Re: True Comments from Travel Agents

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In a message dated 6/19/02 7:50:55 AM Pacific Daylight Time,

ssuttons@... writes:

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>>Actual comments from US travel agents......

>>

>>

>>I had someone ask for an aisle seat so that their hair wouldn't get

>>messed up by being near the window.

>>

>>A client called in inquiring about a package to Hawaii. After going over

>>all the cost info, she asked, " Would it be cheaper to fly to California

>>and then take the train to Hawaii? "

>>

>>I got a call from a woman who wanted to go to Capetown. I started to

>>explain the length of the flight and the passport information when she

>>interrupted me with " I'm not trying to make you look stupid, but Capetown

>>is in Massachusetts. " Without trying to make her look like the stupid

>>one, I calmly explained, " Cape Cod is in Massachusetts, Capetown is in

>>Africa. " Her response ... click.

>>

>>A man called, furious about a Florida package we did. I asked what was

>>wrong with the vacation in Orlando. He said he was expecting an

>>ocean-view room. ! I tried to explain that is not possible, since Orlando

>>is in the middle of the state. He replied, " Don't lie to me. I looked on

>>the map and Florida is a very thin state. "

>>

>>I got a call from a man who asked, " Is it possible to see England from

>>Canada? " I said, " No. " He said, " But they look so close on the map. "

>>

>>Another man called and asked if he could rent a car in Dallas. When I

>>pulled up the reservation, I noticed he had a 1-hour layover in Dallas.

>>When I asked him why he wanted to rent a car, he said, " I heard Dallas

>>was a big airport, and I need a car to drive between the gates to save

time. "

>>

>>A nice lady just called. She needed to know how it was possible that her

>>flight from Detroit left at 8:20 am and got into Chicago at 8:33 am. I

>>tried to explain that Michigan was an hour ahead of Illinois, but she

>>could not understand the concept of time zones. Finally I told her the

>>plane went very fast, and she bought that!

>>

>>A woman called and asked, " Do airlines put your physical description on

>>your bag so they know who's luggage belongs to who? " I said, " No, why do

>>you ask? " She replied, " Well, when I checked in with the airline, they

>>put a tag on my luggage that said FAT, and I'm overweight, is there any

>>connection? " After putting her on hold for a minute while I looked into

>>it " (I was actually laughing) I came back and explained the city code for

>>Fresno is FAT, and that the airline was just putting a destination tag on

>>her luggage.

>>

>>I just got off the phone with a man who asked, " How do I know which plane

>>to get on? " I asked him what exactly he meant, which he replied, " I was

>>told my flight number is 823, but none of these darn planes have numbers

>>on them. "

>>

>>A woman called and said, " I need to fly to Pepsi-cola on one of those

>>computer planes. " I asked if she meant to fly to Pensacola on a commuter

>>plane. She said, " Yeah, whatever. "

>>

>>A business man called and had a question about the documents he needed in

>>order to fly to China. After a lengthy discussion about passports, I

>>reminded him he needed a visa. " Oh no I don't, I've been to China many

>>times and never had to have one of those. " I double checked and sure

>>enough, his stay required a visa. When I told him this he said, " Look,

>>I've been to China four times and every time they have accepted my

>>American Express. "

>>

>>A woman called to make reservations, " I want to go from Chicago to

>>Hippopotamus, New York " The agent was at a loss for words. Finally, the

>>agent said,: " Are you sure that's the name of the town? " " Yes, what

>>flights do you have? " replied the customer. After some searching, the

>>agent came back with, " I'm sorry, ma'am, I've looked up every airport

>>code in the country and can't find a Hippopotamus anywhere. " The customer

>>retorted, Oh don't be silly. Everyone knows where it is. Check your map! "

>>The agent scoured a map of the state of New York and finally offered,

>> " You don't mean Buffalo, do you? " " That's it! I knew it was a big animal! "

>>