Re: How would you handle this?

[Guest guest]

Why does she want a refund instead of having the order replaced? That

seems suspicious to me. I would be more inclined to resend the order and

Make it to where she has to sign on delivery for it.

She may indeed have not gotten it - if she lives at an apt. and he left it

at the door someone else could have picked it up - but if that is the case I

would

Think she would want it reshipped and not her money back.

Does your website policies cover something like this? I guess that this is

something we all need to think about on how to handle something like this

and incorporate it into our policies, don't you think??

Suzanne M. Pratt

Get the best all natural soy candles, soy soap, bath salts, and other all

natural body products at Good Scents Candles online at:

http://www.goodscentscandles.us

How would you handle this?

I have a customer, who says that they did not receive their order,

Although the deliver confirmation from the post office says it was

delivered.

She also talked with your mail carrier and he told her that he did indeed

deliver it.

He set it by her apartment door. He failed to leave a yellow note in her

mail box letting her know she had a package ready for delivery,

But this is how they always did it and nothing has ever happened before.

She feels I should just send her a refund.. What would you do?

Lucinda

America's Favorite Herb Shop!

Glenbrook Farms Herbs and Such

Bulk Herbs, Spices, Teas, Essential oils www.glenbrookfarm.com/herbs

[Guest guest]

I'm sorry for her, but my opinion is that your delivery

responsibility ceases once delivery has been made, which it was.

You can't be responsible for thieves who may intercept the package

as it sits unprotected at her front door. I think her complaint

should be directed to the post office (for not leaving the yellow

note). Chances are, she's never going to see this package again;

but why should YOU absorb the cost? Maybe you have insurance that

covers things like this. I would explain that you cannot issue a

refund for something you did not lose, but perhaps you could soften

the blow a bit by offering her a discount on her next order (and

even that is not necessary). Good luck! -- Dianne

>

> I have a customer, who says that they did not receive their order,

>

> Although the deliver confirmation from the post office says it was

> delivered.

>

> She also talked with your mail carrier and he told her that he

did indeed

> deliver it.

>

> He set it by her apartment door. He failed to leave a yellow note

in her

> mail box letting her know she had a package ready for delivery,

>

> But this is how they always did it and nothing has ever happened

before.

>

>

>

> She feels I should just send her a refund.. What would you do?

>

>

>

> Lucinda

>

> America's Favorite Herb Shop!

> Glenbrook Farms Herbs and Such

> Bulk Herbs, Spices, Teas, Essential oils

> www.glenbrookfarm.com/herbs

>

>

>

>

>

>

[Guest guest]

With all of the delivery confirmation information from the mailman and the

post office, once that

package was out of your hands there is no responsibility on your part if it was

stolen from her

porch. It sounds harsh, but I do not feel that you should send her a refund at

all.

Alice in SD

How would you handle this?

I have a customer, who says that they did not receive their order,

Although the deliver confirmation from the post office says it was

delivered.

She also talked with your mail carrier and he told her that he did indeed

deliver it.

He set it by her apartment door. He failed to leave a yellow note in her

mail box letting her know she had a package ready for delivery,

But this is how they always did it and nothing has ever happened before.

She feels I should just send her a refund.. What would you do?

Lucinda

America's Favorite Herb Shop!

Glenbrook Farms Herbs and Such

Bulk Herbs, Spices, Teas, Essential oils

www.glenbrookfarm.com/herbs

[Guest guest]

Lucinda

As long as you have confirmed delivery [delivery confirmation] then it

is considered delivered and you owe her nothing. If the PO messed up

and left it then she should take up the matter with the PO.

Most companies do not send products by registered mail whereby the

customer has to sign for it because the cost is prohibitive, and thus

delivery confirmation gives the seller the assurance that the package

was indeed delivered and that leaves no recourse for the customer.

Either someone else took the package from her apartment door or she is

not telling the truth about receiving it, either way you are not

liable if there is a delivery confirmation because the law is on your

side in this matter.

Sherry

[Guest guest]

I help mail out my hubby's products, and almost always get a Delivery

Confirmation put on whatever goes out. If it is foreign or overseas,

if it doesn't get insurance, I make and keep a copy of the export form

that goes on the package (the small green form, where the P.O. keeps

the white half).

I would just make sure that you would have delivery confirmation on

the package before mailing it out. Also if the person used PayPal to

pay for your product, you could use it as admissible proof that it was

delivered. Also, you have to direct this complaint to the postal

service, to show that it was delivered (so hang onto your half of the

delivery confirmation). A post office should not lean a package up

against the door of an apartment and leave it.

Once, my hubby had a customer tell him that an instrument that we

mailed wasn't received. My hubby had the delivery confirmation stub

and did some complaint paperwork to prove that the package had been

delivered. The papers went through, and indeed the package had been

delivered to the correct address, and the customer called again. Dan

told him he had proof that the package had been delivered, and the

customer then changed his tune.

Now if I get to selling some of my own products...

Anita B.

[Guest guest]

Are your parents willing to call before they leave? My husband's

family wants us to call before we leave the house and we are

only 30 minutes away. They too don't want their kids

waiting. Apparently there typical kids don't get dressed to

go out until they get our call.

Pam

>

> On their way back north from Florida, my parents are going to be stopping in

> for a few days for a visit. They are not exactly sure when they will leave

> down there etc so they don't know when they will be here exactly. My

> question is, dd has several things she needs to do before they come-finish

> cleaning her room etc. How do I discuss this with her since no specific

> timeline is known so that she doesn't get frustrated etc.

>

> Theresa

>