Guest guest Posted August 16, 2005 Report Share Posted August 16, 2005 Freakin Kaiser and their freakin nonsense!!!!!! Randy is so broken out right now....worse than ever! UCLA says it is Kaiser's responsibility to fix it. Kaiser is giving me the runaround! If my hand could reach through the phone I would have slapped a handful of freakin Kaiser employees by now! They have lied about the whereabouts of the dermatologist, who has not called back, I am done with Kaiser and the telephone crap! Randy is so patient, he just asks that I find any dermatologist to see him, THAT IS HUGE!!!! The dermatologist that kept him alive is who we trust...to admit that anyone will do is like asking for Dr. Kevorkian to see him.Not that they would kill him, just that they could...he would not care at this point.I was told the dermatologist was in santa clarita early this morning, great thats closer than panorama city, but now I am told he is on call in panorama city!!!!!! I could have freakin gone to PC hours ago! Now I'm stuck by the freakin phone hoping someone calls to say come on in! I am furious! Waiting is a bad bad thing when I'm furious....the steam builds and builds!!!! I'll keep in touch! Sue in Palmdale with itchy broken out Randy...and who really appreciated this board at times like this...thanks! Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 16, 2005 Report Share Posted August 16, 2005 Have you tried talking to member services and demanding someone that has the poswer to pull strings? Boy I would be furious too. I hope he gets well soon. Cecilia --- Randy Mendez mendez6@...> wrote: > Freakin Kaiser and their freakin nonsense!!!!!! > Randy is so broken out right now....worse than ever! > UCLA says it is Kaiser's responsibility to fix it. > Kaiser is giving me the runaround! If my hand could > reach through the phone I would have slapped a > handful of freakin Kaiser employees by now! They > have lied about the whereabouts of the > dermatologist, who has not called back, I am done > with Kaiser and the telephone crap! Randy is so > patient, he just asks that I find any dermatologist > to see him, THAT IS HUGE!!!! The dermatologist that > kept him alive is who we trust...to admit that > anyone will do is like asking for Dr. Kevorkian to > see him.Not that they would kill him, just that they > could...he would not care at this point.I was told > the dermatologist was in santa clarita early this > morning, great thats closer than panorama city, but > now I am told he is on call in panorama city!!!!!! I > could have freakin gone to PC hours ago! Now I'm > stuck by the freakin phone hoping someone calls to > say come on in! I am furious! Waiting is a bad bad > thing when I'm furious....the steam builds and > builds!!!! > I'll keep in touch! > Sue in Palmdale with itchy broken out Randy...and > who really appreciated this board at times like > this...thanks! > ____________________________________________________ Start your day with Yahoo! - make it your home page http://www.yahoo.com/r/hs Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 16, 2005 Report Share Posted August 16, 2005 Wow, i would be pissed too, sorry about that ! ColleenRandy Mendez wrote: Freakin Kaiser and their freakin nonsense!!!!!! Randy is so broken out right now....worse than ever! UCLA says it is Kaiser's responsibility to fix it. Kaiser is giving me the runaround! If my hand could reach through the phone I would have slapped a handful of freakin Kaiser employees by now! They have lied about the whereabouts of the dermatologist, who has not called back, I am done with Kaiser and the telephone crap! Randy is so patient, he just asks that I find any dermatologist to see him, THAT IS HUGE!!!! The dermatologist that kept him alive is who we trust...to admit that anyone will do is like asking for Dr. Kevorkian to see him.Not that they would kill him, just that they could...he would not care at this point.I was told the dermatologist was in santa clarita early this morning, great thats closer than panorama city, but now I am told he is on call in panorama city!!!!!! I could have freakin gone to PC hours ago! Now I'm stuck by the freakin phone hoping someone calls to say come on in! I am furious! Waiting is a bad bad thing when I'm furious....the steam builds and builds!!!! I'll keep in touch! Sue in Palmdale with itchy broken out Randy...and who really appreciated this board at times like this...thanks! Colleen Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 16, 2005 Report Share Posted August 16, 2005 Oh gosh! I'm so sorry. Poor Randy! I'd be on the phone to member services or the call center throwing an absolute fit and demanding that someone talk to me NOW! Good luck! Tina > Freakin Kaiser and their freakin nonsense!!!!!! Randy is so broken out right now....worse than ever! UCLA says it is Kaiser's responsibility to fix it. Kaiser is giving me the runaround! If my hand could reach through the phone I would have slapped a handful of freakin Kaiser employees by now! They have lied about the whereabouts of the dermatologist, who has not called back, I am done with Kaiser and the telephone crap! Randy is so patient, he just asks that I find any dermatologist to see him, THAT IS HUGE!!!! The dermatologist that kept him alive is who we trust...to admit that anyone will do is like asking for Dr. Kevorkian to see him.Not that they would kill him, just that they could...he would not care at this point.I was told the dermatologist was in santa clarita early this morning, great thats closer than panorama city, but now I am told he is on call in panorama city!!!!!! I could have freakin gone to PC hours ago! Now I'm stuck by the freakin phone hoping someone calls to > say come on in! I am furious! Waiting is a bad bad thing when I'm furious....the steam builds and builds!!!! > I'll keep in touch! > Sue in Palmdale with itchy broken out Randy...and who really appreciated this board at times like this...thanks! Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 16, 2005 Report Share Posted August 16, 2005 WOW Sue I hope he gets some care ASAP!! Poor thing I feel for him. Huggles > Freakin Kaiser and their freakin nonsense!!!!!! Randy is so broken out right now....worse than ever! UCLA says it is Kaiser's responsibility to fix it. Kaiser is giving me the runaround! If my hand could reach through the phone I would have slapped a handful of freakin Kaiser employees by now! They have lied about the whereabouts of the dermatologist, who has not called back, I am done with Kaiser and the telephone crap! Randy is so patient, he just asks that I find any dermatologist to see him, THAT IS HUGE!!!! The dermatologist that kept him alive is who we trust...to admit that anyone will do is like asking for Dr. Kevorkian to see him.Not that they would kill him, just that they could...he would not care at this point.I was told the dermatologist was in santa clarita early this morning, great thats closer than panorama city, but now I am told he is on call in panorama city!!!!!! I could have freakin gone to PC hours ago! Now I'm stuck by the freakin phone hoping someone calls to > say come on in! I am furious! Waiting is a bad bad thing when I'm furious....the steam builds and builds!!!! > I'll keep in touch! > Sue in Palmdale with itchy broken out Randy...and who really appreciated this board at times like this...thanks! Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 16, 2005 Report Share Posted August 16, 2005 Oh Sue, so sorry. I can feel your frustration. I agree with you. Open enrollment for hubby is next month, I believe, and we are shopping for insurance. Laurie PS I hope you get that phone call SOOOOOON! __________________________________________________ Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 16, 2005 Report Share Posted August 16, 2005 I agree with Cecilia: Try calling Member Services/Patient Relations at the Kaiser facility where he is seen. (DO NOT CALL THE CALL CENTER) Call the local facility and request, from the switchboard operator, to be transferred directly to Member Services/Patient Relations regarding an URGENT complaint. (I use to work in Member Services at KP many moons ago. This should work...) Good Luck!! Pam b PS I am trying to remember the contract verbage regarding surgery at a contracted non-Plan provider...i.e. who has the responsibility in seeing the patient for urgent/emergent follow-up treatment/care. If emergent, either one, UCLA or Kaiser (or anywhere else, for that matter). Emergent being defined as life-threatening, I.E. Possibility of loss of life or limb if you were to take the time to travel to the nearest KP rather than the nearest non-plan hospital, (nearest non-plan hosp being closer than KP) I just can't remember as it has been too long. But I want to say that Kaiser would prefer to deal with the urgent matters, and that for the routine follow-up care, you should go back to UCLA. (or maybe it's the other way around...) BUT PLEASE DO NOT QUOTE ME ON THIS, as my memory is failing in my old age!!! Member Services/Patient Relations will know what to do, and will get you in to see the physician more quickly and more easily than if left to your own devices. Good Luck!! Pam b --- snickers_95203@... wrote: > Have you tried talking to member services and > demanding someone that has the poswer to pull > strings? > Boy I would be furious too. I hope he gets well > soon. > Cecilia > > --- Randy Mendez mendez6@...> wrote: > > > Freakin Kaiser and their freakin nonsense!!!!!! > > Randy is so broken out right now....worse than > ever! > > UCLA says it is Kaiser's responsibility to fix it. > > Kaiser is giving me the runaround! If my hand > could > > reach through the phone I would have slapped a > > handful of freakin Kaiser employees by now! They > > have lied about the whereabouts of the > > dermatologist, who has not called back, I am done > > with Kaiser and the telephone crap! Randy is so > > patient, he just asks that I find any > dermatologist > > to see him, THAT IS HUGE!!!! The dermatologist > that > > kept him alive is who we trust...to admit that > > anyone will do is like asking for Dr. Kevorkian to > > see him.Not that they would kill him, just that > they > > could...he would not care at this point.I was told > > the dermatologist was in santa clarita early this > > morning, great thats closer than panorama city, > but > > now I am told he is on call in panorama city!!!!!! > I > > could have freakin gone to PC hours ago! Now I'm > > stuck by the freakin phone hoping someone calls to > > say come on in! I am furious! Waiting is a bad > bad > > thing when I'm furious....the steam builds and > > builds!!!! > > I'll keep in touch! > > Sue in Palmdale with itchy broken out Randy...and > > who really appreciated this board at times like > > this...thanks! > > > > > > > ____________________________________________________ > Start your day with Yahoo! - make it your home page > http://www.yahoo.com/r/hs > > __________________________________________________ Quote Link to comment Share on other sites More sharing options...
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