Re: Clinique/Gloss.com Reply

July 10, 2002

Here's the correct link to gloss.com

http://www.gloss.com

I added a comma too close to the address. sorry!

Matija

> Hi,

>

> I wrote to http://www.gloss.com, which is an online shopping site

for

> the brands Estee Lauder owns (like Stila and, of course, Clinique).

I

> asked if they had samples at the counters, but it sounds like they

> said the website doesn't distribute samples. I guess they

> misunderstood what I asked. Anyway, if you happen to buy through

> their site, they do have a money back guarantee. Below is the my

> inquiry and their anwser.

> Take care!

>

> Hello Matija:

>

> Thank you for your inquiry to Gloss.com.

>

> We're sorry, but samples are not available for general distribution.

> Samples are available periodically as a benefit to Registered

> Members.

>

> If your desire is to " try before you buy " , please know that it is a

> Gloss.com policy to accept returns or exchanges for any product with

> which a consumer is not satisfied.

>

> Again thank you for visiting Gloss.com. If you should have any

> additional comments or questions, please feel free to contact us at

> any

> time.

>

> Thank you,

>

> LaFrancyne

> Gloss.com Tech

>

> Original Message Follows:

> ------------------------

> First Name: Matija

>

> Message/Comments: Hi, I have rosacea along with extremely sensitive

> skin. I wanted to try a sample of your Sheer City Block spf 15

> product as I heard it is great for those of us with problem skin.

> Anyway, the saleswoman at the counter told me that Clinique does

not

> offer samples of their products any longer. Is this true? I would

> really like to try this product, but have to be careful due to my

> sensitive skin. Do you offer sample sizes for sale?

>

> Thank you very much!

>

> Favorite Brands:

> - clinique

>

> Country: US

July 10, 2002

Here's the correct link to gloss.com

http://www.gloss.com

I added a comma too close to the address. sorry!

Matija

> Hi,

>

> I wrote to http://www.gloss.com, which is an online shopping site

for

> the brands Estee Lauder owns (like Stila and, of course, Clinique).

I

> asked if they had samples at the counters, but it sounds like they

> said the website doesn't distribute samples. I guess they

> misunderstood what I asked. Anyway, if you happen to buy through

> their site, they do have a money back guarantee. Below is the my

> inquiry and their anwser.

> Take care!

>

> Hello Matija:

>

> Thank you for your inquiry to Gloss.com.

>

> We're sorry, but samples are not available for general distribution.

> Samples are available periodically as a benefit to Registered

> Members.

>

> If your desire is to " try before you buy " , please know that it is a

> Gloss.com policy to accept returns or exchanges for any product with

> which a consumer is not satisfied.

>

> Again thank you for visiting Gloss.com. If you should have any

> additional comments or questions, please feel free to contact us at

> any

> time.

>

> Thank you,

>

> LaFrancyne

> Gloss.com Tech

>

> Original Message Follows:

> ------------------------

> First Name: Matija

>

> Message/Comments: Hi, I have rosacea along with extremely sensitive

> skin. I wanted to try a sample of your Sheer City Block spf 15

> product as I heard it is great for those of us with problem skin.

> Anyway, the saleswoman at the counter told me that Clinique does

not

> offer samples of their products any longer. Is this true? I would

> really like to try this product, but have to be careful due to my

> sensitive skin. Do you offer sample sizes for sale?

>

> Thank you very much!

>

> Favorite Brands:

> - clinique

>

> Country: US

July 10, 2002

Matija, gloss.com is a company that sells Clinique products online,

an alternative to ordering at the Clinique site. gloss.com wouldn't

have anything to do with samples given out at Clinique counters.

Try Estee Lauder customer support: 1-. Ask

for " Clinique. " If they tell you about the money-back guarantee, tell

them that as a person with sensitive skin sometimes it takes you a

week to determine whether a product is good for you.

They may be able to help you. It's hard to insist since samples are a

courtesy, it's an " unwritten " policy of most if not all the better

cosmetic lines -- with the understanding that customers will buy

something at the same time, unless you're a known customer to them.

As I'm sure you know but others may not, with Clinique, always time

purchases/samples to coincide with free gift-with-purchase Bonus

Time.

Clinique has several good products. I really like their hair care

products -- their shampoos are excellent (and I hear good things

about their conditioners), as is their Shine hair serum, though it

contains simethicone. I use their make-up, so picking up a lipstick

or eyeshadow is no big deal for me. I'm less a fan of their shower

products or perfumes, and I would definitely avoid buying their anti-

perspirant -- that was a real waste.

But the best is to buy something from the Men's line -- it gets you

free samples and gift-with-purchase at the counter...and then there

are benefits when you get home. <g>

Marjorie

Marjorie Lazoff, MD

> > Hi,

> >

> > I wrote to http://www.gloss.com, which is an online shopping site

> for

> > the brands Estee Lauder owns (like Stila and, of course,

Clinique).

> I

> > asked if they had samples at the counters, but it sounds like

they

> > said the website doesn't distribute samples. I guess they

> > misunderstood what I asked. Anyway, if you happen to buy through

> > their site, they do have a money back guarantee. Below is the my

> > inquiry and their anwser.

> > Take care!

> >

> > Hello Matija:

> >

> > Thank you for your inquiry to Gloss.com.

> >

> > We're sorry, but samples are not available for general

distribution.

> > Samples are available periodically as a benefit to Registered

> > Members.

> >

> > If your desire is to " try before you buy " , please know that it is

a

> > Gloss.com policy to accept returns or exchanges for any product

with

> > which a consumer is not satisfied.

> >

> > Again thank you for visiting Gloss.com. If you should have any

> > additional comments or questions, please feel free to contact us

at

> > any

> > time.

> >

> > Thank you,

> >

> > LaFrancyne

> > Gloss.com Tech

> >

> > Original Message Follows:

> > ------------------------

> > First Name: Matija

> >

> > Message/Comments: Hi, I have rosacea along with extremely

sensitive

> > skin. I wanted to try a sample of your Sheer City Block spf 15

> > product as I heard it is great for those of us with problem skin.

> > Anyway, the saleswoman at the counter told me that Clinique does

> not

> > offer samples of their products any longer. Is this true? I would

> > really like to try this product, but have to be careful due to my

> > sensitive skin. Do you offer sample sizes for sale?

> >

> > Thank you very much!

> >

> > Favorite Brands:

> > - clinique

> >

> > Country: US

July 10, 2002

Matija, gloss.com is a company that sells Clinique products online,

an alternative to ordering at the Clinique site. gloss.com wouldn't

have anything to do with samples given out at Clinique counters.

Try Estee Lauder customer support: 1-. Ask

for " Clinique. " If they tell you about the money-back guarantee, tell

them that as a person with sensitive skin sometimes it takes you a

week to determine whether a product is good for you.

They may be able to help you. It's hard to insist since samples are a

courtesy, it's an " unwritten " policy of most if not all the better

cosmetic lines -- with the understanding that customers will buy

something at the same time, unless you're a known customer to them.

As I'm sure you know but others may not, with Clinique, always time

purchases/samples to coincide with free gift-with-purchase Bonus

Time.

Clinique has several good products. I really like their hair care

products -- their shampoos are excellent (and I hear good things

about their conditioners), as is their Shine hair serum, though it

contains simethicone. I use their make-up, so picking up a lipstick

or eyeshadow is no big deal for me. I'm less a fan of their shower

products or perfumes, and I would definitely avoid buying their anti-

perspirant -- that was a real waste.

But the best is to buy something from the Men's line -- it gets you

free samples and gift-with-purchase at the counter...and then there

are benefits when you get home. <g>

Marjorie

Marjorie Lazoff, MD

> > Hi,

> >

> > I wrote to http://www.gloss.com, which is an online shopping site

> for

> > the brands Estee Lauder owns (like Stila and, of course,

Clinique).

> I

> > asked if they had samples at the counters, but it sounds like

they

> > said the website doesn't distribute samples. I guess they

> > misunderstood what I asked. Anyway, if you happen to buy through

> > their site, they do have a money back guarantee. Below is the my

> > inquiry and their anwser.

> > Take care!

> >

> > Hello Matija:

> >

> > Thank you for your inquiry to Gloss.com.

> >

> > We're sorry, but samples are not available for general

distribution.

> > Samples are available periodically as a benefit to Registered

> > Members.

> >

> > If your desire is to " try before you buy " , please know that it is

a

> > Gloss.com policy to accept returns or exchanges for any product

with

> > which a consumer is not satisfied.

> >

> > Again thank you for visiting Gloss.com. If you should have any

> > additional comments or questions, please feel free to contact us

at

> > any

> > time.

> >

> > Thank you,

> >

> > LaFrancyne

> > Gloss.com Tech

> >

> > Original Message Follows:

> > ------------------------

> > First Name: Matija

> >

> > Message/Comments: Hi, I have rosacea along with extremely

sensitive

> > skin. I wanted to try a sample of your Sheer City Block spf 15

> > product as I heard it is great for those of us with problem skin.

> > Anyway, the saleswoman at the counter told me that Clinique does

> not

> > offer samples of their products any longer. Is this true? I would

> > really like to try this product, but have to be careful due to my

> > sensitive skin. Do you offer sample sizes for sale?

> >

> > Thank you very much!

> >

> > Favorite Brands:

> > - clinique

> >

> > Country: US

July 10, 2002

Matija, gloss.com is a company that sells Clinique products online,

an alternative to ordering at the Clinique site. gloss.com wouldn't

have anything to do with samples given out at Clinique counters.

Try Estee Lauder customer support: 1-. Ask

for " Clinique. " If they tell you about the money-back guarantee, tell

them that as a person with sensitive skin sometimes it takes you a

week to determine whether a product is good for you.

They may be able to help you. It's hard to insist since samples are a

courtesy, it's an " unwritten " policy of most if not all the better

cosmetic lines -- with the understanding that customers will buy

something at the same time, unless you're a known customer to them.

As I'm sure you know but others may not, with Clinique, always time

purchases/samples to coincide with free gift-with-purchase Bonus

Time.

Clinique has several good products. I really like their hair care

products -- their shampoos are excellent (and I hear good things

about their conditioners), as is their Shine hair serum, though it

contains simethicone. I use their make-up, so picking up a lipstick

or eyeshadow is no big deal for me. I'm less a fan of their shower

products or perfumes, and I would definitely avoid buying their anti-

perspirant -- that was a real waste.

But the best is to buy something from the Men's line -- it gets you

free samples and gift-with-purchase at the counter...and then there

are benefits when you get home. <g>

Marjorie

Marjorie Lazoff, MD

> > Hi,

> >

> > I wrote to http://www.gloss.com, which is an online shopping site

> for

> > the brands Estee Lauder owns (like Stila and, of course,

Clinique).

> I

> > asked if they had samples at the counters, but it sounds like

they

> > said the website doesn't distribute samples. I guess they

> > misunderstood what I asked. Anyway, if you happen to buy through

> > their site, they do have a money back guarantee. Below is the my

> > inquiry and their anwser.

> > Take care!

> >

> > Hello Matija:

> >

> > Thank you for your inquiry to Gloss.com.

> >

> > We're sorry, but samples are not available for general

distribution.

> > Samples are available periodically as a benefit to Registered

> > Members.

> >

> > If your desire is to " try before you buy " , please know that it is

a

> > Gloss.com policy to accept returns or exchanges for any product

with

> > which a consumer is not satisfied.

> >

> > Again thank you for visiting Gloss.com. If you should have any

> > additional comments or questions, please feel free to contact us

at

> > any

> > time.

> >

> > Thank you,

> >

> > LaFrancyne

> > Gloss.com Tech

> >

> > Original Message Follows:

> > ------------------------

> > First Name: Matija

> >

> > Message/Comments: Hi, I have rosacea along with extremely

sensitive

> > skin. I wanted to try a sample of your Sheer City Block spf 15

> > product as I heard it is great for those of us with problem skin.

> > Anyway, the saleswoman at the counter told me that Clinique does

> not

> > offer samples of their products any longer. Is this true? I would

> > really like to try this product, but have to be careful due to my

> > sensitive skin. Do you offer sample sizes for sale?

> >

> > Thank you very much!

> >

> > Favorite Brands:

> > - clinique

> >

> > Country: US

July 10, 2002

Matija, gloss.com is a company that sells Clinique products online,

an alternative to ordering at the Clinique site. gloss.com wouldn't

have anything to do with samples given out at Clinique counters.

Try Estee Lauder customer support: 1-. Ask

for " Clinique. " If they tell you about the money-back guarantee, tell

them that as a person with sensitive skin sometimes it takes you a

week to determine whether a product is good for you.

They may be able to help you. It's hard to insist since samples are a

courtesy, it's an " unwritten " policy of most if not all the better

cosmetic lines -- with the understanding that customers will buy

something at the same time, unless you're a known customer to them.

As I'm sure you know but others may not, with Clinique, always time

purchases/samples to coincide with free gift-with-purchase Bonus

Time.

Clinique has several good products. I really like their hair care

products -- their shampoos are excellent (and I hear good things

about their conditioners), as is their Shine hair serum, though it

contains simethicone. I use their make-up, so picking up a lipstick

or eyeshadow is no big deal for me. I'm less a fan of their shower

products or perfumes, and I would definitely avoid buying their anti-

perspirant -- that was a real waste.

But the best is to buy something from the Men's line -- it gets you

free samples and gift-with-purchase at the counter...and then there

are benefits when you get home. <g>

Marjorie

Marjorie Lazoff, MD

> > Hi,

> >

> > I wrote to http://www.gloss.com, which is an online shopping site

> for

> > the brands Estee Lauder owns (like Stila and, of course,

Clinique).

> I

> > asked if they had samples at the counters, but it sounds like

they

> > said the website doesn't distribute samples. I guess they

> > misunderstood what I asked. Anyway, if you happen to buy through

> > their site, they do have a money back guarantee. Below is the my

> > inquiry and their anwser.

> > Take care!

> >

> > Hello Matija:

> >

> > Thank you for your inquiry to Gloss.com.

> >

> > We're sorry, but samples are not available for general

distribution.

> > Samples are available periodically as a benefit to Registered

> > Members.

> >

> > If your desire is to " try before you buy " , please know that it is

a

> > Gloss.com policy to accept returns or exchanges for any product

with

> > which a consumer is not satisfied.

> >

> > Again thank you for visiting Gloss.com. If you should have any

> > additional comments or questions, please feel free to contact us

at

> > any

> > time.

> >

> > Thank you,

> >

> > LaFrancyne

> > Gloss.com Tech

> >

> > Original Message Follows:

> > ------------------------

> > First Name: Matija

> >

> > Message/Comments: Hi, I have rosacea along with extremely

sensitive

> > skin. I wanted to try a sample of your Sheer City Block spf 15

> > product as I heard it is great for those of us with problem skin.

> > Anyway, the saleswoman at the counter told me that Clinique does

> not

> > offer samples of their products any longer. Is this true? I would

> > really like to try this product, but have to be careful due to my

> > sensitive skin. Do you offer sample sizes for sale?

> >

> > Thank you very much!

> >

> > Favorite Brands:

> > - clinique

> >

> > Country: US

July 10, 2002

Hi Marjorie,

Actually gloss.com is owned by Estee Lauder Company. Back when every

company was scrambling to have an internet presence, independent

online cosmetic sites like eve.com, sephora.com and beautyjungle.com

were trying to negotiate with Estee Lauder(EL) to sell at least some

of their lines because EL Co. is the most profitable cosmetics

company in the US. I think Sephora was the only successful company

because it got permission to sell one of their lines online (Stila).

EL ultimately decided that they wanted to control their own slice of

the internet pie. They bought gloss.com, which had previously been

the online site for Chanel cosmetics information in the US. Chanel

decided to stick with EL, at least for gloss.com. Gloss.com's link to

Clinique takes you to the clinique.com site as a child window of

gloss.com's site.

I think you're right in suggesting that people call clinique's toll-

free number. It's best to go to the source. Another suggestion that I

can make is if you're a woman to take a man along to the Clinique

counter with you. By myself, I'm ignored and passed over for service.

With my husband, the salespeople make a beeline to us and give us any

sample we want. It is very strange and sexist, but it seems to work.

Hope that helps!

Matija

> > > Hi,

> > >

> > > I wrote to http://www.gloss.com, which is an online shopping

site

> > for

> > > the brands Estee Lauder owns (like Stila and, of course,

> Clinique).

> > I

> > > asked if they had samples at the counters, but it sounds like

> they

> > > said the website doesn't distribute samples. I guess they

> > > misunderstood what I asked. Anyway, if you happen to buy

through

> > > their site, they do have a money back guarantee. Below is the

my

> > > inquiry and their anwser.

> > > Take care!

> > >

> > > Hello Matija:

> > >

> > > Thank you for your inquiry to Gloss.com.

> > >

> > > We're sorry, but samples are not available for general

> distribution.

> > > Samples are available periodically as a benefit to Registered

> > > Members.

> > >

> > > If your desire is to " try before you buy " , please know that it

is

> a

> > > Gloss.com policy to accept returns or exchanges for any product

> with

> > > which a consumer is not satisfied.

> > >

> > > Again thank you for visiting Gloss.com. If you should have any

> > > additional comments or questions, please feel free to contact

us

> at

> > > any

> > > time.

> > >

> > > Thank you,

> > >

> > > LaFrancyne

> > > Gloss.com Tech

> > >

> > > Original Message Follows:

> > > ------------------------

> > > First Name: Matija

> > >

> > > Message/Comments: Hi, I have rosacea along with extremely

> sensitive

> > > skin. I wanted to try a sample of your Sheer City Block spf 15

> > > product as I heard it is great for those of us with problem

skin.

> > > Anyway, the saleswoman at the counter told me that Clinique

does

> > not

> > > offer samples of their products any longer. Is this true? I

would

> > > really like to try this product, but have to be careful due to

my

> > > sensitive skin. Do you offer sample sizes for sale?

> > >

> > > Thank you very much!

> > >

> > > Favorite Brands:

> > > - clinique

> > >

> > > Country: US

July 10, 2002