Guest guest Posted January 27, 2004 Report Share Posted January 27, 2004 Hi I'll try to make a long story short- ,I am just soo frustrated today. My surgeon sent in the papers to my Insurance Company BCBS Blue Choice POS 3 weeks ago. I have been calling each week to check on what has been going on. Let me tell you this is a very hard time for me as I have a hard time waiting. I am soo scared I will be denied! When I called last week the insurance Company told me that they had not received a request for surgery yet! But they had received a request for an upper GI and 2 requests for office visits from my surgeon which where approved 1-20-04. They said they believed my surgeon's office made a mistake by sending 2 office call requests instead of a surgery request. I called my surgeons office and talked to the lady in charge of this. I was very nice but she was snotty insisting she sent in the correct information and that was that. NO checking. I thanked her and let it go at that. When I called my insurance company yesterday to check, they said THAT FOR SURE THEY DON 'T HAVE IT! So I tried to call the person back at my surgeons office. I left a message but I don't hear back. I called again this morning and don't hear back. The insurance company said to have my primary doctor call and check with the insurance department so I did. They called the direct person in charge and were told they never received it. So I call back the surgeon's office. I tried to explain to the person that answered the phone what happened and that I had left several messages for the person in charge of insurance but had never heard back. I honestly was very nice. They said very snippy " that the person was very busy and that she was the only one that could help me and if I didn't like it that I could find a new surgeon! " I thought this was very uncalled for. I understand that she maybe busy- I was just asking for 5 minutes of her time for her to re fax the needed information to the insurance company. I just feel soo deflated that I waited 3 weeks for nothing and now it will be another month to 6 weeks before I hear anything again. Them being soo rude to me has me thinking what happens if I have problems after surgery and will they treat me like this??? What should I do next if I don't hear back from her again? Am I over reacting? Anybody else have Blue Choice POS or had this happen to them? Thanks Michigan Friends Rescue Shelter www.mfrs.petfinder.org morley, Mi. 49336 PLEASE HELP US HELP THEM BY MAKING A TAX DEDUCTIBLE DONATION. THEY THANK YOU ! Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 27, 2004 Report Share Posted January 27, 2004 Hi I'll try to make a long story short- ,I am just soo frustrated today. My surgeon sent in the papers to my Insurance Company BCBS Blue Choice POS 3 weeks ago. I have been calling each week to check on what has been going on. Let me tell you this is a very hard time for me as I have a hard time waiting. I am soo scared I will be denied! When I called last week the insurance Company told me that they had not received a request for surgery yet! But they had received a request for an upper GI and 2 requests for office visits from my surgeon which where approved 1-20-04. They said they believed my surgeon's office made a mistake by sending 2 office call requests instead of a surgery request. I called my surgeons office and talked to the lady in charge of this. I was very nice but she was snotty insisting she sent in the correct information and that was that. NO checking. I thanked her and let it go at that. When I called my insurance company yesterday to check, they said THAT FOR SURE THEY DON 'T HAVE IT! So I tried to call the person back at my surgeons office. I left a message but I don't hear back. I called again this morning and don't hear back. The insurance company said to have my primary doctor call and check with the insurance department so I did. They called the direct person in charge and were told they never received it. So I call back the surgeon's office. I tried to explain to the person that answered the phone what happened and that I had left several messages for the person in charge of insurance but had never heard back. I honestly was very nice. They said very snippy " that the person was very busy and that she was the only one that could help me and if I didn't like it that I could find a new surgeon! " I thought this was very uncalled for. I understand that she maybe busy- I was just asking for 5 minutes of her time for her to re fax the needed information to the insurance company. I just feel soo deflated that I waited 3 weeks for nothing and now it will be another month to 6 weeks before I hear anything again. Them being soo rude to me has me thinking what happens if I have problems after surgery and will they treat me like this??? What should I do next if I don't hear back from her again? Am I over reacting? Anybody else have Blue Choice POS or had this happen to them? Thanks Michigan Friends Rescue Shelter www.mfrs.petfinder.org morley, Mi. 49336 PLEASE HELP US HELP THEM BY MAKING A TAX DEDUCTIBLE DONATION. THEY THANK YOU ! Quote Link to comment Share on other sites More sharing options...
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