Grr. Bad Day!

[Guest guest]

Hi all,

I've been offline for the past three days. I had a bad day Wednesday,

and Tuesday I had an errand I had to run after sleeping late and then

yesterday I had a monster bad day (but not pain wise). I've been trying

to get my medical records sent to Metlife for my Long Term Disability

Insurance and have been having the worst time. My medical insurance is

Kaiser. First, Kaiser said they never got the request for my records. I

had called the Business office. Instead of passing me on to the

department who handles medical records requests, the lady decided to

research it herself. It took two weeks for her to get my medical

records. Then she said that their office didn't handled LTD medical

record requests, and that the Medical Secretaries did and she sent them

my file. I called Medical Secretaries and they said they don't handle

LTD medical records request either and that they had never gotten my

medical records file. They said Medical Legal Correspondence department

handled LTD requests. So I called them anda they said they never got my

request and that they didn't have my file either. So I called Metlife

and had them fax a request for the records with my authorization form I

had signed. I also called the Business Office and told them that they

had better find my file since they were the last ones to see it. They

said they would talk with Medical Secretaries as they had sent it to

them an they'd call me back.

Metlife sent the fax, but Kaiser said they never got it. I confirmed the

fax number with both Metlife and Kaiser. It was correct. So I had

Metlife fax the letter to them again on Wednesday. Kaiser never got it.

So I had Metlife fax the letter and authorization letter to me on

Thursday so that I could hand deliver it to Kaiser. I got the fax.

Meanwhile, I still hadn't heard anything from the Business Office.- the

last time I had heard from them was 2 weeks ago when I asked them to

find my file. So, yesterday I wwent to Kaiser and hand delived the

letter and authorization form to Medical legal. They said they had

gotten the fax from Wednesday and they were only waiting for my file,

which was listed as still being with the Business Office. So I walked

over to the Business Office to find out what was going on. I spoke with

the manager of the employee I had previously been working with and she

tried to pass me off with the " I'll call you later with what I find

out " . I spent 15 minutes on the phone telling her I wasn't going to deal

with her calling me back as I had been told that for the past several

weeks and I was no longer willing to wait for a phone call that I would

never get, and then I threatend to come to her office ans search for my

records myself. At that point, she searched their office, and the files

weren't there, so she call Medical Secretaries and had them search their

office and found out that they had passed it on to the Medical Legal

Correspondence office. To make sure the files were their, they sent a

clerk to physicall check that the files were there. Yep, the files were

their, the people I had spoken with first just hadn't been willing to

physically check for the files when I had talked to her. So, finally

they had located my files and they were where they belong (and had been

there all along for who knows how many days/weeks). They promised to

send my record out by the end of the day. I'll be calling on Monday to

confirm this. By this time, it was Noon and I went to take the bus

back home (I don't have car and my doctor's office is 1 1/2 hours from

my home by public transportation). I then had a cab take me to an ATM to

get some additional funds since it would have taken forever if I had

done that by bus and end up getting stop by people who were repaving the

street and couldn't switch lanes to go by another route because we were

boxed in by other cars. We were stuck there for quite some time. I

finally got to the ATM (it would have taken less time to go by bus the

pavers took so long to let us pass) and then had the cab drive me to a

place to get a sandwish for lunch and then drive me home. By this time

it was 3:00pm. I was so tired that I took a nap after eating and didn't

wake up till 4:00am today. Grr what a bad day it was. Sorry for the

venting, but I jst had to since it had been such a bad day! Not to

mention that the stress didn't help my pain any.

Hope you have all had much better days than I did yesterday.

Kimber

--

Kimber

Vallejo, CA

hominid2@...

Note: All advice given is personal opinion, not equal to that of a licensed

physician or health care professional.