RE: Re: How would you handle this?

[Guest guest]

> I'm sorry for her, but my opinion is that your delivery

> responsibility ceases once delivery has been made, which it was.

> You can't be responsible for thieves who may intercept the package

> as it sits unprotected at her front door.

I am just curious, if you order supplies and the supplies get stolen in the

same way, would you EVER order from that company again if they have that

attitude? I certainly wouldn't! As a customer I don't care who screwed up, I

ordered from you and I would like you to make sure I receive my order. I

would not offer a refund, but would resend it. I think the onus is on us to

have insurance to cover these kind of situations.

[Guest guest]

Hi ,

Thanks for your replies. Many people that join this list are just beginning

a business and buzz saws like this will appear in their business.

If fact there are so many " little situations " in everyday business that it

is nice to be forewarned.

Anyway, once the delivery confirmation is signed off by the post office , it

is out of our hands. If the package had insurance or not wouldn't factor in

because

The delivery was complete and in tact.

Bad things happen to people everyday and that is part of life.

If I had ordered supplies from a supplier and it was delivered , I would not

except the supplier to give me another order because I was a victim of

theft.

Now if the postal carrier was neglectful in delivery .. that is the one I

would go after. The postal carrier is suppose to deliver the package to you

and not the door. They are suppose to leave a yellow notice in your mail box

or on your door letting you know you have a package. If they don't follow

these delivery rules then they are in violation and liable.

Lucinda

America's Favorite Herb Shop!

Glenbrook Farms Herbs and Such

Bulk Herbs, Spices, Teas, Essential oils

www.glenbrookfarm.com/herbs

_____

From: [mailto: ]

On Behalf Of Hanle

Sent: Friday, June 23, 2006 2:03 AM

Subject: Re: Re: How would you handle this?

> I'm sorry for her, but my opinion is that your delivery

> responsibility ceases once delivery has been made, which it was.

> You can't be responsible for thieves who may intercept the package

> as it sits unprotected at her front door.

I am just curious, if you order supplies and the supplies get stolen in the

same way, would you EVER order from that company again if they have that

attitude? I certainly wouldn't! As a customer I don't care who screwed up, I

ordered from you and I would like you to make sure I receive my order. I

would not offer a refund, but would resend it. I think the onus is on us to

have insurance to cover these kind of situations.

[Guest guest]

I think you did your part. You have the confirmation to prove it, it should be

taken up with the Postmaster as to why the yellow note wasn't left so she would

know. Why on earth would the postman leave a package outside an apartment

anyway?? Sure a temptation to anyone walking by. I'd tell her, as the other lady

said, I'm sorry but I did my part, now it's up to the post office to do theirs.

You owe her nothing but sympathy and as the other lady said, perhaps a discount

on her next order, so as not to leave a total sour taste in her mouth.

Lynn

Re: How would you handle this?

I'm sorry for her, but my opinion is that your delivery

responsibility ceases once delivery has been made, which it was.

You can't be responsible for thieves who may intercept the package

as it sits unprotected at her front door. I think her complaint

should be directed to the post office (for not leaving the yellow

note). Chances are, she's never going to see this package again;

but why should YOU absorb the cost? Maybe you have insurance that

covers things like this. I would explain that you cannot issue a

refund for something you did not lose, but perhaps you could soften

the blow a bit by offering her a discount on her next order (and

even that is not necessary). Good luck! -- Dianne

>

> I have a customer, who says that they did not receive their order,

>

> Although the deliver confirmation from the post office says it was

> delivered.

>

> She also talked with your mail carrier and he told her that he

did indeed

> deliver it.

>

> He set it by her apartment door. He failed to leave a yellow note

in her

> mail box letting her know she had a package ready for delivery,

>

> But this is how they always did it and nothing has ever happened

before.

>

>

>

> She feels I should just send her a refund.. What would you do?

>

>

>

> Lucinda

>

> America's Favorite Herb Shop!

> Glenbrook Farms Herbs and Such

> Bulk Herbs, Spices, Teas, Essential oils

> www.glenbrookfarm.com/herbs

>

>

>

>

>

>

[Guest guest]

I will know when they leave down there, but I am afraid that

if I say that they are leaving at say 9:00 and they don’t actually get

out of the campground until 11:00, then they might not make it as far the first

night so therefore they might be late on the next day. Their plan right

now is to leave Monday morning early and it takes (baring any traffic problems

on the highway) about 14 hours to get from the middle of Florida

to where we are in Virginia

and they usually go about half way and stop for the night. That would then put

them in here either late Tuesday or after the kids left for School on Wednesday.

That is where my dilemma is mostly.

Theresa

From: [mailto: ] On Behalf Of Pamela

Sent: Tuesday, March 23, 2010

11:37 AM

Subject: ( ) Re:

How would you handle this?

Are your parents willing to call before they leave? My

husband's

family wants us to call before we leave the house and we are

only 30 minutes away. They too don't want their kids

waiting. Apparently there typical kids don't get dressed to

go out until they get our call.

Pam

>

> On their way back north from Florida,

my parents are going to be stopping in

> for a few days for a visit. They are not exactly sure when they will leave

> down there etc so they don't know when they will be here exactly. My

> question is, dd has several things she needs to do before they come-finish

> cleaning her room etc. How do I discuss this with her since no specific

> timeline is known so that she doesn't get frustrated etc.

>

> Theresa

>