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Rude treatment from my surgeon's admin staff

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I have both upper and lower surgery scheduled for Aug 1, and so I'm

just starting to worry about insurance issues now. I haven't seen

my OS since our initial consultation back in November, so I called

his office today to check in with him and initiate the insurance pre-

auth procedures.

Anyway, one of his admin staff who I guess deals with pre-auth

paperwork and such was extraordinarily rude with contemptuous, and

actually hung up on me after I thanked her at the end of the call.

She interrupted me at every chance, and acted as though I was

wasting her time with all of my questions, when all I wanted to do

was to better understand the pre-authorization process, and

potential complications therein.

Anyway, it left me feeling VERY uncomfortable, especially with my

surgery coming up so soon. I don't want to now make a big deal

about it with my OS or anything, especially since he's the one who

will be cutting my face open in a couple months -- at the same time,

I think I deserve to be treated with a threshold level of respect,

even if my questions seem rather elementary. This is, after all, a

very expensive ordeal, insurance or no. I also don't know how much

I trust this admin lady to perform the pre-auth competently,

especially after the way she treated me today -- it's clear that she

doesn't like me. What should I do?

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