Guest guest Posted May 14, 2005 Report Share Posted May 14, 2005 I have both upper and lower surgery scheduled for Aug 1, and so I'm just starting to worry about insurance issues now. I haven't seen my OS since our initial consultation back in November, so I called his office today to check in with him and initiate the insurance pre- auth procedures. Anyway, one of his admin staff who I guess deals with pre-auth paperwork and such was extraordinarily rude with contemptuous, and actually hung up on me after I thanked her at the end of the call. She interrupted me at every chance, and acted as though I was wasting her time with all of my questions, when all I wanted to do was to better understand the pre-authorization process, and potential complications therein. Anyway, it left me feeling VERY uncomfortable, especially with my surgery coming up so soon. I don't want to now make a big deal about it with my OS or anything, especially since he's the one who will be cutting my face open in a couple months -- at the same time, I think I deserve to be treated with a threshold level of respect, even if my questions seem rather elementary. This is, after all, a very expensive ordeal, insurance or no. I also don't know how much I trust this admin lady to perform the pre-auth competently, especially after the way she treated me today -- it's clear that she doesn't like me. What should I do? Quote Link to comment Share on other sites More sharing options...
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