Re: Review of Willow Street Pizza pizza!

[Guest guest]

Where is this located?

From: susan.hersom@...Date: Thu, 25 Jun 2009 01:21:52 +0000Subject: [ ] Review of Willow Street Pizza pizza!

Thank you for letting us know about the new Willow Street Pizza g-f menu! I got really excited, so I ordered a g-f pepperoni pizza to go and picked it up on the way home from work.They have a real (in a plastic encased menu just like you find in a regular Italian restaurant)g-f menu, featuring wonderful salads, pizzas and pasta. I don't know why, but just seeing that beautiful g-f menu I wanted to eat there, and it felt so good, like how I used to feel when I was "normal." Well, here's the review of the pizza - I absolutely hate to say this, but the pizza crust needed to be cooked longer - the bottom crust was mushy, so I was a little disappointed. I decided to call them and let them know so that in the future they would know to cook the pizzas longer. I know I wouldn't order another one again unless I knew the crust was cooked through. I was really nice when I called and explained to them that the crust needed to be cooked longer, and I also mentioned that I really wanted their g-f pizza and menu to be a success. I think next time I go I would like to try one of their wonderful salads or a pasta dish. Remember to go over with your wait person to have clean water for the pasta, etc. It really is our responsibility to ask the questions because eating out is risky.We should try and support these restaurants that are trying so hard to accommodate us and our diet.Sue

[Guest guest]

Willow Street Wood-Fired Pizza restaurants are in San (Willow Glen area and

Westgate area) and in Los Gatos (I think). I went to the Willow Glen

restaurant.

I thought of a couple more things - the price was not too bad $13.99 for a

pepperoni pizza and the size was a little bigger than an individual pizza.

Also, I think I know what the problem is as far as the mushy crust goes. I have

talked previously with an owner of a ZPizza on how they make their g-f pizzas so

crisp and good. They make sure that the pizza pan is hot in the oven before

they put the g-f crust on it to bake. The crust crisps up nicely then. I'm

pretty sure the g-f pizza crusts at Willow Street Pizza come in their own

aluminum pan (sure looks like it) so the pan doesn't get a chance to get hot to

make the pizza crust crisp. That's what I think, anyway. When I eat there

again (I'm going to try their g-f salad or pasta next), I am going to speak with

the owner/manager and ask them how they bake their g-f pizzas. I really want

them to succeed in what they are trying to do for us.

Sue

--- In , Cheryl and Jim Lucas <csjdlucas@...>

wrote:

>

>

> Where is this located?

>

>

>

>

> From: susan.hersom@...

> Date: Thu, 25 Jun 2009 01:21:52 +0000

> Subject: [ ] Review of Willow Street Pizza pizza!

>

>

>

>

>

>

>

> Thank you for letting us know about the new Willow Street Pizza g-f menu! I

got really excited, so I ordered a g-f pepperoni pizza to go and picked it up on

the way home from work.

>

> They have a real (in a plastic encased menu just like you find in a regular

Italian restaurant)g-f menu, featuring wonderful salads, pizzas and pasta. I

don't know why, but just seeing that beautiful g-f menu I wanted to eat there,

and it felt so good, like how I used to feel when I was " normal. "

>

> Well, here's the review of the pizza - I absolutely hate to say this, but the

pizza crust needed to be cooked longer - the bottom crust was mushy, so I was a

little disappointed. I decided to call them and let them know so that in the

future they would know to cook the pizzas longer. I know I wouldn't order

another one again unless I knew the crust was cooked through. I was really nice

when I called and explained to them that the crust needed to be cooked longer,

and I also mentioned that I really wanted their g-f pizza and menu to be a

success.

>

> I think next time I go I would like to try one of their wonderful salads or a

pasta dish. Remember to go over with your wait person to have clean water for

the pasta, etc. It really is our responsibility to ask the questions because

eating out is risky.

>

> We should try and support these restaurants that are trying so hard to

accommodate us and our diet.

>

> Sue

>

[Guest guest]

,

Thank you so much for supporting Willow Street Pizza, it's not my restaurant, but as a restaurant owner I appreciate that you are acknowledging their efforts to provide gluten Free options. It is also great that you gave them feedback on their product so they can continue to improve. As a restaurant owner it is my pleasure to provide gluten free options but it is costly from ingredients to training. You can see from other threads that Starbucks makes purely corporate, business decisions for their menus. As an independent I am present to see the impact and appreciation a gluten free menu can have so I choose to do it. It's just nice to see you acknowledge their efforts and provide feedback for them to improve. Thank You,

Fred Langley

P.S. I am really trying to get the word out to other restaurants for training and the importance of providing gluten free options. I spoke to 100 restaurants from across the country on ways improve their operations. I told them the positive influence gluten free items can have on the culture of their business. Also the importance of doing it responsibly.

From: Hersom <susan.hersom@...> Sent: Wednesday, June 24, 2009 6:56:43 PMSubject: [ ] Re: Review of Willow Street Pizza pizza!

Willow Street Wood-Fired Pizza restaurants are in San (Willow Glen area and Westgate area) and in Los Gatos (I think). I went to the Willow Glen restaurant. I thought of a couple more things - the price was not too bad $13.99 for a pepperoni pizza and the size was a little bigger than an individual pizza.Also, I think I know what the problem is as far as the mushy crust goes. I have talked previously with an owner of a ZPizza on how they make their g-f pizzas so crisp and good. They make sure that the pizza pan is hot in the oven before they put the g-f crust on it to bake. The crust crisps up nicely then. I'm pretty sure the g-f pizza crusts at Willow Street Pizza come in their own aluminum pan (sure looks like it) so the pan doesn't get a chance to get hot to make the pizza crust crisp. That's what I think, anyway. When I eat there again (I'm going to try their g-f salad or pasta next), I am going to speak with the owner/manager

and ask them how they bake their g-f pizzas. I really want them to succeed in what they are trying to do for us.Sue>> > Where is this located?> > > > > From: susan.hersom@ ...> Date: Thu, 25 Jun 2009 01:21:52 +0000> Subject: [ ] Review of Willow Street Pizza pizza!> > > > > > > > Thank you for letting us know about the new Willow Street Pizza g-f menu! I got really excited, so I ordered a g-f pepperoni pizza to go and picked

it up on the way home from work.> > They have a real (in a plastic encased menu just like you find in a regular Italian restaurant)g- f menu, featuring wonderful salads, pizzas and pasta. I don't know why, but just seeing that beautiful g-f menu I wanted to eat there, and it felt so good, like how I used to feel when I was "normal." > > Well, here's the review of the pizza - I absolutely hate to say this, but the pizza crust needed to be cooked longer - the bottom crust was mushy, so I was a little disappointed. I decided to call them and let them know so that in the future they would know to cook the pizzas longer. I know I wouldn't order another one again unless I knew the crust was cooked through. I was really nice when I called and explained to them that the crust needed to be cooked longer, and I also mentioned that I really wanted their g-f pizza and menu to be a success. > > I think next time I go I would

like to try one of their wonderful salads or a pasta dish. Remember to go over with your wait person to have clean water for the pasta, etc. It really is our responsibility to ask the questions because eating out is risky.> > We should try and support these restaurants that are trying so hard to accommodate us and our diet.> > Sue>

[Guest guest]

Hi, Fred!

You have me curious now - what restaurant do you own and where is it?

Last night, I sent an e-mail to Willow Street Pizza's corporate office praising

them for their decision to have a g-f menu and mentioned that the family and

friends of celiacs can only eat where we can eat, so it was a sound business

decision to have a g-f menu.

I also mentioned how to bake a g-f pizza (at least putting it on a heated pizza

pan towards the end of the baking time to crisp up the crust). I told them I

was their advocate and was just trying to help. We'll see if they respond!

Sue

>

> ,

> Thank you so much for supporting Willow Street Pizza, it's not my restaurant,

but as a restaurant owner I appreciate that you are acknowledging their efforts

to provide gluten Free options.  It is also great that you gave them feedback on

their product so they can continue to improve.  As a restaurant owner it is my

pleasure to provide gluten free options but it is costly from ingredients to

training.  You can see from other threads that Starbucks makes purely corporate,

business decisions for their menus.  As an independent I am present to see the

impact and appreciation a gluten free menu can have so I choose to do it.  It's

just nice to see you acknowledge their efforts and provide feedback for them to

improve.  Thank You,

> Fred Langley

> P.S.  I am really trying to get the word out to other restaurants for training

and the importance of providing gluten free options.  I spoke to 100 restaurants

from across the country on ways improve their operations. I told them the

positive influence gluten free items can have on the culture of their business. 

Also the importance of doing it responsibly.

>

>

>

>

> ________________________________

> From: Hersom <susan.hersom@...>

>

> Sent: Wednesday, June 24, 2009 6:56:43 PM

> Subject: [ ] Re: Review of Willow Street Pizza pizza!

>

>

>

>

>

> Willow Street Wood-Fired Pizza restaurants are in San (Willow Glen area

and Westgate area) and in Los Gatos (I think). I went to the Willow Glen

restaurant.

>

> I thought of a couple more things - the price was not too bad $13.99 for a

pepperoni pizza and the size was a little bigger than an individual pizza.

>

> Also, I think I know what the problem is as far as the mushy crust goes. I

have talked previously with an owner of a ZPizza on how they make their g-f

pizzas so crisp and good. They make sure that the pizza pan is hot in the oven

before they put the g-f crust on it to bake. The crust crisps up nicely then.

I'm pretty sure the g-f pizza crusts at Willow Street Pizza come in their own

aluminum pan (sure looks like it) so the pan doesn't get a chance to get hot to

make the pizza crust crisp. That's what I think, anyway. When I eat there again

(I'm going to try their g-f salad or pasta next), I am going to speak with the

owner/manager and ask them how they bake their g-f pizzas. I really want them to

succeed in what they are trying to do for us..

>

> Sue

>

> --- In , Cheryl and Jim Lucas <csjdlucas@ ..>

wrote:

> >

> >

> > Where is this located?

> >

> >

> >

> >

> > From: susan.hersom@ ...

> > Date: Thu, 25 Jun 2009 01:21:52 +0000

> > Subject: [ ] Review of Willow Street Pizza pizza!

> >

> >

> >

> >

> >

> >

> >

> > Thank you for letting us know about the new Willow Street Pizza g-f menu! I

got really excited, so I ordered a g-f pepperoni pizza to go and picked it up on

the way home from work.

> >

> > They have a real (in a plastic encased menu just like you find in a regular

Italian restaurant)g- f menu, featuring wonderful salads, pizzas and pasta. I

don't know why, but just seeing that beautiful g-f menu I wanted to eat there,

and it felt so good, like how I used to feel when I was " normal. "

> >

> > Well, here's the review of the pizza - I absolutely hate to say this, but

the pizza crust needed to be cooked longer - the bottom crust was mushy, so I

was a little disappointed. I decided to call them and let them know so that in

the future they would know to cook the pizzas longer. I know I wouldn't order

another one again unless I knew the crust was cooked through. I was really nice

when I called and explained to them that the crust needed to be cooked longer,

and I also mentioned that I really wanted their g-f pizza and menu to be a

success.

> >

> > I think next time I go I would like to try one of their wonderful salads or

a pasta dish. Remember to go over with your wait person to have clean water for

the pasta, etc. It really is our responsibility to ask the questions because

eating out is risky.

> >

> > We should try and support these restaurants that are trying so hard to

accommodate us and our diet.

> >

> > Sue

> >

>