Oi! you can't depend on anyone

[Guest guest]

I haven't even had surgery yet and I already need to complain.

Actually, I don't even have braces yet. I can't get those on until

I find out if my insurance will cover the surgery. And I can't

figure out whether they will cover it or not until my surgeon's

office gets their act together! A secretary was supposed to send my

insurance company the necessary information in January. We called

in February to check on it, and the secretary apparently forgot to

send it. We call a few weeks later, and discover that she sent it

to the wrong zip code. The company finally received something this

week. This will delay the entire process about 6 months as I am a

college student and can only have surgery either on my winter break

or my summer break. Amazing how such stupid errors can really ruin

everything you planned on. But I guess it's not good to plan on

anything in this business. Moral of story: don't depend on anyone

to take care of something for you. Call them once a day to make

sure the task is done correctly.