Re: Sears Roebuck -O.T.-delete if u don't tolerate O.T. stuff

[Guest guest]

Hi Carol

Loved your post and in my oppiniin there should be alot more pay it

forwards. Loved the movie.

Debby R (wa)

>From: tuesdynite@...

>To: graduate-ossg , WLS_DrsKane_Support

>Subject: Sears Roebuck -O.T.-delete if u don't tolerate

>O.T. stuff

>Date: Thu, 14 Aug 2003 02:16:31 EDT

>

>Most of you know it's been a rough several months for me in many ways.

>Saturday I had my kid buy us a dehumidifier from Sears (neither of us, even

>together, could have carried such a heavy thing); DH hooked it up in our

>weepy, damp,

>humid basement & it seemed to be running fine. I discovered a small chip

>and

>crack in the casing just b4 coming upstairs when we were done.

>

>The unit had cost nearly $200 (competitive with Home Depot, etc). The crack

>doesn't affect anything except the looks, but I figured new is new, and it

>shouldn't be cracked. I called Sears and asked them to come out and replace

>it,

>explaining that neither I nor DH were capable of taking this heavy machine

>back

>to the store. The salesman was sympathetic, but didn't know what to do, so

>put

>me on to his manager, who asked if I'd take a reduction in price instead of

>an exchange. How much, I asked. $80 he says. I say ok, fine. Today I got a

>receipt in the mail from Sears -- a credit to my charge account for $80

>PLUS TAX.

>

>Ya know, they didn't REALLY have to do a darned thing. It was really up to

>me

>to get the unit back to the store if I wanted to exchange it. So I was

>pleased and pleasantly surprised. And quite impressed with Sears' policy on

>keeping

>the customer happy. And what with all the medical bills lately, we can

>certainly use an extra $80 ! This gesture really made my day and renewed my

>faith in

>- I don't know - just a lotta stuff.

>Lately it's seemed it just mostly takes forever to get any kind of a

>problem

>handled.

>

>I figure one good turn deserves another. Sears didn't ask for a thing from

>me

>in return, not even my continued business. I hope everyone who reads this

>and

>has a need for anything Sears sells, will go there and buy it -- or at

>least

>check out their price on it, and tell them you heard they have a great

>customer service program.

>

>And, please, if you have a problem with this post, try not to flame me.

>Just

>feelin' good and want to pay it forward. I DID warn this was O.T.

>

>Carol A

>

>

>