Re: Kinnickinnick Foods

[Guest guest]

At 05:19 PM 10/26/2001 -0400, you wrote:

>I had placed a pretty large order (my 1st) with Kinnickinnick last week & it

>hasn't arrived yet. I'm just wondering if this is normal turn around or

>perhaps it's just slower these days? Miss Robens came in so quickly I'm

>beginning to wonder about my Kinnickinnick order.

>

>Thanks!

>Michele

Our normal turn around for orders is within 10 working days from the time

you place your order until the time you receive it. This is posted on the

entrance to the web store and is also in our Shop page

[http://www.kinnikinnick.com/shop.html ] and is also in our shipping FAQ

page. If you ordered over the internet you should have received an email

confirmation that indicated your expected shipping date and if you called

you should have been told the expected shipping date.

This is in part due to the fact that we are making fresh products and do

not stock any baked products. We can't just pick an order off the shelves.

We make each order fresh for you. Be assured that your products are not 10

working days old when you get your order. They are shipped shortly after

they are made to get you the best quality, preservative free products we

can make.

The added security has not affected shipment times to any large degree. We

are continually working on reducing order turn around time but sales

volumes continue to outpace the measures we can put in place. We are

currently looking at putting on a larger second shift to help.

In the meantime, we encourage customers to plan for this especially as the

holiday season approaches. We will be posting " order before " deadlines on

our website in the next couple of weeks.

If you ever have any questions or problems with your order, please contact

us at customercare@... or through our tollfree number

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