Help - I'm getting impatient!

[Guest guest]

I don't know if anyone else feels this way - I have been to a clinic,

got all the information gathered and submitted, sent it overnight -

Now I am waiting for approval from Dr. R. for surgery. I called

Barbara today and she said Dr. R took home 30 packets to review, and

that it would be a week or so before I heard anything and that she

would call me. Does anyone else feel like they have had to jump

through a thousand hoops to get this done????? I'm already approved

by my insurance and have been since July 21. You would think I could

at least get a tentative surgery date so I could let my employer know

something! She said he may be able to get to it by the end of the

month!

They are short staffed, aren't we all. My pre-certification letter

was held up because Dr. R's office did not provide them with a tax id

number, so I called to get that resolved. I don't know what else I

can do, but I'm frustrated by the lack of consistency of policy.

Some people have got surgery dates immediately, some get dates

without insurance approval etc. HELP ME UNDERSTAND!