Re: re: Newbies

[Guest guest]

> Wish my surgeon would have had a post-op patient in his office speaking

with the pre-ops.

** this is partly why I got the job I'm sure. someone who can relate. the

woman who did the job for the last 15mo. was a nurse, no apparent weight

issues, but could write the orders, do the scheduling, deal with the

insurance but did not develop the program, bring in supplements, know what

'we' needed.

literally one off the cuff unrelated phone call to the surgeons office got

me this job. I was asking questions, spewing out supplement info, asking

about bloodwork and just simply had the right person on the phone at that

minute - the guy who was interviewing and hiring. I took the bold move to

ask if I could send my resume and mentioned creating my surgeons website. he

looked at it, called her and she said you'd be a fool to not hire her, her

knowledge of supplements is outstanding. I was interviewed and hired within

48hr. my resume speaks of the development experience they wanted.

so although its going to take me a few trial & error attempts at learning

their Medic system for scheduling, so far so good. and I'm thinking having

happy patients who deal with someone who knows where they are and have been

will do more for the practice and future business than most anything else.

I can say there have been some pretty irate patients that got caught or left

hanging in the 6wk. there was no 'person' doing the job. and some pretty

irate patients who are a few years out and have no followup re: bloodwork or

supplements, just an office appt, hi-how are you?

anyhow - for those who have read this far - I'd love to hear ideas for

support groups. how many speakers can you bring in till you are repeating

your efforts?

sue

[Guest guest]

As some of you may know, sue and I both got similar jobs at the same time. I've

been hired as patient coordinator for my surgeon as well. This is the job of my

dreams. The job that I've actually been doing for free for the past 4 years and

now am getting paid for!!

When I " discovered " Dr Fisher and WLS I pretty much did it alone. I did little

research on the internet, didn't know OSSG existed, didn't know a support group

existed let alone have anyone from there visit me in the hospital. I was

frightened and clueless, but knew I was dying and didn't want to die.

These past few weeks in Doc's office have been a blur of learning, happiness,

confusion, some frustration, much joy, many hugs and sooo many girlish squeals!!

You see, though I've been to many doctors, I have no front office

experience...only people experience. I'm learning doctor's office protocol.

Gotta remember that they aren't files, they are charts!! But one of the best

parts has been reconnecting with people I haven't seen in years! Taking the

calls from them, recognizing the voices, OMG it's YOU!! Where have you been?

Why don't you come to support anymore? Please come back...we miss you.... The

hugs and squeals of delight when I see people I haven't seen in years, and they

look great...or they've been struggling...doesn't really matter, it's just so

good to see them!! Or when a preop comes to the window and recognizes me from

my website. The embarrassing times when the office girls say, " we have Sue Barr

working with us now " and the preop says in an awe filled voice " Really? can I

meet her? "

I get to speak with people when they first call for information. When they say

the surgery doesn't work. (Really? I've lost 340 lbs? worked just fine for

me!) I chat with the people at seminar as they register and answer questions

after. As the preops come to our office for intake I meet with them again for

more Q & A. I take their before pictures, 6 month, year and such. I get to

share in their joys. When they are frightened I can be there with a hug or a

comforting word to let them know that they WILL survive. We had a woman in the

office last week who needed an EGD. She was in tears...so very, very scared. I

hugged her, told her that this was a bump in the road but that after the

stretching she would feel so much better. That 6 months from now when she met

someone who was having the same trouble she could share with them her

experience. And that she had my permission....to slap.....anyone....absolutely

anyone....who said that WLS was easy!!!

I did replace a woman who had WLS. She is a wonderful person and I love her to

death but just like there are Granny apples and Fuji apples....we are

different. I believe that I can give something different to the patients, and I

hope that I will.

You guys and gals know me. I'm open, I'm honest, I pull no punches, I'll tell

it like it is or at least the way I see it. I believe those are the reasons Dr

Fisher and Dr Atkinson hired me. Sure hope they know what they are getting

into!! (but who else would have gone onto a billboard for them!!)

Sue

Open RNY 10/26/98

From 500 lbs to 158

Dr Barry L Fisher

Pease visit my site:

http://www.lvcm.com/njtomato/

I believe that friends are quiet angels who lift us to our feet

when our wings have trouble remembering how to fly.

Re: re: Newbies

> Wish my surgeon would have had a post-op patient in his office speaking

with the pre-ops.

** this is partly why I got the job I'm sure. someone who can relate.