Definity/United Healthcare paid for our helmet! don't give up!

[Guest guest]

hello everyone!

I posted a while back about Definity/UHC not wanting to cover my son's

helmet. After denied pre-certifications, 2 denied appeals (1 sent to

the wrong place b/c I was misinformed by a UHC cust service rep), and

some of the worst customer service I have ever received, we finally

got the helmet covered.

We go to Northeast Orthotics in Providence, RI and they suggested that

even though UHC said that the helmet would not be covered, that they

submit the claim anyway. In the past some of their patients had been

told by their insurance that the helmet would not be covered, only to

pay the claim when submitted by the office.

So the moral of the story is not to give up!

Evan has been in his helmet now for 5 weeks and we already have had

measurable improvement!

I'll post my letters when I get a chance.