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insurance appeal

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My daughter is having surgery hopefully within the next month if her

insurance will approve it. She has been back and forth with her

insurance company (Gigna). They just told her today that her

information is now being send to an outside specialist. Is this usual.

We have never had to go through anything like this and needless to say

it is very frustrating. I know all insurances are different but just

wanted to get comparision.

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