Re: A Great BIG Thank You to NJ Cranial Technologies

[Guest guest]

Just to add my 2 cents...my son was casted for his first band at CT and

" scanned " for his second and both bands fit him perfectly. CT doesn't really do

a scan, it's called digital service imaging (DSi), it's actually a 3D photo

taken in a split second from every angle, so it's pretty accurate, since they

can also turn around and verify (with headquarters) that they got good posture

and a good image before you leave the office (I don't believe the star scanner

or similar can do that). I'm still so perplexed about the fit issue. It's a

really unusual case (from what I've heard in the 1.5 years I've been on this

board, no one has gone through 4 bands at CT), I'm sure Purvi and Jeanne

(creator/owner), etc., are just as frustrated as you are. I REALLY hope they can

get it right this time. Best of luck!

Jake-2.5 (DOCBand Grad 9/08)

Jordan-5

> > >> >

> > >> > There are times when you go to work and feel as though you have one of

> > >> those thankless jobs. I know the feeling, I am a school teacher. However,

> > >> there are more days than not that you understand why you have chosen the

> > >> profession that you have. I would like to extend my gratitude to the

entire

> > >> staff at Cranial Technologies in NJ. It's because of their kindness and

> > >> caring ways that make their job so important to families like mine.

Briefly

> > >> let me share my story. Approximately a month ago, I took my son up to CT

in

> > >> NJ. Our first visit revealed that my son was on the severe side of

plagio.

> > >> and brachio.. Our clinician, Purvey, spent a great deal of time

explaining

> > >> everything. I was confident that I made the right choice with this

company.

> > >> A week later, my son's helemt came in. I thought it seemed too big, but

what

> > >> did I know. We live about 60 miles away, and traffic was bumper to bumper

> > >> that night. By the time we got home, it was bedtime. You could probably

> > >> imagine the terror I felt when I woke in the middle of the night to

> > >> screaming. I walked into my son's room to find the helmet covering his

eyes.

> > >> I immediately fixed it and he went back to bed. It happened again and by

the

> > >> third time I just took the helmet off. The next morning, I called the

office

> > >> and spoke with my favorite guy, Darren. He has such a great sense of

humor

> > >> and still manages to be incredibly professional. I explained the

situation

> > >> and he immediately conveyed my message to Purvey. She in turn called me

back

> > >> and listened to what I was saying. Not once did she pasify me or make me

> > >> feel that I was doing something wrong. She then spoke with corporate and

> > >> they decided to rescan and make a new helmet. They made this decision

> > >> without even seeing the helmet. They listened to me and believed my

> > >> observation. That was a big plus in my book. The next day I went back up

to

> > >> Paramus and my son was rescanned. Purvey did a scan comparison and found

my

> > >> son to be tilting forward in the first one. The next week I took my son

back

> > >> for his helmet and I thought we had a perfect fit. Boy was I wrong. The

> > >> helmet was moving way too much. Purvey, again spoke with corporate, and

> > >> decided to remake the helmet. Yes, I was frustrated. But more than

anything,

> > >> I was concerned that this helmet may not be good for him. I wasn't

> > >> questioning the product or the results...just the fit with my child.

Purvey

> > >> assured me that she would do whatever it took to get it right. And that

> > >> brings me to today. Today, my son received his 3rd helmet. It certainly

> > >> seems like a better fit, but I haven't faced the middle of the night

> > >> yet....... I can't say at this point whether the helmet is a perfect fit,

> > >> but I can say that the treatment that we have received at CT in NJ has

been

> > >> nothing short of outstanding. The time and energy that this entire office

> > >> has put into my son has been incredible. The compassion and involvement

that

> > >> Purvey has kindly given to me has been well worth my long trips there and

> > >> back. I don't know the outcome yet, but I do know that there are a lot of

> > >> caring people out there that are in the right profession. With that said,

> > >> THANK YOU CT in NJ.

> > >> >

> > >> > Meryl Patmore

> > >> >

> > >>

> > >>

> > >

> > >

> > >

> >

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