Guest guest Posted October 11, 2001 Report Share Posted October 11, 2001 Hernández Family 15005 Island Bay Dr. Apt 104 Orlando Fl 32828 October 11, 2001 Mr. Waffle House Manager on 11749 E. Colonial Dr Orlando FL 32817 Dear Sir: Last Tuesday, October the 2nd my family and I visited the Waffle House restaurant and we had such a sad experience that I need to share it with you. It was around 9:30 am when we got into the restaurant. The service was excellent as always; we have been customers a long time ago, until that day. We have two autistic children out of four and they are on a special gluten, casein, wheat and lactose free diet. That means that they cannot eat practically nothing that Waffle House has in their menu. So we decided to bring along our own wheat free waffles so that our 4-year autistic son would be able to enjoy his breakfast with me, my wife and our oldest daughter, who is not autistic. I was out of the restaurant looking for some cash when my wife asked if they could please warm my son’s waffles while she ordered breakfast for the three of us. A lady, apparently the manager, told her that they were going to do that favor but we were not allowed to do it again. We were stunned and shocked because my wife explained to her our son’s condition and besides, we were consuming three breakfasts. What a way to do business! It was very upsetting. But that is not the point. You see, there are many of these kids out there who need to be considered; and prohibiting them to consume their diet keeps them from enjoying such special moments as breakfasts with their families. I believe that the Waffle House management will be more than insensible to ignore these needs and I hope that in the future they would never treat autistic persons that way. As for my family and me, we will never go there again. Sincerely, J. Hernández 15005 Island Bay Dr Apt104 Orlando FL 32828 Cc: Dan Hogs Orlando Sentinel Marketing Dept. Get more from the Web. FREE MSN Explorer download : http://explorer.msn.com Quote Link to comment Share on other sites More sharing options...
Guest guest Posted October 11, 2001 Report Share Posted October 11, 2001 Have you tried addressing this to the headquarters of the company-Phyllis A letter from family > > > > Hernández Family > 15005 Island Bay Dr. Apt 104 Orlando Fl 32828 > October 11, 2001 > Mr. > Waffle House Manager on > 11749 E. Colonial Dr Orlando FL 32817 > Dear Sir: > Last Tuesday, October the 2nd my family and I visited the Waffle House restaurant and we had such a sad experience that I need to share it with you. > It was around 9:30 am when we got into the restaurant. The service was excellent as always; we have been customers a long time ago, until that day. We have two autistic children out of four and they are on a special gluten, casein, wheat and lactose free diet. That means that they cannot eat practically nothing that Waffle House has in their menu. So we decided to bring along our own wheat free waffles so that our 4-year autistic son would be able to enjoy his breakfast with me, my wife and our oldest daughter, who is not autistic. > I was out of the restaurant looking for some cash when my wife asked if they could please warm my son’s waffles while she ordered breakfast for the three of us. A lady, apparently the manager, told her that they were going to do that favor but we were not allowed to do it again. We were stunned and shocked because my wife explained to her our son’s condition and besides, we were consuming three breakfasts. What a way to do business! It was very upsetting. But that is not the point. You see, there are many of these kids out there who need to be considered; and prohibiting them to consume their diet keeps them from enjoying such special moments as breakfasts with their families. > I believe that the Waffle House management will be more than insensible to ignore these needs and I hope that in the future they would never treat autistic persons that way. As for my family and me, we will never go there again. > Sincerely, > J. Hernández > 15005 Island Bay Dr Apt104 > Orlando FL 32828 > Cc: Dan Hogs > Orlando Sentinel Marketing Dept. > Get more from the Web. FREE MSN Explorer download : http://explorer.msn.com > > > Quote Link to comment Share on other sites More sharing options...
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