RE: In and Out Burger - fantastic news

[Guest guest]

Just to note that you need to ask for it “special” tell them

you have a wheat allergy (I know…it’s not an allergy, but that’s easier to

explain to them). They will cook it on separate grill and I think they change

their gloves. The “special” just insures that they will take extra care.

Their burgers are very yummy!

Amy in Sunnyvale

From:

[mailto: ] On

Behalf Of Bronwyn Syiek

Sent: Monday, March 02, 2009 6:14 PM

CELIAC@...;

Cc: Ruth Burton; msyiek@...

Subject: [ ] In and Out Burger - fantastic news

We

ate at two In and Out burgers over the weekend. My son and I are

extremely sensitive. We ate the Protein only burgers (burger, cheese,

tomatoes and lettuce) and had the french fries.

It

was the most amazing experience. The servers were friendly and

knowledgeable….I realize now that I could have asked much more but having just

had a heinous experience with Mc’s I was gun shy (see below). The

kitchen was incredibly clean and I could see the entire process – the potoates

were chipped right in front of you and put into dedicated fryers. There

was a bun station that was separate to everything else and definitely away from

the burgers. We ate well –a huge treat for my son who can’t usually eat

at these places.

I

just called them - 1-800-786-1000 –

the customer service rep was again

knowledgeable and friendly. He said that the only thing they have with

gluten is the bun. I have experienced before that people say this but

they don’t know what they’re talking about – I asked him how he know --- he

said that he was reading from an allergen sheet. The beef patties,

cheese, spread, salad, milkshakes, ketchup, mustard, sodas are all gluten free.

Seems almost too good to be true but I am

thrilled. Of course, if you know otherwise, please do let me know.

Mc’s:

- Excuse me

could you let me know what you have that is gluten free?

- We don’t

have any free meals here.

- I’m sorry,

I didn’t mean do you have any free meals. I meant could you let me know

the ingredients of the food as my son and I are allergic to gluten.

- We don’t

know.

- But I think

Mcs lists this on it’s website?

- I don’t

know what you’re talking about.

I

persevered some more. The place was filthy. There is no doubt that

cross-contamination would occur. The people had absolutely no interest in

helping. Am sure it varies from restaurant to restaurant . Today I

went and looked at their menu --- -there is very little that is gluten

free.

Just

my experience.

[Guest guest]

Yes, that’s right – each time the server shouted “Special

protein only burger” – they seemed really diligent. b

From:

[mailto: ] On

Behalf Of Amy Bhatnagar

Sent: Monday, March 02, 2009 6:33 PM

Subject: RE: [ ] In and Out Burger - fantastic news

Just to note that you need to ask for it “special” tell

them you have a wheat allergy (I know…it’s not an allergy, but that’s easier to

explain to them). They will cook it on separate grill and I think they

change their gloves. The “special” just insures that they will take extra

care.

Their burgers are very yummy!

Amy in Sunnyvale

From:

[mailto: ] On Behalf Of Bronwyn Syiek

Sent: Monday, March 02, 2009 6:14 PM

CELIAC@...;

Cc: Ruth Burton; msyiek@...

Subject: [ ] In and Out Burger - fantastic news

We

ate at two In and Out burgers over the weekend. My son and I are

extremely sensitive. We ate the Protein only burgers (burger, cheese,

tomatoes and lettuce) and had the french fries.

It

was the most amazing experience. The servers were friendly and

knowledgeable….I realize now that I could have asked much more but having just

had a heinous experience with Mc’s I was gun shy (see below). The

kitchen was incredibly clean and I could see the entire process – the potoates

were chipped right in front of you and put into dedicated fryers. There

was a bun station that was separate to everything else and definitely away from

the burgers. We ate well –a huge treat for my son who can’t usually eat

at these places.

I

just called them - 1-800-786-1000 –

the customer service

rep was again knowledgeable and friendly. He said that the only thing

they have with gluten is the bun. I have experienced before that people

say this but they don’t know what they’re talking about – I asked him how he

know --- he said that he was reading from an allergen sheet. The beef

patties, cheese, spread, salad, milkshakes, ketchup, mustard, sodas are all

gluten free.

Seems almost too good to be true but I

am thrilled. Of course, if you know otherwise, please do let me know.

Mc’s:

- Excuse

me could you let me know what you have that is gluten free?

- We

don’t have any free meals here.

- I’m

sorry, I didn’t mean do you have any free meals. I meant could you let me

know the ingredients of the food as my son and I are allergic to gluten.

- We

don’t know.

- But

I think Mcs lists this on it’s website?

- I

don’t know what you’re talking about.

I

persevered some more. The place was filthy. There is no doubt that

cross-contamination would occur. The people had absolutely no interest in

helping. Am sure it varies from restaurant to restaurant . Today I

went and looked at their menu --- -there is very little that is gluten

free.

Just

my experience.

[Guest guest]

The only other thing to be aware of at In and Out is the sauce, there

is a cross contamination issue there.

--- In , " Bronwyn Syiek " <bronwyn@...>

wrote:

>

> Yes, that's right - each time the server shouted " Special protein

only

> burger " - they seemed really diligent. b

>

>

>

> From:

> [mailto: ] On Behalf Of Amy Bhatnagar

> Sent: Monday, March 02, 2009 6:33 PM

>

> Subject: RE: [ ] In and Out Burger - fantastic news

>

>

>

> Just to note that you need to ask for it " special " tell them you

have a

> wheat allergy (I know...it's not an allergy, but that's easier to

> explain to them). They will cook it on separate grill and I think

they

> change their gloves. The " special " just insures that they will take

> extra care.

>

>

>

> Their burgers are very yummy!

>

> Amy in Sunnyvale

>

>

>

> From:

> [mailto: ] On Behalf Of Bronwyn Syiek

> Sent: Monday, March 02, 2009 6:14 PM

> CELIAC@...;

> Cc: Ruth Burton; msyiek@...

> Subject: [ ] In and Out Burger - fantastic news

>

>

>

> We ate at two In and Out burgers over the weekend. My son and I are

> extremely sensitive. We ate the Protein only burgers (burger,

cheese,

> tomatoes and lettuce) and had the french fries.

>

>

>

> It was the most amazing experience. The servers were friendly and

> knowledgeable....I realize now that I could have asked much more but

> having just had a heinous experience with Mc's I was gun shy

(see

> below). The kitchen was incredibly clean and I could see the entire

> process - the potoates were chipped right in front of you and put

into

> dedicated fryers. There was a bun station that was separate to

> everything else and definitely away from the burgers. We ate well -

a

> huge treat for my son who can't usually eat at these places.

>

>

>

> I just called them - 1-800-786-1000 - the customer service rep was

again

> knowledgeable and friendly. He said that the only thing they have

with

> gluten is the bun. I have experienced before that people say this

but

> they don't know what they're talking about - I asked him how he

know ---

> he said that he was reading from an allergen sheet. The beef

patties,

> cheese, spread, salad, milkshakes, ketchup, mustard, sodas are all

> gluten free.

>

>

>

> Seems almost too good to be true but I am thrilled. Of course, if

you

> know otherwise, please do let me know.

>

>

>

> Mc's:

>

> - Excuse me could you let me know what you have that is gluten

> free?

>

> - We don't have any free meals here.

>

> - I'm sorry, I didn't mean do you have any free meals. I

meant

> could you let me know the ingredients of the food as my son and I

are

> allergic to gluten.

>

> - We don't know.

>

> - But I think Mcs lists this on it's website?

>

> - I don't know what you're talking about.

>

> I persevered some more. The place was filthy. There is no doubt

that

> cross-contamination would occur. The people had absolutely no

interest

> in helping. Am sure it varies from restaurant to restaurant .

Today I

> went and looked at their menu --- -there is very little that is

gluten

> free.

>

>

>

> Just my experience.

>

[Guest guest]

There is indeed a CC issue with the sauce, as it is in a giant tub and

they dip a knife in to spread it on the bread. If you like the sauce,

they have packet of it behind the counter (like ketchup) that you can

grab and put on your burger, but I would not get the spread, I usually

get ketchup and mustard which is in squeeze bottles.

I also tell them I have a wheat allergy and they are really good about

it.

[Guest guest]

I agree with Amy that you should say that you are allergic to wheat.

People seem to understand about allergies while they are very ignorant

to gluten. They all seem to understand that and make sure that there is

no cross contamination. I have been eating at In and Out for ten years

and have never had a problem with them when I order the protein style

burgers and say that I have a wheat allergy. There Fries are the only

fast food restaurant that I will eat them at. The only thing they cook

in any of their friers is the fries so that makes sure they are safe.

I have also had very good success with Carl's Jr. with their low carb

burger. You can get any burger they have low carb style. In ten years I

have only had one incident of cross contamination and that is because I

forgot to say I was allergic to wheat.

Mark