Re: Re: need to rant

[Guest guest]

Oh, Regina, you better believe the thought crossed my mind that that is

exactly what was happening. The only reason I doubt it is that this same gal

has been rude to me before on the phone at least twice, and a few times in

the office as well. The last time it happened, I hung up the phone, got

dressed, and hauled my a-- over to the office all inside of 20 minutes. The

doc was going in and out of rooms at the time and so she HEARD me tell this

woman that she had been rude to me and that I did not appreciate her

attitude. She apologized profusely, but I wonder if she would have done had

the doc not been present and going to and fro. I don't think, though, that

she'd take the chance of lying to me, bcuz I'm pretty sure she knows what

would happen if I thought that was the case.

Then there's this: the last time I was in for lab test orders, the doc handed

my list to the nurse and told her to fill out the request on the lab's form.

Nurse had a question about Vit K, said she thought it was the same thing as

potassium, sorta mumbling to herself, but she didn't go check it out with the

doc. So when I saw the doc going from room to room, I waved at her and asked

if I could ask her a quick question. She did come over, but raised her eyes

to the heavens in that " what NOW? " expression. So I can totally see her

thinking I am a big pest and just " losing it " and telling the gal to tell me

she's got bigger fish to fry.

It would be nice if all docs' offices could have an office mgr like you. But

I will tell u, 10 yrs is a long time ago, and things have changed

considerably since then. I see that EVERYone is those offices is overworked,

hassled, and harried. It's not hard to understand why tempers would flare or

common courtesy fall by the wayside at times. The ins co's put all kinds of

weird pressures on the docs which filters down to the frontline troops. Lotta

docs just giving it up bcuz it ain't worth it anymore. I am never in an

office that isn't just LOADED with patients waiting. They are expected to

spend far too little time and they are humongously overbooked. I'm not

defending what happened, and I'm still po'd; just saying I understand how it

happens.

And, I am a name-taker from way back when. I just do it NICELY: " you've been

so helpful, dear, what was your name again? " And then I thank them, using

their name, and promptly write it down, along with date and exact time I

spoke with them. It doesn't help to get what you want though. And have u ever

tried to extract a name from an ins co rep? " Oh, I'm the only ..........

here; you don't need my last name. " Click. Or " we're not allowed to give out

last names, it's against company policy. " Have you EVER heard anything so

ridiculous? Oh-oh, now you've got me thinking how so many of the problems in

this country --from politics to education to health care and more-- is

directly related to LACK OF ACCOUNTABILITY.

Gotta get off this soapbox or I'll be here all night.

Carol A

----------------------

In a message dated 3/14/2003 7:55:18 PM Central Standard Time,

Penelope@... writes:

>

> Carol: An addendum to me last note:

>

> There is also the possibility that the office manager did not speak to

> the doctor at all and the doctor does not know what's going on. I used

> to work in medical offices and many times saw the girls dealing with a

> patient that they felt was being unreasonable and would put the patient

> on hold, count to 50 or clean out her drawer or finish typing a letter,

> whatever, then get back on the phone and tell the patient that the

> doctor was not available to speak or that they had to pay the bill, or

> that they had to come in for the prescription, etc. Common practice in

> many offices. From experience choosing a really good doctor is only

> half your battle. They have to have a decent staff to deal with too,

> otherwise, you'll never get anywhere. Once I was made manager of one

> particular office I held a meeting and let the girls know that if I ever

> saw them do that to a patient again they would be fired on the spot, no

> excuses. If a patient was giving them a hard time, the calls were to

> come to me. I let the doctors in the practice know that at some point

> during the day one or the other was to be available to speak to me

> regarding patients or be available to speak to the patients. We let the

> patients know what time would be best for them to call back and speak to

> the doctor during the day or if the question could wait, the doctor

> would call them back after hours. The office ran like a top. That was

> over ten years ago and those doctors are still begging me to come back

> to work for them. Trying not to defend anyone, but I do know that this

> goes on in more offices than you know. If they said you can write your

> own letter, do it, ask them when you can drop it off, get the name of

> the person who took it from you and follow-up on it. If you keep asking

> people for their names and you write their names and let them know that

> you are marking down the date and time you spoke to them, your letter

> will get through. You'll definitely piss them off, but you'll get what

> you want.

>

> Regina

[Guest guest]

Oh, Regina, you better believe the thought crossed my mind that that is

exactly what was happening. The only reason I doubt it is that this same gal

has been rude to me before on the phone at least twice, and a few times in

the office as well. The last time it happened, I hung up the phone, got

dressed, and hauled my a-- over to the office all inside of 20 minutes. The

doc was going in and out of rooms at the time and so she HEARD me tell this

woman that she had been rude to me and that I did not appreciate her

attitude. She apologized profusely, but I wonder if she would have done had

the doc not been present and going to and fro. I don't think, though, that

she'd take the chance of lying to me, bcuz I'm pretty sure she knows what

would happen if I thought that was the case.

Then there's this: the last time I was in for lab test orders, the doc handed

my list to the nurse and told her to fill out the request on the lab's form.

Nurse had a question about Vit K, said she thought it was the same thing as

potassium, sorta mumbling to herself, but she didn't go check it out with the

doc. So when I saw the doc going from room to room, I waved at her and asked

if I could ask her a quick question. She did come over, but raised her eyes

to the heavens in that " what NOW? " expression. So I can totally see her

thinking I am a big pest and just " losing it " and telling the gal to tell me

she's got bigger fish to fry.

It would be nice if all docs' offices could have an office mgr like you. But

I will tell u, 10 yrs is a long time ago, and things have changed

considerably since then. I see that EVERYone is those offices is overworked,

hassled, and harried. It's not hard to understand why tempers would flare or

common courtesy fall by the wayside at times. The ins co's put all kinds of

weird pressures on the docs which filters down to the frontline troops. Lotta

docs just giving it up bcuz it ain't worth it anymore. I am never in an

office that isn't just LOADED with patients waiting. They are expected to

spend far too little time and they are humongously overbooked. I'm not

defending what happened, and I'm still po'd; just saying I understand how it

happens.

And, I am a name-taker from way back when. I just do it NICELY: " you've been

so helpful, dear, what was your name again? " And then I thank them, using

their name, and promptly write it down, along with date and exact time I

spoke with them. It doesn't help to get what you want though. And have u ever

tried to extract a name from an ins co rep? " Oh, I'm the only ..........

here; you don't need my last name. " Click. Or " we're not allowed to give out

last names, it's against company policy. " Have you EVER heard anything so

ridiculous? Oh-oh, now you've got me thinking how so many of the problems in

this country --from politics to education to health care and more-- is

directly related to LACK OF ACCOUNTABILITY.

Gotta get off this soapbox or I'll be here all night.

Carol A

----------------------

In a message dated 3/14/2003 7:55:18 PM Central Standard Time,

Penelope@... writes:

>

> Carol: An addendum to me last note:

>

> There is also the possibility that the office manager did not speak to

> the doctor at all and the doctor does not know what's going on. I used

> to work in medical offices and many times saw the girls dealing with a

> patient that they felt was being unreasonable and would put the patient

> on hold, count to 50 or clean out her drawer or finish typing a letter,

> whatever, then get back on the phone and tell the patient that the

> doctor was not available to speak or that they had to pay the bill, or

> that they had to come in for the prescription, etc. Common practice in

> many offices. From experience choosing a really good doctor is only

> half your battle. They have to have a decent staff to deal with too,

> otherwise, you'll never get anywhere. Once I was made manager of one

> particular office I held a meeting and let the girls know that if I ever

> saw them do that to a patient again they would be fired on the spot, no

> excuses. If a patient was giving them a hard time, the calls were to

> come to me. I let the doctors in the practice know that at some point

> during the day one or the other was to be available to speak to me

> regarding patients or be available to speak to the patients. We let the

> patients know what time would be best for them to call back and speak to

> the doctor during the day or if the question could wait, the doctor

> would call them back after hours. The office ran like a top. That was

> over ten years ago and those doctors are still begging me to come back

> to work for them. Trying not to defend anyone, but I do know that this

> goes on in more offices than you know. If they said you can write your

> own letter, do it, ask them when you can drop it off, get the name of

> the person who took it from you and follow-up on it. If you keep asking

> people for their names and you write their names and let them know that

> you are marking down the date and time you spoke to them, your letter

> will get through. You'll definitely piss them off, but you'll get what

> you want.

>

> Regina

[Guest guest]

On Fri, 14 Mar 2003 20:51:50 -0500 Regina Block

writes:

***If they said you can write your

own letter, do it, ask them when you can drop it off, get the name of

the person who took it from you and follow-up on it. If you keep asking

people for their names and you write their names and let them know that

you are marking down the date and time you spoke to them, your letter

will get through. You'll definitely piss them off, but you'll get what

you want.***

This reminded me of something I did when I was waiting to get

approved for the panni. I had called the PS office about 2 weeks after

my appointment and asked if they had heard anything yet. I was told that

the doctor had not even dictated the letter yet (something which I

seriously doubted.) I called my mom who works for a chiropractors

office. She suggested that I write a letter addressed to the surgeon

stating my concern that the letter had not been dictated or submitted to

the insurance company yet and I was only able to pay for about 2 more

months of insurance. I had it typed and ready to go the following day.

The day after that I got a call from the surgeons office. This

particular woman had worked for the surgeon for several years. She

stated that the receptionist had misunderstood and that the letter had

actually been typed 2 weeks prior and mailed. She told me that she had

gotten the fax number and had faxed a copy to Cigna. Two days later, she

refaxed it and got a reply that afternoon approving it. At my next

appointment the surgeon apologized profusely.

Lori Owen - Denton, Texas

CHF 4/14/01 479 lbs.

SRVG 7/16/01 401 lbs.

Current Weight 335

Dr. Ritter/Dr. Bryce

[Guest guest]

On Fri, 14 Mar 2003 20:51:50 -0500 Regina Block

writes:

***If they said you can write your

own letter, do it, ask them when you can drop it off, get the name of

the person who took it from you and follow-up on it. If you keep asking

people for their names and you write their names and let them know that

you are marking down the date and time you spoke to them, your letter

will get through. You'll definitely piss them off, but you'll get what

you want.***

This reminded me of something I did when I was waiting to get

approved for the panni. I had called the PS office about 2 weeks after

my appointment and asked if they had heard anything yet. I was told that

the doctor had not even dictated the letter yet (something which I

seriously doubted.) I called my mom who works for a chiropractors

office. She suggested that I write a letter addressed to the surgeon

stating my concern that the letter had not been dictated or submitted to

the insurance company yet and I was only able to pay for about 2 more

months of insurance. I had it typed and ready to go the following day.

The day after that I got a call from the surgeons office. This

particular woman had worked for the surgeon for several years. She

stated that the receptionist had misunderstood and that the letter had

actually been typed 2 weeks prior and mailed. She told me that she had

gotten the fax number and had faxed a copy to Cigna. Two days later, she

refaxed it and got a reply that afternoon approving it. At my next

appointment the surgeon apologized profusely.

Lori Owen - Denton, Texas

CHF 4/14/01 479 lbs.

SRVG 7/16/01 401 lbs.

Current Weight 335

Dr. Ritter/Dr. Bryce

[Guest guest]

In a message dated 3/15/2003 11:55:38 AM Eastern Standard Time,

loriowen@... writes:

> this country --from politics to education to health care and more-- is

> directly related to LACK OF ACCOUNTABILITY.

>

>

Unfortunately, If they gave out their real names, some kook may do something

really bad to them.

Fay Bayuk

" 300/172 "

10/23/01

Dr.

[Guest guest]

In a message dated 3/15/2003 11:55:38 AM Eastern Standard Time,

loriowen@... writes:

> this country --from politics to education to health care and more-- is

> directly related to LACK OF ACCOUNTABILITY.

>

>

Unfortunately, If they gave out their real names, some kook may do something

really bad to them.

Fay Bayuk

" 300/172 "

10/23/01

Dr.

[Guest guest]

On Fri, 14 Mar 2003 22:30:56 EST tuesdynite@... writes:

And have u ever tried to extract a name from an ins co rep? " Oh, I'm the

only ..........

here; you don't need my last name. " Click. Or " we're not allowed to give

out

last names, it's against company policy. " Have you EVER heard anything so

ridiculous? Oh-oh, now you've got me thinking how so many of the problems

in

this country --from politics to education to health care and more-- is

directly related to LACK OF ACCOUNTABILITY.

Carol A

Gotta laugh. I use to be a customer service rep at Verizon. We

were specifically told not to give out our last name. According to

company policy, they were afraid for their reps because they could be

targets for angry customers. Of course, it never occured to them that if

we were allowed to treat out customers with the upmost respect and

courtesy they deserved, we wouldn't have to worry about that. We were,

however, expected to give out our ID #. With that ID #, we could be

easily looked up by any rep, boss, etc.

Lori Owen - Denton, Texas

CHF 4/14/01 479 lbs.

SRVG 7/16/01 401 lbs.

Current Weight 335

Dr. Ritter/Dr. Bryce

[Guest guest]

On Fri, 14 Mar 2003 22:30:56 EST tuesdynite@... writes:

And have u ever tried to extract a name from an ins co rep? " Oh, I'm the

only ..........

here; you don't need my last name. " Click. Or " we're not allowed to give

out

last names, it's against company policy. " Have you EVER heard anything so

ridiculous? Oh-oh, now you've got me thinking how so many of the problems

in

this country --from politics to education to health care and more-- is

directly related to LACK OF ACCOUNTABILITY.

Carol A

Gotta laugh. I use to be a customer service rep at Verizon. We

were specifically told not to give out our last name. According to

company policy, they were afraid for their reps because they could be

targets for angry customers. Of course, it never occured to them that if

we were allowed to treat out customers with the upmost respect and

courtesy they deserved, we wouldn't have to worry about that. We were,

however, expected to give out our ID #. With that ID #, we could be

easily looked up by any rep, boss, etc.

Lori Owen - Denton, Texas

CHF 4/14/01 479 lbs.

SRVG 7/16/01 401 lbs.

Current Weight 335

Dr. Ritter/Dr. Bryce

[Guest guest]

Oh Lori, I worked as a long distance operator for the company who had MCI's

long distance contract at that time. We had to give a name when ASKED, but

we weren't required to give them our REAL name! Can you believe it? And when

they would ask to speak to a supervisor, they usually got handed over to

another operator (who's job for a few hours was to help the other operators

with problems)but wasn't really a supervisor (just one of the better

operators). It was UNBELIEVABLE what we had to put up with in the way of

abuse from customers. If someone was obscene, we had to try THREE times to

place a call before we could disconnect. Meanwhile we sat there and listened

to their garbage. The stories I could tell about being a long distance

operator. Glad I wasn't working in MCI's customer service department. Now

THAT would have been worse.

Debbie in Gig Harbor

ladybostons@...

http://www.cafeshops.com/copsstore

[Guest guest]

Oh Lori, I worked as a long distance operator for the company who had MCI's

long distance contract at that time. We had to give a name when ASKED, but

we weren't required to give them our REAL name! Can you believe it? And when

they would ask to speak to a supervisor, they usually got handed over to

another operator (who's job for a few hours was to help the other operators

with problems)but wasn't really a supervisor (just one of the better

operators). It was UNBELIEVABLE what we had to put up with in the way of

abuse from customers. If someone was obscene, we had to try THREE times to

place a call before we could disconnect. Meanwhile we sat there and listened

to their garbage. The stories I could tell about being a long distance

operator. Glad I wasn't working in MCI's customer service department. Now

THAT would have been worse.

Debbie in Gig Harbor

ladybostons@...

http://www.cafeshops.com/copsstore

[Guest guest]

There may be a very good reason why someone may not give out an

extension. At two jobs I had, there was a shift before me and a shift

after me. Consequently there were 3 people sharing the same

phone/extension. The other thing is that in both of the companies, an

extension # is not listed on the phone nor will a supervisor give them

one. However, every job I had where we could not give out our last name,

we always had an operator ID. A good employee will automatically give it

out. I most certainly did. I figure if they are going to complain about

me, they might as well get the right person. Besides, I can certainly

document in the customers file what was discussed on the phone and I

should do that anyway. It is only logical that the customers file have

everything in it so the next person knows what was done or not done. Of

course, a customer service rep should give you enough information to file

a complaint or compliment or whatever. I certainly have given out other

reps ID # and first name when someone else has called back complaining

about another rep.

Lori Owen - Denton, Texas

CHF 4/14/01 479 lbs.

SRVG 7/16/01 401 lbs.

Current Weight 335

Dr. Ritter/Dr. Bryce

On Sat, 15 Mar 2003 17:05:36 -0000 " vicki21122 "

writes:

> I agree Fay, as long as they have some identifying factor, like an

> employee number, that is sufficient. With a last name, you can look

>

> up all sorts of things about a person if you know where to look. But

>

> I also get frustrated when you get none of that, just a first name,

>

> and no identifying information. I had one person that would not even

>

> give me her direct phone extention so I could refer to her that way.

>

> She said that I had to go back through the same process when I

> called in and " anybody " could help me. She was also sure that

> everyone would agree with her intrepretation of my medical benefits.

>

>

>

> > In a message dated 3/15/2003 11:55:38 AM Eastern Standard Time,

> > loriowen@j... writes:

> >

> > > this country --from politics to education to health care and

> more-- is

> > > directly related to LACK OF ACCOUNTABILITY.

> > >

> > >

> >

> > Unfortunately, If they gave out their real names, some kook may do

>

> something

> > really bad to them.

> >

> >

> > Fay Bayuk

> > " 300/172 "

> > 10/23/01

> > Dr.

> >

> >

> >

[Guest guest]

There may be a very good reason why someone may not give out an

extension. At two jobs I had, there was a shift before me and a shift

after me. Consequently there were 3 people sharing the same

phone/extension. The other thing is that in both of the companies, an

extension # is not listed on the phone nor will a supervisor give them

one. However, every job I had where we could not give out our last name,

we always had an operator ID. A good employee will automatically give it

out. I most certainly did. I figure if they are going to complain about

me, they might as well get the right person. Besides, I can certainly

document in the customers file what was discussed on the phone and I

should do that anyway. It is only logical that the customers file have

everything in it so the next person knows what was done or not done. Of

course, a customer service rep should give you enough information to file

a complaint or compliment or whatever. I certainly have given out other

reps ID # and first name when someone else has called back complaining

about another rep.

Lori Owen - Denton, Texas

CHF 4/14/01 479 lbs.

SRVG 7/16/01 401 lbs.

Current Weight 335

Dr. Ritter/Dr. Bryce

On Sat, 15 Mar 2003 17:05:36 -0000 " vicki21122 "

writes:

> I agree Fay, as long as they have some identifying factor, like an

> employee number, that is sufficient. With a last name, you can look

>

> up all sorts of things about a person if you know where to look. But

>

> I also get frustrated when you get none of that, just a first name,

>

> and no identifying information. I had one person that would not even

>

> give me her direct phone extention so I could refer to her that way.

>

> She said that I had to go back through the same process when I

> called in and " anybody " could help me. She was also sure that

> everyone would agree with her intrepretation of my medical benefits.

>

>

>

> > In a message dated 3/15/2003 11:55:38 AM Eastern Standard Time,

> > loriowen@j... writes:

> >

> > > this country --from politics to education to health care and

> more-- is

> > > directly related to LACK OF ACCOUNTABILITY.

> > >

> > >

> >

> > Unfortunately, If they gave out their real names, some kook may do

>

> something

> > really bad to them.

> >

> >

> > Fay Bayuk

> > " 300/172 "

> > 10/23/01

> > Dr.

> >

> >

> >

[Guest guest]

Debbie, what is really sad is that at Verizon we were not allowed to hang

up on a customer no matter how rude, obscene, threatening, etc they were.

Verizon did not allow us to give them 3 warnings even though that

surpasses federal regulations. The Verizon employees were honestly

treated worse then the customers and the customers are not treated well

at all. I am so glad I no longer work there. At FEMA, however, we also

had the 3 warning thing. I didn't like using it unless I had to since I

understood that the people we were dealing with were under a lot of

stress. Most of them had literally lost everything.

Lori Owen - Denton, Texas

CHF 4/14/01 479 lbs.

SRVG 7/16/01 401 lbs.

Current Weight 335

Dr. Ritter/Dr. Bryce

On Sat, 15 Mar 2003 09:21:47 -0800 " Debbie McNeice "

writes:

> Oh Lori, I worked as a long distance operator for the company who had

> MCI's

> long distance contract at that time. We had to give a name when

> ASKED, but

> we weren't required to give them our REAL name! Can you believe it?

> And when

> they would ask to speak to a supervisor, they usually got handed

> over to

> another operator (who's job for a few hours was to help the other

> operators

> with problems)but wasn't really a supervisor (just one of the

> better

> operators). It was UNBELIEVABLE what we had to put up with in the

> way of

> abuse from customers. If someone was obscene, we had to try THREE

> times to

> place a call before we could disconnect. Meanwhile we sat there and

> listened

> to their garbage. The stories I could tell about being a long

> distance

> operator. Glad I wasn't working in MCI's customer service

> department. Now

> THAT would have been worse.

>

> Debbie in Gig Harbor

> ladybostons@...

> http://www.cafeshops.com/copsstore

>

>

>

>

>

>

[Guest guest]

Debbie, what is really sad is that at Verizon we were not allowed to hang

up on a customer no matter how rude, obscene, threatening, etc they were.

Verizon did not allow us to give them 3 warnings even though that

surpasses federal regulations. The Verizon employees were honestly

treated worse then the customers and the customers are not treated well

at all. I am so glad I no longer work there. At FEMA, however, we also

had the 3 warning thing. I didn't like using it unless I had to since I

understood that the people we were dealing with were under a lot of

stress. Most of them had literally lost everything.

Lori Owen - Denton, Texas

CHF 4/14/01 479 lbs.

SRVG 7/16/01 401 lbs.

Current Weight 335

Dr. Ritter/Dr. Bryce

On Sat, 15 Mar 2003 09:21:47 -0800 " Debbie McNeice "

writes:

> Oh Lori, I worked as a long distance operator for the company who had

> MCI's

> long distance contract at that time. We had to give a name when

> ASKED, but

> we weren't required to give them our REAL name! Can you believe it?

> And when

> they would ask to speak to a supervisor, they usually got handed

> over to

> another operator (who's job for a few hours was to help the other

> operators

> with problems)but wasn't really a supervisor (just one of the

> better

> operators). It was UNBELIEVABLE what we had to put up with in the

> way of

> abuse from customers. If someone was obscene, we had to try THREE

> times to

> place a call before we could disconnect. Meanwhile we sat there and

> listened

> to their garbage. The stories I could tell about being a long

> distance

> operator. Glad I wasn't working in MCI's customer service

> department. Now

> THAT would have been worse.

>

> Debbie in Gig Harbor

> ladybostons@...

> http://www.cafeshops.com/copsstore

>

>

>

>

>

>

[Guest guest]

OMG! I cannot see you in that position. For the good calls, you'd be the

ACE! But if they got snotty, I shudder to think! LOL!

Most pleasant person on the earth, unless someone puts a toe over the line,

I think. And I mean that as a most sincere compliment.

Thanks,

Vitalady, Inc. T

www.vitalady.com

If you are interested in PayPal, please click here:

https://www.paypal.com/affil/pal=orders%40vitalady.com

RE: Re: need to rant

> Oh Lori, I worked as a long distance operator for the company who had

MCI's

> long distance contract at that time. We had to give a name when ASKED, but

> we weren't required to give them our REAL name! Can you believe it? And

when

> they would ask to speak to a supervisor, they usually got handed over to

> another operator (who's job for a few hours was to help the other

operators

> with problems)but wasn't really a supervisor (just one of the better

> operators). It was UNBELIEVABLE what we had to put up with in the way of

> abuse from customers. If someone was obscene, we had to try THREE times to

> place a call before we could disconnect. Meanwhile we sat there and

listened

> to their garbage. The stories I could tell about being a long distance

> operator. Glad I wasn't working in MCI's customer service department. Now

> THAT would have been worse.

>

> Debbie in Gig Harbor

> ladybostons@...

> http://www.cafeshops.com/copsstore

>

>

>

>

>

> Homepage: http://groups.yahoo.com/group/Graduate-OSSG

>

> Unsubscribe: mailto:Graduate-OSSG-unsubscribe

>

>

>

>

>

[Guest guest]

OMG! I cannot see you in that position. For the good calls, you'd be the

ACE! But if they got snotty, I shudder to think! LOL!

Most pleasant person on the earth, unless someone puts a toe over the line,

I think. And I mean that as a most sincere compliment.

Thanks,

Vitalady, Inc. T

www.vitalady.com

If you are interested in PayPal, please click here:

https://www.paypal.com/affil/pal=orders%40vitalady.com

RE: Re: need to rant

> Oh Lori, I worked as a long distance operator for the company who had

MCI's

> long distance contract at that time. We had to give a name when ASKED, but

> we weren't required to give them our REAL name! Can you believe it? And

when

> they would ask to speak to a supervisor, they usually got handed over to

> another operator (who's job for a few hours was to help the other

operators

> with problems)but wasn't really a supervisor (just one of the better

> operators). It was UNBELIEVABLE what we had to put up with in the way of

> abuse from customers. If someone was obscene, we had to try THREE times to

> place a call before we could disconnect. Meanwhile we sat there and

listened

> to their garbage. The stories I could tell about being a long distance

> operator. Glad I wasn't working in MCI's customer service department. Now

> THAT would have been worse.

>

> Debbie in Gig Harbor

> ladybostons@...

> http://www.cafeshops.com/copsstore

>

>

>

>

>

> Homepage: http://groups.yahoo.com/group/Graduate-OSSG

>

> Unsubscribe: mailto:Graduate-OSSG-unsubscribe

>

>

>

>

>

[Guest guest]

LOL I was quite good at it actually. AND I was one of those operators who

used to " pretend " to be a supervisor when someone would ask to speak to one.

I have a GREAT phone voice that most people never hear...because when I am

talking to a friend I don't use it. LOL I was always polite BUT firm....and

no one could pull a fast one on me. We had our rules and if I could help

someone I would....other wise...so sorry. LOL Had to deal with prisoners

from prisons...who can only place collect calls...and the operator can ONLY

place the call once. Then the prisoner has to hang up and try again with a

different operator. Some of them used to place collect calls just to have a

female voice to talk to. Because of my " business " voice I was very popular.

LOL Was NOT always a good thing. It was an interesting job to say the

least....and then there were those darn sexy sounding Italian operators

(they were ALWAYS men). I had a BLAST talking to other operators from around

the world. The switch I was on was one of the hardest because we placed

calls out of NYC and that area...and needless to say it was mostly

International calling. This was back before calling China and Russia was

done directly. I LOVED working that switch...most of the operators HATED

it....but I got GREAT hours because they had so much trouble getting ops to

work that switch.

Debbie in Gig Harbor

ladybostons@...

http://www.cafeshops.com/copsstore

Re: Re: need to rant

OMG! I cannot see you in that position. For the good calls, you'd be the

ACE! But if they got snotty, I shudder to think! LOL!

Most pleasant person on the earth, unless someone puts a toe over the line,

I think. And I mean that as a most sincere compliment.

Thanks,

Vitalady, Inc. T

www.vitalady.com

[Guest guest]

LOL I was quite good at it actually. AND I was one of those operators who

used to " pretend " to be a supervisor when someone would ask to speak to one.

I have a GREAT phone voice that most people never hear...because when I am

talking to a friend I don't use it. LOL I was always polite BUT firm....and

no one could pull a fast one on me. We had our rules and if I could help

someone I would....other wise...so sorry. LOL Had to deal with prisoners

from prisons...who can only place collect calls...and the operator can ONLY

place the call once. Then the prisoner has to hang up and try again with a

different operator. Some of them used to place collect calls just to have a

female voice to talk to. Because of my " business " voice I was very popular.

LOL Was NOT always a good thing. It was an interesting job to say the

least....and then there were those darn sexy sounding Italian operators

(they were ALWAYS men). I had a BLAST talking to other operators from around

the world. The switch I was on was one of the hardest because we placed

calls out of NYC and that area...and needless to say it was mostly

International calling. This was back before calling China and Russia was

done directly. I LOVED working that switch...most of the operators HATED

it....but I got GREAT hours because they had so much trouble getting ops to

work that switch.

Debbie in Gig Harbor

ladybostons@...

http://www.cafeshops.com/copsstore

Re: Re: need to rant

OMG! I cannot see you in that position. For the good calls, you'd be the

ACE! But if they got snotty, I shudder to think! LOL!

Most pleasant person on the earth, unless someone puts a toe over the line,

I think. And I mean that as a most sincere compliment.

Thanks,

Vitalady, Inc. T

www.vitalady.com

[Guest guest]

Good point, I never thought about the shift aspect. That would not have

bothered me as much if she had given me an employee number or something.

Re: Re: need to rant

> There may be a very good reason why someone may not give out an

> extension. At two jobs I had, there was a shift before me and a shift

> after me. Consequently there were 3 people sharing the same

> phone/extension. The other thing is that in both of the companies, an

> extension # is not listed on the phone nor will a supervisor give them

> one. However, every job I had where we could not give out our last name,

> we always had an operator ID. A good employee will automatically give it

> out. I most certainly did. I figure if they are going to complain about

> me, they might as well get the right person. Besides, I can certainly

> document in the customers file what was discussed on the phone and I

> should do that anyway. It is only logical that the customers file have

> everything in it so the next person knows what was done or not done. Of

> course, a customer service rep should give you enough information to file

> a complaint or compliment or whatever. I certainly have given out other

> reps ID # and first name when someone else has called back complaining

> about another rep.

> Lori Owen - Denton, Texas

> CHF 4/14/01 479 lbs.

> SRVG 7/16/01 401 lbs.

> Current Weight 335

> Dr. Ritter/Dr. Bryce

>

> On Sat, 15 Mar 2003 17:05:36 -0000 " vicki21122 "

> writes:

> > I agree Fay, as long as they have some identifying factor, like an

> > employee number, that is sufficient. With a last name, you can look

> >

> > up all sorts of things about a person if you know where to look. But

> >

> > I also get frustrated when you get none of that, just a first name,

> >

> > and no identifying information. I had one person that would not even

> >

> > give me her direct phone extention so I could refer to her that way.

> >

> > She said that I had to go back through the same process when I

> > called in and " anybody " could help me. She was also sure that

> > everyone would agree with her intrepretation of my medical benefits.

> >

> >

> >

> > > In a message dated 3/15/2003 11:55:38 AM Eastern Standard Time,

> > > loriowen@j... writes:

> > >

> > > > this country --from politics to education to health care and

> > more-- is

> > > > directly related to LACK OF ACCOUNTABILITY.

> > > >

> > > >

> > >

> > > Unfortunately, If they gave out their real names, some kook may do

> >

> > something

> > > really bad to them.

> > >

> > >

> > > Fay Bayuk

> > > " 300/172 "

> > > 10/23/01

> > > Dr.

> > >

> > >

> > >

[Guest guest]

Good point, I never thought about the shift aspect. That would not have

bothered me as much if she had given me an employee number or something.

Re: Re: need to rant

> There may be a very good reason why someone may not give out an

> extension. At two jobs I had, there was a shift before me and a shift

> after me. Consequently there were 3 people sharing the same

> phone/extension. The other thing is that in both of the companies, an

> extension # is not listed on the phone nor will a supervisor give them

> one. However, every job I had where we could not give out our last name,

> we always had an operator ID. A good employee will automatically give it

> out. I most certainly did. I figure if they are going to complain about

> me, they might as well get the right person. Besides, I can certainly

> document in the customers file what was discussed on the phone and I

> should do that anyway. It is only logical that the customers file have

> everything in it so the next person knows what was done or not done. Of

> course, a customer service rep should give you enough information to file

> a complaint or compliment or whatever. I certainly have given out other

> reps ID # and first name when someone else has called back complaining

> about another rep.

> Lori Owen - Denton, Texas

> CHF 4/14/01 479 lbs.

> SRVG 7/16/01 401 lbs.

> Current Weight 335

> Dr. Ritter/Dr. Bryce

>

> On Sat, 15 Mar 2003 17:05:36 -0000 " vicki21122 "

> writes:

> > I agree Fay, as long as they have some identifying factor, like an

> > employee number, that is sufficient. With a last name, you can look

> >

> > up all sorts of things about a person if you know where to look. But

> >

> > I also get frustrated when you get none of that, just a first name,

> >

> > and no identifying information. I had one person that would not even

> >

> > give me her direct phone extention so I could refer to her that way.

> >

> > She said that I had to go back through the same process when I

> > called in and " anybody " could help me. She was also sure that

> > everyone would agree with her intrepretation of my medical benefits.

> >

> >

> >

> > > In a message dated 3/15/2003 11:55:38 AM Eastern Standard Time,

> > > loriowen@j... writes:

> > >

> > > > this country --from politics to education to health care and

> > more-- is

> > > > directly related to LACK OF ACCOUNTABILITY.

> > > >

> > > >

> > >

> > > Unfortunately, If they gave out their real names, some kook may do

> >

> > something

> > > really bad to them.

> > >

> > >

> > > Fay Bayuk

> > > " 300/172 "

> > > 10/23/01

> > > Dr.

> > >

> > >

> > >

[Guest guest]

In a message dated 3/15/2003 11:00:37 AM Central Standard Time,

fbayuk@... writes:

> >this country --from politics to education to health care and more-- is

> >directly related to LACK OF ACCOUNTABILITY.

> --------------------------------

WOW! Someone who actually AGREES with ME. Now, Fay, how do we knock the sense

back into people and make them accountable again. So sick of this " it's

---------------'s fault " syndrome.

Carol A

[Guest guest]

In a message dated 3/15/2003 11:00:37 AM Central Standard Time,

fbayuk@... writes:

> >this country --from politics to education to health care and more-- is

> >directly related to LACK OF ACCOUNTABILITY.

> --------------------------------

WOW! Someone who actually AGREES with ME. Now, Fay, how do we knock the sense

back into people and make them accountable again. So sick of this " it's

---------------'s fault " syndrome.

Carol A

[Guest guest]

When you folks respond, please be careful as to who said what. I did not

send the " accountability post. " I responded as to how impossible it is to

always give your name.

Fay Bayuk

" 300/172 "

10/23/01

Dr.

[Guest guest]

When you folks respond, please be careful as to who said what. I did not

send the " accountability post. " I responded as to how impossible it is to

always give your name.

Fay Bayuk

" 300/172 "

10/23/01

Dr.

[Guest guest]

Thank you Fay. There is nothing like quoting the wrong person.

Lori Owen - Denton, Texas

CHF 4/14/01 479 lbs.

SRVG 7/16/01 401 lbs.

Current Weight 335

Dr. Ritter/Dr. Bryce

On Mon, 17 Mar 2003 03:33:39 EST FBayuk@... writes:

When you folks respond, please be careful as to who said what. I did not

send the " accountability post. " I responded as to how impossible it is

to always give your name.

Fay Bayuk

" 300/172 "

10/23/01

Dr.