Re: Another question...

[Guest guest]

Hi Stacee,

I have found in my experience of dealing with 3 or 4 assiatants to

our doctor that often the left hand dosen't know what the right hand

is doing sometimes. Dr. Ponseti would never I repeat NEVER condone

one of his asst's speaking to you like that!!!

One time when I called Dr. Pirani's (our doc) asst trying to get an

appt for a friends child, she told me that he was quite busy and that

the appt would have to wait for like 2 weeks or something crazy like

that. I told her that when I first met Dr. Pirani and I asked him

about scheduling appts etc, he told me that he never makes a child

wait to be seen. He said that if it was a busy day that we may have

to wait in the waiting area but that would be it. When I very sweetly

told her this and that I would just call him on his cell phone to

speak with him directly, she got pretty flustered and we had an appt

set up for that week =)

I am Sure that Dr. Pirani had NO idea that this asst was making

families wait 2w to come and see him. Just as I am equally sure that

Dr. Ponseti would have no idea that one of his assts was so rude.

I would call and try to speak with in the new year or with

Joyce I think is her name and tell one of them about this, too bad

you didn't get her name! This kind of behaviour is really against the

whole principal of the Ponseti method imo.

All I can say is just shake it off girl! Don't let one ill tempered

asst put you off =) You have the right to ask as many questions as ya

want!

& Grace

>

> I called one of the nurses in Dr P's office to get some

clarification on a few questions and

> she attacked me like I have never been attacked before. I'm really

peeved with this! I

> actually broke down in tears when I hung up, and am on the verge of

it again now just

> thinking about it.

>

> Having never had kids with clubfoot before, this is the first time

I'm dealing with things

> like serial casting, dennis brown bars, markells, FABs, etc., and

as you might imagine I

> have more questions than I can count. After leaving Dr P's office

yesterday, I had

> questions about why he only " prescribed " 20/7 for our 3 mo old son

fresh out of a post-

> tenotomy cast. I also wondered why he gave us a premade brace he

said he had in his

> office rather than sending us to the orthotics dept at the hospital

yesterday. So I called to

> ask. is gone till after the new year, so I spoke with

another nurse (didn't get her

> name) who proceeded to ask me about 5 times why I was questioning

Dr P's knowledge,

> experience, and why I didn't believe he was doing what was best for

my child!! I explained

> as many times that I was NOT in any way intending to sound like I

didn't trust his

> judgement or knowledge, just that I'm curious why this path rather

than what I've read to

> be the norm per the Ponseti method. She jumped down my throat and

told me (almost

> yelled at me) that my child is my child, not the norm, that the

global booklet was not

> written for my child, and that the information I've gathered, while

great, has been taken

> out of context and may not be applicable to my situation.

Understood. But, I never even

> gave her my name or my child's name, so how can she make any

assumptions? Isn't what

> she did exactly what she was yelling at me for doing? Making

generalizations? I'm just so

> frustrated. I realize that they're very busy, but %$*^$% & this

is my child and his foot

> that he'll have for the rest of his life. Isn't it ok for me to

ask questions about why this or

> why that, without it being interpreted as a lack of trust? I

always thought that making

> yourself informed was the best thing to do, and actually encouraged

by most docs, not

> frowned upon. I'm afraid to ask ANYTHING of the nurse now! God

forbid I have any

> trouble in the next 3 months before our next appt! I'm going to be

afraid to ask, for fear

> I'll be blacklisted for a presumed lack of trust of the doctor's

experience!

>

> Sorry to rant, but I was literally crying when I hung up because I

felt so attacked. All I was

> trying to do was get a little more information about what we were

(are) embarking on!

>

> Stacee and 9/24/05 rcf, brace 20/7 as of yesterday

>