Guest guest Posted December 29, 2005 Report Share Posted December 29, 2005 I called one of the nurses in Dr P's office to get some clarification on a few questions and she attacked me like I have never been attacked before. I'm really peeved with this! I actually broke down in tears when I hung up, and am on the verge of it again now just thinking about it. Having never had kids with clubfoot before, this is the first time I'm dealing with things like serial casting, dennis brown bars, markells, FABs, etc., and as you might imagine I have more questions than I can count. After leaving Dr P's office yesterday, I had questions about why he only " prescribed " 20/7 for our 3 mo old son fresh out of a post- tenotomy cast. I also wondered why he gave us a premade brace he said he had in his office rather than sending us to the orthotics dept at the hospital yesterday. So I called to ask. is gone till after the new year, so I spoke with another nurse (didn't get her name) who proceeded to ask me about 5 times why I was questioning Dr P's knowledge, experience, and why I didn't believe he was doing what was best for my child!! I explained as many times that I was NOT in any way intending to sound like I didn't trust his judgement or knowledge, just that I'm curious why this path rather than what I've read to be the norm per the Ponseti method. She jumped down my throat and told me (almost yelled at me) that my child is my child, not the norm, that the global booklet was not written for my child, and that the information I've gathered, while great, has been taken out of context and may not be applicable to my situation. Understood. But, I never even gave her my name or my child's name, so how can she make any assumptions? Isn't what she did exactly what she was yelling at me for doing? Making generalizations? I'm just so frustrated. I realize that they're very busy, but %$*^$% & this is my child and his foot that he'll have for the rest of his life. Isn't it ok for me to ask questions about why this or why that, without it being interpreted as a lack of trust? I always thought that making yourself informed was the best thing to do, and actually encouraged by most docs, not frowned upon. I'm afraid to ask ANYTHING of the nurse now! God forbid I have any trouble in the next 3 months before our next appt! I'm going to be afraid to ask, for fear I'll be blacklisted for a presumed lack of trust of the doctor's experience! Sorry to rant, but I was literally crying when I hung up because I felt so attacked. All I was trying to do was get a little more information about what we were(are) embarking on! Stacee and 9/24/05 rcf, brace 20/7 as of yesterday Quote Link to comment Share on other sites More sharing options...
Guest guest Posted December 29, 2005 Report Share Posted December 29, 2005 oh wow... sounds like someone was having a bad day! I am about as floored as you are... I'd be asking those same questions, you were not wrong in calling at all. I would have to say that you should email Dr. Ponseti or call him directly and tell him about this. And... you can always just do the 23/7. It's not like there's brace police out there lol. It sounds like he thinks this brace would be good for your son and wants to see if it will work for him. It also may be that this brace in particular may not need to be on the full time but again... that's kinda odd and you have complete right to ask questions about it. If you can't ask questions like that, there's something wrong. Dr. Ponseti would never yell at you like that, he'd just answer your question. From now on, you should ask to talk to Dr. P himself and state that you were treated badly by a nurse and you will not be talking to her again. And Dr. Ponseti needs to spank her for being so mean to you. hehe... hugs, Kori At 11:23 AM 12/29/2005, you wrote: >I called one of the nurses in Dr P's office to get some >clarification on a few questions and >she attacked me like I have never been attacked before. I'm really >peeved with this! I >actually broke down in tears when I hung up, and am on the verge of >it again now just >thinking about it. > >Having never had kids with clubfoot before, this is the first time >I'm dealing with things >like serial casting, dennis brown bars, markells, FABs, etc., and as >you might imagine I >have more questions than I can count. After leaving Dr P's office >yesterday, I had >questions about why he only " prescribed " 20/7 for our 3 mo old son >fresh out of a post- >tenotomy cast. I also wondered why he gave us a premade brace he >said he had in his >office rather than sending us to the orthotics dept at the hospital >yesterday. So I called to >ask. is gone till after the new year, so I spoke with another >nurse (didn't get her >name) who proceeded to ask me about 5 times why I was questioning Dr >P's knowledge, >experience, and why I didn't believe he was doing what was best for >my child!! I explained >as many times that I was NOT in any way intending to sound like I >didn't trust his >judgement or knowledge, just that I'm curious why this path rather >than what I've read to >be the norm per the Ponseti method. She jumped down my throat and >told me (almost >yelled at me) that my child is my child, not the norm, that the >global booklet was not >written for my child, and that the information I've gathered, while >great, has been taken >out of context and may not be applicable to my >situation. Understood. But, I never even >gave her my name or my child's name, so how can she make any >assumptions? Isn't what >she did exactly what she was yelling at me for doing? Making >generalizations? I'm just so >frustrated. I realize that they're very busy, but %$*^$% & this >is my child and his foot >that he'll have for the rest of his life. Isn't it ok for me to ask >questions about why this or >why that, without it being interpreted as a lack of trust? I always >thought that making >yourself informed was the best thing to do, and actually encouraged >by most docs, not >frowned upon. I'm afraid to ask ANYTHING of the nurse now! God >forbid I have any >trouble in the next 3 months before our next appt! I'm going to be >afraid to ask, for fear >I'll be blacklisted for a presumed lack of trust of the doctor's experience! > >Sorry to rant, but I was literally crying when I hung up because I >felt so attacked. All I was >trying to do was get a little more information about what we >were(are) embarking on! > >Stacee and 9/24/05 rcf, brace 20/7 as of yesterday > > > > > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted December 29, 2005 Report Share Posted December 29, 2005 Stacee while I do sympathise I want to say this is NOT the norm at Dr. Ponseti's clinic and I wish you knew that nurse's name because I know in my heart Dr. P would never approve of this behavior from her. I am sooo sorry this happened. You have every right to get your questions answered. Maybe she was a temp or maybe she was just having some kind of rotten day - we never know why people snap as they do but I hope you will not let this one bad apple spoil your whole barrel. s Another question... I called one of the nurses in Dr P's office to get some clarification on a few questions and she attacked me like I have never been attacked before. I'm really peeved with this! I actually broke down in tears when I hung up, and am on the verge of it again now just thinking about it. Having never had kids with clubfoot before, this is the first time I'm dealing with things like serial casting, dennis brown bars, markells, FABs, etc., and as you might imagine I have more questions than I can count. After leaving Dr P's office yesterday, I had questions about why he only " prescribed " 20/7 for our 3 mo old son fresh out of a post- tenotomy cast. I also wondered why he gave us a premade brace he said he had in his office rather than sending us to the orthotics dept at the hospital yesterday. So I called to ask. is gone till after the new year, so I spoke with another nurse (didn't get her name) who proceeded to ask me about 5 times why I was questioning Dr P's knowledge, experience, and why I didn't believe he was doing what was best for my child!! I explained as many times that I was NOT in any way intending to sound like I didn't trust his judgement or knowledge, just that I'm curious why this path rather than what I've read to be the norm per the Ponseti method. She jumped down my throat and told me (almost yelled at me) that my child is my child, not the norm, that the global booklet was not written for my child, and that the information I've gathered, while great, has been taken out of context and may not be applicable to my situation. Understood. But, I never even gave her my name or my child's name, so how can she make any assumptions? Isn't what she did exactly what she was yelling at me for doing? Making generalizations? I'm just so frustrated. I realize that they're very busy, but %$*^$% & this is my child and his foot that he'll have for the rest of his life. Isn't it ok for me to ask questions about why this or why that, without it being interpreted as a lack of trust? I always thought that making yourself informed was the best thing to do, and actually encouraged by most docs, not frowned upon. I'm afraid to ask ANYTHING of the nurse now! God forbid I have any trouble in the next 3 months before our next appt! I'm going to be afraid to ask, for fear I'll be blacklisted for a presumed lack of trust of the doctor's experience! Sorry to rant, but I was literally crying when I hung up because I felt so attacked. All I was trying to do was get a little more information about what we were(are) embarking on! Stacee and 9/24/05 rcf, brace 20/7 as of yesterday Quote Link to comment Share on other sites More sharing options...
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