Even more frustrated...

[Guest guest]

Hey guys, having a difficult day dealing with my hospital. I called today and

talked to the lobbyist for Vanderbilt. After trying to get answers for weeks

from the person who works in my surgeons office and having no luck. Within

hours of talking to the lobbyist I got a call from someone in the

pre-certification department. Come to find out they are still waiting on

paperwork that the person in the surgeon's office was supposed to send them on

the 26th. As a matter of fact I asked them to hold off from sending the stuff

to pre-cert until the 26th so that I could get signed up with the nutritionist

before hand because Aetna requires it. Well she waited until the 26th and then

sent the paperwork without what I asked them to wait on. And every time that I

have called her she has blamed it on pre-cert that they were backed up and she

could not tell me when they would send my paperwork. And she would not check

for me. She just told me that there was nothing she could do to speed them up.

Well the lady that called me today was not very happy with those responses

either when it was the lady in the surgeon's office's fault that my stuff has

not gone to Aetna yet. I gave her the fax number and hopefully my paperwork

will be faxed to Aetna today. I will let you guys know.

Thanks for letting me vent. It just makes me so angry when the person who is

supposed to be in charge of getting you approved doesn't seem to care enough to

send all the information to the people working on my case and then doesn't care

enough to even follow up on it for me. Very disheartening.

Dora