es NON-SPILLABLE según IATA Dangerous Goods Regulation Packing instructions 806, Special Privisions A67. >Any of you taken your electric chair on a plane? >I'm having trouble getting the info I need. I >have called the airlines and looked online and I >still have questions. > >1. It has to fit in the door of cargo, well how big is the door? >2. all parts must be labeled, How, with what? >3. What do I do with the battery charger? >4. Some chairs are allowed in the passenger area >in a chair space, well which chairs? How do I >get to be one of those? I want my eye on this if >possible. >5. They want me to have instructions on how to >dissemble the chair if necessary.... >now that would make me nervous. >6. I'm worried about damage to a $19,000 chair. >Can I get insurance, just for like a >month and drop it? I can't afford the year price amount. > >The problem is this chair is very tall. The top >of the back is 45 " off the floor. And there is >a removable head rest that goes on. Any body >know any of these answers? >Cindylouwho. > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 20, 2004 Report Share Posted June 20, 2004 http://www.shanj.org/News/wheelchair.htm http://www.oif.org/site/PageServer?pagename=Flying http://airconsumer.ost.dot.gov/rules/382SHORT.htm http://www.dlrp.org/html/guide_to/acaa.html Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 20, 2004 Report Share Posted June 20, 2004 http://www.shanj.org/News/wheelchair.htm http://www.oif.org/site/PageServer?pagename=Flying http://airconsumer.ost.dot.gov/rules/382SHORT.htm http://www.dlrp.org/html/guide_to/acaa.html Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 20, 2004 Report Share Posted June 20, 2004 http://www.shanj.org/News/wheelchair.htm http://www.oif.org/site/PageServer?pagename=Flying http://airconsumer.ost.dot.gov/rules/382SHORT.htm http://www.dlrp.org/html/guide_to/acaa.html Quote Link to comment Share on other sites More sharing options...
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