Re: A Great BIG Thank You to NJ Cranial Technologies

[Guest guest]

Hi Meryl,

Sorry to hear this is so tough. I really don't think I've heard of such a hard

time fitting a baby. However I'm not sure I would recommend a different product.

My daughter wore a starband with no fit issues, but from reading posts here for

the past 3 yrs, it seems CT is one of the better products in terms of getting

the fit right. Also they have a lot of back and forth with the headquarters

where the bands are made (as you know). From what I know with starband the ortho

works independently from the manufacturer and sends the scan off and gets the

band back. They are pretty much on their own in terms of getting the fit right.

I would suggest you try to get Purvey to do a conference call with you if

possible and get the HQ to explain if there are some problems with the fit due

to your babies headshape etc. Many people have a plagio brachy combo, but maybe

there is something about your son's particular head that makes it tough (just

can't figure out why else it would take 4 bands). It is possible that they make

a bad band now and then (quality control) but that wouldn't explain 3 bad fits.

-christine

sydney, 3.5 yrs, starband grad

> >

> > There are times when you go to work and feel as though you have one of those

thankless jobs. I know the feeling, I am a school teacher. However, there are

more days than not that you understand why you have chosen the profession that

you have. I would like to extend my gratitude to the entire staff at Cranial

Technologies in NJ. It's because of their kindness and caring ways that make

their job so important to families like mine. Briefly let me share my story.

Approximately a month ago, I took my son up to CT in NJ. Our first visit

revealed that my son was on the severe side of plagio. and brachio.. Our

clinician, Purvey, spent a great deal of time explaining everything. I was

confident that I made the right choice with this company. A week later, my son's

helemt came in. I thought it seemed too big, but what did I know. We live about

60 miles away, and traffic was bumper to bumper that night. By the time we got

home, it was bedtime. You could probably

> imagine the terror I felt when I woke in the middle of the night to

screaming. I walked into my son's room to find the helmet covering his eyes. I

immediately fixed it and he went back to bed. It happened again and by the third

time I just took the helmet off. The next morning, I called the office and spoke

with my favorite guy, Darren. He has such a great sense of humor and still

manages to be incredibly professional. I explained the situation and he

immediately conveyed my message to Purvey. She in turn called me back and

listened to what I was saying. Not once did she pasify me or make me feel that I

was doing something wrong. She then spoke with corporate and they decided to

rescan and make a new helmet. They made this decision without even seeing the

helmet. They listened to me and believed my observation. That was a big plus in

my book. The next day I went back up to Paramus and my son was rescanned. Purvey

did a scan comparison and found my son

> to be tilting forward in the first one. The next week I took my son back for

his helmet and I thought we had a perfect fit. Boy was I wrong. The helmet was

moving way too much. Purvey, again spoke with corporate, and decided to remake

the helmet. Yes, I was frustrated. But more than anything, I was concerned that

this helmet may not be good for him. I wasn't questioning the product or the

results...just the fit with my child. Purvey assured me that she would do

whatever it took to get it right. And that brings me to today. Today, my son

received his 3rd helmet. It certainly seems like a better fit, but I haven't

faced the middle of the night yet....... I can't say at this point whether the

helmet is a perfect fit, but I can say that the treatment that we have received

at CT in NJ has been nothing short of outstanding. The time and energy that this

entire office has put into my son has been incredible. The compassion and

involvement that Purvey has

> kindly given to me has been well worth my long trips there and back. I don't

know the outcome yet, but I do know that there are a lot of caring people out

there that are in the right profession. With that said, THANK YOU CT in NJ.

> >

> > Meryl Patmore

> >

>