insurance help - New York - Empire

[Guest guest]

My daughter Molly had to get a cranial band through Hanger back in

March. We paid for the band upfront because we did not want to wait

until the insurance company decided to make a decision. Good thing we

did because by the time we finished the insurance company made their

decision (Empire) Empire denied the claim saying that it wasn't

medically necessary. We were given the opportunity for another appeal

through them and then through the state. All said that it was for

cosmetic reasons. Does anyone have any suggestions of what to do

next? There doesn't seem to be anymore options and I truly feel that

it should be covered. Molly had torticollis which caused the

plagiocephaly. We had letters from her pediatrician, neurologist,

cranial specialist, and physical therapist.

Thanks for you help.