insurance

[Guest guest]

Hi,

I just called my insurance company, Aetna (locally administered), and

asked to see if they had received my insurance letter. She said

nothing was in the computer (no big surprise there) and i am not sure

if it has been written and sent because Barb told me Friday she had

no idea about any of that stuff. I sent my form in for the 2nd tome

7 days ago. And I have to admit that I am having a little troule

watching so many people say they got there letter when they sent

there form after me. I asked for Barb;s email so I don't have to

bother her by phone and she can get back to me by email - I would

still like it if any one has it.

Anyway - My concern with my insurance company, and this is the 2nd

time they have said this to me, is that they will not tLk to a

patient about pre-certifcation. My doctor(surgeon) is suppose to

call and talk to the nurse who pre-certs for gastric bypass. They

would not put me through to her becasue she only talks to doctors.

Has anyone else been told this?? Do I just demand?/ I feel like I

can't even get started. I know they have authorized and paid for

these before.

Frustrated -

Laurie