Re: A Great BIG Thank You to NJ Cranial Technologies

[Guest guest]

Hi Pamela,

I don't know a lot about Meryl's experience, but I do know that most people

going to CT in NJ are very happy. My daughter wore a starband, but I've been a

member of this group (and now a moderator) for over 3 yrs, so have heard lots of

stories. It sounds like Meryl is having problems and I hope they are resolved

quickly. I am going to respond to her post too - but just wanted to mention you

may be misreading things.

-christine

sydney, 3.5 yrs, starband grad

> >> >

> >> > There are times when you go to work and feel as though you have one of

> >> those thankless jobs. I know the feeling, I am a school teacher. However,

> >> there are more days than not that you understand why you have chosen the

> >> profession that you have. I would like to extend my gratitude to the entire

> >> staff at Cranial Technologies in NJ. It's because of their kindness and

> >> caring ways that make their job so important to families like mine. Briefly

> >> let me share my story. Approximately a month ago, I took my son up to CT in

> >> NJ. Our first visit revealed that my son was on the severe side of plagio.

> >> and brachio.. Our clinician, Purvey, spent a great deal of time explaining

> >> everything. I was confident that I made the right choice with this company.

> >> A week later, my son's helemt came in. I thought it seemed too big, but

what

> >> did I know. We live about 60 miles away, and traffic was bumper to bumper

> >> that night. By the time we got home, it was bedtime. You could probably

> >> imagine the terror I felt when I woke in the middle of the night to

> >> screaming. I walked into my son's room to find the helmet covering his

eyes.

> >> I immediately fixed it and he went back to bed. It happened again and by

the

> >> third time I just took the helmet off. The next morning, I called the

office

> >> and spoke with my favorite guy, Darren. He has such a great sense of humor

> >> and still manages to be incredibly professional. I explained the situation

> >> and he immediately conveyed my message to Purvey. She in turn called me

back

> >> and listened to what I was saying. Not once did she pasify me or make me

> >> feel that I was doing something wrong. She then spoke with corporate and

> >> they decided to rescan and make a new helmet. They made this decision

> >> without even seeing the helmet. They listened to me and believed my

> >> observation. That was a big plus in my book. The next day I went back up to

> >> Paramus and my son was rescanned. Purvey did a scan comparison and found my

> >> son to be tilting forward in the first one. The next week I took my son

back

> >> for his helmet and I thought we had a perfect fit. Boy was I wrong. The

> >> helmet was moving way too much. Purvey, again spoke with corporate, and

> >> decided to remake the helmet. Yes, I was frustrated. But more than

anything,

> >> I was concerned that this helmet may not be good for him. I wasn't

> >> questioning the product or the results...just the fit with my child. Purvey

> >> assured me that she would do whatever it took to get it right. And that

> >> brings me to today. Today, my son received his 3rd helmet. It certainly

> >> seems like a better fit, but I haven't faced the middle of the night

> >> yet....... I can't say at this point whether the helmet is a perfect fit,

> >> but I can say that the treatment that we have received at CT in NJ has been

> >> nothing short of outstanding. The time and energy that this entire office

> >> has put into my son has been incredible. The compassion and involvement

that

> >> Purvey has kindly given to me has been well worth my long trips there and

> >> back. I don't know the outcome yet, but I do know that there are a lot of

> >> caring people out there that are in the right profession. With that said,

> >> THANK YOU CT in NJ.

> >> >

> >> > Meryl Patmore

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