Guest guest Posted November 13, 2007 Report Share Posted November 13, 2007 I received a very gratifying response from Diabeticdirect (see below, with my reply as well). I checked their website and it looks to have been fixed already! I’m actually glad this happened, otherwise I wouldn’t have found the low carb/GF mixes (never thought to look for them, so thanks, Carla!). My teenage celiac with a sweet tooth who breaks out terribly at the slightest taste of sugar will be ecstatic. Pam From: Pam Newbury [mailto:pknewbury@...] Sent: Monday, November 12, 2007 8:03 PM 'Jan Platovsky' Subject: Thanks for the prompt response Dear Jan, I am very impressed with your company’s prompt response to my e-mail. I look forward to ordering gluten-free products from Diabeticdirect with confidence that they are truly gluten-free. How refreshing to have a company admit their mistake and fix it promptly. Many companies don’t take the need for people with celiac disease to maintain a strict diet seriously, and we appreciate it when one does. Pam Newbury Santa Cruz Celiac Support Group From: Jan Platovsky [mailto:jan@...] Sent: Monday, November 12, 2007 9:50 AM pknewbury@... Subject: Dear Pam, Thank you for your email. We have proceeded to temporarily deactivate the gluten free section of our site until we finish an extensive audit. We appreciate the fact that you not only saw the mistakes but that you took the time to write us and tell us about it. We at Diabeticdirect take pride in providing our customers quality and honest service; this includes providing the correct product information to consumers (based on manufacturer’s product description). We have checked our records and none of the erroneously published gluten free products have sold. I presume that the reason is that people do read the product description. At any rate, this was a major error on our behalf and it has been fixed. The category page “gluten free” will be generated later today and it will reflect the fixes. I have ordered a full check up of all category “lifestyles” to make sure that the product offering is correct and there are no mistaken items in any category. Please let me know if I can be of further assistance. Jan Platovsky CEO jplatovsky@... Phone: 760.444.8675 x1201 Fax: 760.736.3701 www.LiveStores.com 5858 Edison Place Carlsbad, CA 92008 Quote Link to comment Share on other sites More sharing options...
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