lptampa2001 <lptampa@...>

[Guest guest]

Having worked for and with doctors for the past 15 years, half your

battle in dealing with the doctor is dealing with his staff. If you're

having this much trouble prior to surgery, chances are you may

afterward. Not set in stone. Once the office manager sees he will be

getting paid or has gotten pain, she may turn into your best friend.

Doesn't make it right how she is treating you. Unfortunately, she is the

" pit-bull " between you and the physician and trying to get through to

him through her is most likely futile. This is what she gets paid for.

These days doctors not only have to be experts in their fields, but they

have had to become businessmen to boot. Some have been able to handle

this dual role and are able to help the patients out, others are

hopeless when it comes to affairs with insurance, etc and have hired

other people to do it for them. Personally, just because I have no

patience for this stuff and would find another doctor that is equally,

if not better qualified for the job. Try to speak rationally with this

manager again and see where it leads. Remind her that you have complied

with all requests and that you want the paperwork submitted. If she

refuses, try getting through to the doctor to speak directly to him. If

she won't let you speak to him, then make an appointment for a follow-up

consult with him. If she refuses to do that, then you know that not only

you, but your doctor has a big problem and its her. Even if you send a

registered letter addressed to him and marked personal and confidential,

chances are she'll open it.

Dare I say your husband may be right on this? Please don't ever let my

husband know I said such a thing. Good luck to you.

Regina