Guest guest Posted November 3, 2005 Report Share Posted November 3, 2005 I just wanted to tell everyone how absolutely wonderful Nestle can be. Our insurance covers 's peptamen jr as long as we order it through our pharmacy (and not the supply company we get 's gtube supplies from). Anyway, my rule of thumb is when I open the last case (I get 5 at a time) I call for a new order. A case lasts a little over a week. Sooooo, last week first thing Monday morning I call and place an order. It should have been available for pickup after 4 pm. I went to the pharmacy on Tuesday evening to pick it up and was told that the area supply company was out of stock and we don't know when it will be available. Well, I got on the internet and found the phone number for Nestle's nutrition division. They gave me the phone number of the area representative who shipped me (overnight) a free case of Peptamen. He also called the pharmacy and supply company to straighten this out because he said he knew the supply company in my area had a full supply. Needless to say, I will be keeping the rep's phone number. He is wonderful. Judith, Steve, (RSS) and (non RSS) 5 1/2 year old twins Quote Link to comment Share on other sites More sharing options...
Guest guest Posted November 3, 2005 Report Share Posted November 3, 2005 Judith - that's awesome! Thanks for that info! You know - maybe ordering it through the pharmacy would work for our product as well! Anyway - glad to know that things worked out for you so well. It's nice when that happens isn't it?? - H > > I just wanted to tell everyone how absolutely wonderful Nestle can > be. Our insurance covers 's peptamen jr as long as we order it > through our pharmacy (and not the supply company we get 's > gtube supplies from). Anyway, my rule of thumb is when I open the > last case (I get 5 at a time) I call for a new order. A case lasts > a little over a week. Sooooo, last week first thing Monday morning > I call and place an order. It should have been available for pickup > after 4 pm. I went to the pharmacy on Tuesday evening to pick it up > and was told that the area supply company was out of stock and we > don't know when it will be available. > > Well, I got on the internet and found the phone number for Nestle's > nutrition division. They gave me the phone number of the area > representative who shipped me (overnight) a free case of Peptamen. > He also called the pharmacy and supply company to straighten this > out because he said he knew the supply company in my area had a full > supply. > > Needless to say, I will be keeping the rep's phone number. He is > wonderful. > > Judith, Steve, (RSS) and (non RSS) 5 1/2 year old twins > Quote Link to comment Share on other sites More sharing options...
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